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Call us on01527 889810

Emergency & Out of Hours CareCall 01527 889810

Appointments & Advice 01527 889810

COVID-19 Guidelines

Please see our latest COVID-19 guidelines below - thank you for your patience and understanding at this time.

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Quick links

Order Meds & Food

Repeat meds, food and parasite products can be ordered online.

Pay Online

Convenient online payments for consultations, treatment, orders of food, meds and parasite products, and other services (excludes insurance excess).

Appointments

Call us to book, or request an appointment using our online form.

Contacting & Visiting Us – Please read the below information

 

We ask for your patience at this time; things may take a little longer as we have new cleaning protocols and safety measures in place, and we are experiencing a higher than normal level of calls and requests for appointments. Our team is working extremely hard to manage this current situation, so please bear with us.

  • Call us to book appointments (please only use the emergency option for emergencies).
  • If you don’t need an appointment today/tomorrow you can also request an appointment online
  • As always, consultations are by appointment only, we don’t offer a drop-in service. Our team will advise whether a physical or telephone consult is appropriate.
  • We require 24 hours notice for orders of repeat medication, food, and parasite control products – you can now order and pay online.
  • For pet health emergencies, please call us for advice day or night (home visits are not currently available)
  • If you have tested positive for COVID-19 or are self-isolating, please read our advice below.
  • On arrival, please call or come inside to let us know, our team will advise you where to wait for your pet’s appointment (in your car/outside or inside our practice).
  • Face masks/coverings are mandatory – please also use hygiene gel provided & respect our 2-metre distancing rules.
  • Rubery practice – operating reduced hours in July & August, neutering/other procedures/operations at Bromsgrove & Hagley only for the time being.
  • Pet Fitness & Rehab Centre – offering pet-only appointments at this time – more info

 

If you’re unable to get through on the phone, you can complete the following tasks on our website:

Order repeat medication, food, and parasite control products online. Pay for consultations, treatments, medication, other products & services. Register your pet and Request an appointment, as well as Contact us for non-urgent pet advice and Contact our Fitness & Rehab team

Emergencies

The below conditions constitute an emergency needing immediate veterinary care – call 01527 889810, day or night. 

  • Breathing difficulties 
  • Open wound injuries – significant bleeding
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards i.e. toys/clothes etc.
  • Ingestion of poison/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizures
  • Significant weakness or collapse
  • Flystrike 
  • Struggling to urinate 
  • Acute severe lameness

 

If you are asked to bring your pet to our practice please follow the advice below. See our Out of Hours service info & prices.

Coronavirus FAQs

Can I have my pet Vaccinated?

Yes, we can now offer ALL Vaccinations.

Can I bring in my pet for a Health Check or a Flea & Worm Check?

Yes, you can. Routine services such as weight checks, flea/worm consults & routine health checks recommenced on Monday 6th July 2020. Please request an appointment using our online form.

How can I get my Flea, Worm, Tick and Flystrike treatments?

To give your pet the best protection from parasites and the harmful diseases they carry, it’s important that you continue to give your pet the appropriate parasite control treatments. Please use our online order form to request these products.

How can I get my Repeat Medications or Food?

You can order repeat medications and food using our online form, Normally, repeat medication requires a physical veterinary re-examination after 3 months. Due to the current COVID-19 situation, we may be able to offer this via a telephone consult. Place your order and our team will discuss this with you.

What Collection or Postage options can you offer?

You can collect pre-ordered medications, flea & worm treatments, and food from our veterinary practices.

Collection & postage options will depend on the product(s) required. Our team will advise you when they have processed your order request.

If you are collecting items please call and let us know you have arrived and our Reception team will instruct you on our safe drop off & collection process.

Can I bring my pet in for Nail Clips? Or to have their Anal Glands expressed?

Yes, you can. Routine nail clips and anal gland expressions can be booked from Monday 6th July 2020 onwards. Please call us or request an appointment using our online form.

Can I have my pet Neutered at this time?

Pet neutering can be booked from Monday 6th July 2020 onwards at our Bromsgrove and Hagley practices. Please call us or request an appointment using our online form.

I found a Lump on my pet what should I do?

If you are worried about a lump on your pet we strongly recommend a telephone consultation (see information above) with a Vet at this time and if considered necessary by the Vet we can advise on the best ways to manage it.

Can I get a Home Visit?

Currently, we are unable to offer home visits to protect the safety of our clients, our team, and the wider community. If your pet needs to be seen and you are unable to travel, contact us for advice.

I am not a client but my pet is unwell, can you help me?

Yes, please contact us to request an appointment by calling 01527 889810. If you wish to register your pet with us, you can do that online – Register your pet

More information

Payments

We can accept card/contactless payments at our practices, or you can pay online.

During normal practice hours, our current service prices apply. When we are closed, our Out of Hours Emergency Pet Care service prices apply. Telephone consults are charged at £25, and if a subsequent physical examination is needed, this will be an additional £25.

Pet registration

We can now register all new pets – call us or use our online form: Register a new pet

Online appointment booking

We are not able to offer online booking at this time. If your pet needs to see a Vet please call us or use our online form to Request an Appointment  (call 01527 889810 if it’s urgent).

Online booklet requests & other website forms

From Wednesday 1st July we will start processing new enquiries sent via our online forms for pet blood donation, refer a friend scheme and booklet requests.

If you have used any of these forms to contact us between 23.03.20 and 30.06.20, unfortunately, we cannot guarantee that they will have been received and processed.

Bereavement support service

From Monday 6th July we will be able to offer our bereavement support service once again.