If your pet is feeling unwell they may require treatment or emergency care (see list of emergency conditions above). We can assess your pet via a telephone consultation in most cases, to decide if they need to come into the practice to see a Vet. Call 01527 889810 if urgent or use our Connect with a Vet form above.

Some post-op checks and follow-up appointments can be done by telephone consultation.

If your pet requires a blood test, ultrasound, endoscopy, or x-ray, our team will discuss the best options at this time, so that we can care for your pet whilst ensuring the safety of you, our team, and the wider community. See below for vaccinations.

If your pet needs to be seen by a Vet, you will be asked to book an appointment at our Bromsgrove practice. See above advice about coming to our practice and pet-only consultations.

We can now offer ALL Vaccinations.

However, for Adult Cats & Dogs, we will be prioritising pets in their 3-month tapered immunity period.

We will be contacting clients in order of ‘overdue date’ i.e. pets in the 3rd month of tapered immunity first, then 2nd month, and so on.

We will be delaying Adult Cat & Dog Boosters that are due now for a few weeks until we have caught up. If you have not been contacted and you believe your pet is nearing the end of their 3-month tapered immunity period, please request an appointment using our online form.

Routine services such as weight checks, flea/worm consults & routine health checks can be booked from Monday 6th July 2020 onwards. Please request an appointment using our online form.

To give your pet the best protection from parasites and the harmful diseases they carry, it’s important that you continue to give your pet the appropriate parasite control treatments. Please use our online order form to request these products.

You can order repeat medications and food using our online form, Normally, repeat medication requires a physical veterinary re-examination after 3 months. Due to the current COVID-19 situation, we may be able to offer this via a telephone consult. Place your order and our team will discuss this with you.

You can collect pre-ordered medications, flea & worm treatments, and food from outside our Bromsgrove or Hagley practice.

Collection & postage options will depend on the product(s) required. Our team will advise you when they have processed your order request.

If you are collecting items please call and let us know you have arrived and wait in your car/outside. We will instruct you on our safe drop off & collection process.

Routine nail clips and anal gland expressions can be booked from Monday 6th July 2020 onwards. Please request an appointment using our online form.

Pet neutering can be booked from Monday 6th July 2020 onwards. Please call us or request an appointment using our online form.

If you are worried about a lump on your pet we strongly recommend a telephone consultation (see information above) with a Vet at this time and if considered necessary by the Vet we can advise on the best ways to manage it.

Currently, we are unable to offer home visits to protect the safety of our clients, our team, and the wider community. If your pet needs to be seen and you are unable to travel, contact us for advice.

To assist pet owners in Worcestershire whose usual veterinary clinics have temporarily closed to the Coronavirus outbreak, we are able to provide non-clients with emergency care, essential treatments, and other treatments from Monday 6th July as listed above.

We can accept card/contactless payments at our practices, or you can pay online.

During normal practice hours, most of our service prices will remain the same. When we are closed, our Out of Hours Emergency Pet Care service prices apply. Telephone consults are charged at £25, and if a subsequent physical examination is needed, this will be an additional £25.

We can now register all new pets – call us or use our online form: Register a new pet

We are not able to offer online booking at this time. If your pet is unwell or needs essential care (see above advice) please use our form to Connect with a Vet or call 01527 889810 if it’s urgent.

From Wednesday 1st July we will start processing new enquiries sent via our online forms for pet blood donation, refer a friend scheme and booklet requests.

If you have used any of these forms to contact us between 23.03.20 and 30.06.20, unfortunately, we cannot guarantee that they will have been received and processed.

From Monday 6th July we will be able to offer our bereavement support service once again.