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Call us on01527 889810

Emergency & Out of Hours CareCall 01527 889810

Appointments & Advice 01527 889810

Out of hours Emergency Vets

We want to ensure that your pets are never without expert veterinary care, that's why we offer 24/7 pet care from our Bromsgrove Surgery with the help of our trusted partner.

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About emergency care

Who provides your out of hours service?

Bromsgrove Emergency Care, our partner company, provide an out of hours emergency service from our Bromsgrove surgery, outside of our normal opening hours.

What do I do in an emergency?

Calling 01527 889810 outside of our clinic hours will direct you to one of the vets at Bromsgrove Emergency Care who will discuss your concerns and offer advice, as well as an appointment time if your pet needs to be seen.

Can I get an out of hours home visit?

If a home visit is required, the Bromsgrove Emergency Care team are happy to come out to you, however, please bear in mind that treatment will be limited in your home without clinic facilities, and the cost will be more expensive. Alternatives to a home visit might be to use a taxi, an animal ambulance, or maybe asking a friend or relative to transport you and your pet.

Can I claim the cost on my pet insurance?

We recommend that all pets are insured to prevent difficulties from unexpected costs. If any treatment carried out by Bromsgrove Emergency Care is to be paid by insurance, the claim will be dealt with by a member of their admin team, however, our customer care team here at Clent Hills Vets will be more than happy to pass on any forms or information required in order to ensure the smooth processing of claims.*

24/7 expert care for your pet

Bromsgrove Emergency Care’s out of hours charges

Clinic consultation before 11pm

£120 – includes out of hours fee

Clinic consultation after 11pm

£160 – includes out of hours fee

Home visit consultation

£250-£350 depending on your distance from the Bromsgrove practice, this will be confirmed with you at the time. Includes out of hours visit fee and nurse fee.

Two-person team

Please note that it is the policy of Clent Hills Vets and Bromsgrove Emergency Care to have a two-person (vet and nurse) team attending a home visit. This is for both clinical and safety reasons.

Out of hours billing

The name ‘Bromsgrove Emergency Care’ will appear on your bills when you use this service. Prices include VAT at 20% but exclude medication, procedure and in-patient care fees.

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