5 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday 9:30am - 12:00noon
12 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 11:30am
165 New Road
Monday - Friday 8:30am - 6:30pm
Saturday 12:00noon - 2:30pm
Rear of 24-26 Worcester Road
By Appointment Only Give us a call or click on More Info for our enquiry form.
Appointments & Advice 01527 889810
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Policies will normally fall into one of the three categories below.
Each policy is different – so check the terms and conditions carefully to ensure it meets your needs.
‘Lifetime Cover’ These policies typically provide the most comprehensive level of cover. Veterinary Fee benefits ‘re-charge’ each year that the policy is renewed. Depending on the provider, the benefit limit may apply in one of two ways:
1. The benefit limit is applied to ALL conditions per year e.g. £5,000 in total per year. 2. The benefit limit is applied PER CONDITION per year e.g. £5,000 per unrelated condition per year. For example, if your pet was unfortunate enough to have three unrelated conditions you could benefit from up to £15,000 per year.
All Vetsure policies fall into the ‘lifetime’ category and benefit limits are ‘per condition per year’.
‘Maximum Benefit’ These policies typically provide cover per condition, but up to a maximum financial amount. Once the financial limit has been reached, no further claims for that condition will be paid.
‘Time and Benefit Limited’ These policies typically provide the most basic level of cover and are usually amongst the cheapest available. Each condition is covered for 12 months from its onset up to a set financial limit. The condition will stop being covered after 12 months or when the financial limit is reached – whatever happens first.
If you decide to change your insurance after a medical condition has occurred, that condition will almost certainly be excluded under any new insurance – even if you haven’t submitted a claim for it. For this reason, it is worth taking all factors into account when making your selection as, unlike with other types of insurance, it may not be viable to change provider at a later date.
As a pet ages the premium and policy excess are likely to increase because, like humans, the risk of illness increases. With many providers there is a tiered increase in premiums once the pet becomes classed as ‘senior’, but the approach taken by insurers varies widely. Some breeds can be more expensive to cover than others because many have a predisposition to certain medical conditions.
Most policies have an ‘excess’. This is a sum that the policyholder must pay towards the cost of their insurance claim. Excesses can vary greatly so refer to the policy terms and conditions.
For ongoing conditions most insurers will apply the excess once per year per condition. In addition, insurers commonly ask for co-payments – where the policyholder also pays a percentage of the over all veterinary treatment bill. This commonly applies for ‘senior pets’, but can be seen much earlier on some policies.
Normally, payment for treatments is made by the client to the vet at the time of treatment. The treatment costs are then claimed back from the insurer by the client. Most insurers suggest that they will ‘allow’ direct claims – meaning that the client would only have to pay the vet the excess and any co-payments for eligible treatments. However, vets are not obliged to offer this and it is entirely at their discretion.
Vetsure policies offer you the choice of two generous benefit limits for your vet treatments. These limits apply to each unrelated condition and recharge fully each time you renew your policy, so you can make claims against an unlimited number of different eligible conditions.
When you take out a policy you want reassurance that you have the level of cover you need and that the policy will deliver when it is needed. That’s why we promote Vetsure.
As a Vetsure accredited practice we are able to settle your bill directly with them if you need to make a claim, all you need to pay us is your excess.
With Vetsure, the excess is only applied ONCE per condition – NOT per year, and you can tailor your policy by choosing from a range of excess levels to suit your budget.
Vetsure policies are cover for life, so ongoing conditions will continue to be covered each year (provided you continue to renew your policy and your premiums are kept up to date).
Vetsure policies are per condition per year e.g. on our Premier Plus Policy you can claim up to £5,000 for each unrelated condition per year.
Vetsure can tailor your excess to suit your budget – either £69, £109 or £149. For Vetsure, pets over the age of 8 years will require a 15% ‘co-payment’ towards the cost of each claim.
Vetsure will only charge the excess once per unrelated condition!
Vetsure-accredited practices like ours are happy to accept ‘direct claims’ from Vetsure.
Always read any policy documentation carefully to ensure it meets your needs. Always answer the insurer’s questions to the best of your knowledge.
My sons’ 2 rabbits, Boris and Jack are very well looked after by the team at Clent Hills. Very kind and caring staff. Well done.Melanie H, Best of Bromsgrove
A huge thank you to Sophie who de-matted our cat Ethel last week, she is a very happy cat now and you made a great job of her coat…. Can’t thank you enough for looking after her and sorting out her problem. Clent Hills are so professional and really put their clients first, both ladies on reception were very professional and helpful and the vet who admitted Ethel was lovely. Thanks again.Melissa Stokes - Blakedown, Facebook
An amazing vet group which I’ve been going to for over 13 years. Brilliant vets (especially Rod) who couldn’t be more caring, attentive and ‘spot on’ with any diagnosis. Highly recommend.Sarah Russell, Facebook
Today was one of the most heartbreaking days Mark and I have endured. Thank you to the receptionist and the Vet Laura for your kindness dealing with two emotional wrecks. I can’t imagine what your waiting clients thought but we know we made the right decision for Suki who gave us fifteen years of love and companionship. We’re grateful for your kindness and patience.Julie Houghton, Facebook
Sorted Alfred out! Great service lovely staff; thank you!Pete Collins, Facebook
My dog actually enjoys going to the vets as Clent Hills are so friendly and welcoming he doesn’t get nervous. Thank you.Anne S, Best of Bromsgrove
Everyone here is absolutely lovely, vets, assistants and receptionists, all of them so so lovely, compassionate, caring, helpful and thoughtful. Have been using them for about ten years, they know us and our furkids (old and young) so well, wouldn’t go anywhere else with my fur babies.
First class care, for you. . . And your fur baby. <3Heather Bailey, Facebook
AMAZING! Lovely staff & fantastic vets!! Been to many vets with my dogs but literally the best in the area!!!Georgina Taylor, Google
*You should always check the details and exclusions of your pet insurance policy to understand what is and is not covered.