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Call us on01527 889810

Emergency & Out of Hours CareCall 01527 889810

Appointments & Advice 01527 889810

COVID-19 Guidelines

As a vital frontline service, our Bromsgrove veterinary practice remains OPEN during COVID-19. You can also collect goods from our Hagley practice. Please see our latest guidelines below.

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Services we are currently providing

Emergencies

For pet health emergencies CALL 01527 889810 day or night. If your pet needs to be seen you will be asked to come to our Bromsgrove practice.

Telephone Consults

For unwell pets & some essential care we can assess your pet's condition over the telephone and decide if a physical examination is needed.

Some Vaccinations

We can currently do vaccinations for Rabbits, Puppies & Kittens, Dogs' 1st annual boosters and some dogs at risk - see below for more info.

Medications

In the current situation some meds can be dispensed without a physical examination, via a telephone consult. Repeat meds can be ordered online.

Parasite Treatment

It's important to keep up with your pet's regular parasite control. You can order these products online. A telephone consult may be required in some cases.

Food

Good nutrition is important to maintain. You can order your pet's regular food by using our easy online form.

Contacting Us

 

Before contacting us please read the below information and help us keep our telephone lines available for urgent and essential pet health needs.

CALL US ON 01527 889810 if your pet needs urgent medical attention, urgent medication, if they are feeling unwell, or to let us know you have arrived for your pet’s appointment/to collect pre-ordered goods, and to make payments. Please bear with us, we are working on skeleton staff.

Our Bromsgrove practice is open for urgent & essential pet care, collections, telephone consults, and advice. Hagley is open for collections only. Our Rubery practice and Pet Fitness & Rehab Centre are closed until further notice. Please do not arrive at our practices without an appointment or having been advised your goods are ready to collect. Our 24/7 Out of Hours service is running as normal, with the exception of no home visits.

See information on telephone consults below, and learn what conditions constitute an emergency. Also, refer to our FAQs.

PLEASE DO NOT USE THE *EMERGENCY OPTION* ON OUR PHONE LINES FOR NON-EMERGENCIES

ORDER repeat medication, food, flea & worm treatments, and other parasite products via our online form.

For non-urgent pet health advice, please contact us by email or Facebook private messenger – include your pet’s name and the surname on their account. Do not post these details publicly on Facebook. Please bear with us, we’ll reply as soon as we can.

Fitness & rehab support: email [email protected]. More advice for arthritic pets – www.caninearthritis.co.uk

Emergencies

The below conditions constitute an emergency needing immediate veterinary care – call 01527 889810, day or night. 

  • Breathing difficulties 
  • Open wound injuries – significant bleeding
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards i.e. toys/clothes etc.
  • Ingestion of poison/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizures
  • Significant weakness or collapse
  • Flystrike 
  • Struggling to urinate 
  • Acute severe lameness

 

If you are asked to bring your pet to our practice please follow the advice below. See our Out of Hours service info & prices.

Connect with a Vet (see info above)

See our Privacy Notice for full details of how we process your personal data.


Coronavirus FAQs

What is classed as an essential treatment at this time?

If your pet is feeling unwell they may require treatment or emergency care (see list of emergency conditions above). We can assess your pet via a telephone consultation in most cases, to decide if they need to come into the practice to see a Vet. Call 01527 889810 if urgent or use our Connect with a Vet form above.

Some post-op checks and follow-up appointments can be done by telephone consultation.

If your pet requires a blood test, ultrasound, endoscopy, or x-ray, our team will discuss the best options at this time, so that we can care for your pet whilst ensuring the safety of you, our team, and the wider community. See below for vaccinations.

 

What if my pet needs to be seen by a Vet?

If your pet needs to be seen by a Vet, you will be asked to book an appointment at our Bromsgrove practice. See above advice about coming to our practice and pet-only consultations.

Can I have my pet Vaccinated?

We can now offer the following vaccinations – please email us or use our Connect with a Vet form above to arrange an appointment.

PUPPY & KITTEN INITIAL VACCINATIONS – YES. Until vaccination courses are completed, puppies must be kept within your home & garden. Kittens and other naive animals should be kept indoors.

ADULT PET VACCINATIONS:

  • Dogs’ 1st Annual Boosters – typically at 14 to 15 months of age
  • Working dogs which may currently be exposed to infectious diseases such as leptospirosis through their types of work e.g. farm dogs
  • Dogs that go swimming in open water
  • Disease outbreak situations (there are none currently)
  • Rabbit vaccinations for Myxomatosis, RVHD-1 & RVHD-2

 

Routine booster vaccinations for cats and most adult dogs are currently on hold as they give a tapered immunity for up to 3 months e.g. if your pet’s booster was due on 23rd March he/she should have a tapered immunity until approximately 22nd June. We’ll update this page when the situation changes.

Can I bring in my pet for a Health Check or a Flea & Worm Check?

Routine services such as weight checks, flea/worm consults & routine health checks are currently postponed. If you have a question regarding this, please email us and we will answer as soon as we are able to.

How can I get my Flea, Worm, Tick and Flystrike treatments?

To give your pet the best protection from parasites and the harmful diseases they carry, it’s important that you continue to give your pet the appropriate parasite control treatments. Please use our online order form to request these products.

How can I get my Repeat Medications or Food?

You can order repeat medications and food using our online form, Normally, repeat medication requires a physical veterinary re-examination after 3 months. Due to the current COVID-19 situation, we may be able to offer this via a telephone consult. Place your order and our team will discuss this with you.

What Collection or Postage options can you offer?

You can collect pre-ordered medications, flea & worm treatments, and food from outside our Bromsgrove or Hagley practice.

Collection & postage options will depend on the product(s) required. Our team will advise you when they have processed your order request.

If you are collecting items please call and let us know you have arrived and wait in your car/outside. We will instruct you on our safe drop off & collection process.

Can I bring my pet in for Nail Clips? Or to have their Anal Glands expressed?

Routine nail clips and anal gland expressions should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case, please email us at [email protected] for advice.

Can I have my pet Neutered at this time?

At present elective operations such as neutering are not deemed essential. If you have male and female ‘complete’ pets living in the same household, please email us for advice.

I found a Lump on my pet what should I do?

If you are worried about a lump on your pet we strongly recommend a telephone consultation (see information above) with a Vet at this time and if considered necessary by the Vet we can advise on the best ways to manage it.

Can I get a Home Visit?

Currently, we are unable to offer home visits to protect the safety of our clients, our team, and the wider community. If your pet needs to be seen and you are unable to travel, contact us for advice.

I am not a client but my pet is unwell, can you help me?

To assist pet owners in Worcestershire whose usual veterinary clinics have temporarily closed to the Coronavirus outbreak, we are able to provide non-clients with emergency care, essential treatments, and vaccination exceptions as listed above.

More information

Payments

We can accept card or BACS payments only. If you are paying by BACS (bank transfer) please make sure to put the correct reference on your payment, containing our practice code (1869 Bromsgrove/ 1870 Hagley) followed by the surname on your pet’s account. For example:

  • Paying Bromsgrove, your reference would be: 1869smith
  • Paying Hagley, your reference would be: 1870smith

During normal practice hours, most of our service prices will remain the same. When we are closed, our Out of Hours Emergency Pet Care service prices apply. Telephone consults are charged at £25, and if a subsequent physical examination is needed, this will be an additional £25.

Pet registration

We are currently only able to register new pets that require emergency care, essential treatments, and vaccination exceptions as listed above. This will be done when an appointment is made, or you can use our online pet registration form.

Register a new pet

Online appointment booking

We are not able to offer online booking at this time. If your pet is unwell or needs essential care (see above advice) please use our form to Connect with a Vet or call 01527 889810 if it’s urgent.

Online booklet requests & other website forms

Information sent via our online forms for pet blood donation, refer a friend scheme and booklet requests will not be processed from 23.03.20.

Bereavement support service

We regret that we are currently unable to offer our bereavement support service.