If your pet is feeling unwell they may require treatment or emergency care (see list of emergency conditions above). We can assess your pet via a telephone consultation in most cases, to decide if they need to come into the practice to see a Vet. Call 01527 889810 if urgent or use our Connect with a Vet form above.

Some post-op checks and follow-up appointments can be done by telephone consultation.

If your pet requires a blood test, ultrasound, endoscopy, or x-ray, our team will discuss the best options at this time, so that we can care for your pet whilst ensuring the safety of you, our team, and the wider community. See below for vaccinations.

If your pet needs to be seen by a Vet, you will be asked to book an appointment at our Bromsgrove practice. See above advice about coming to our practice and pet-only consultations.

We can now offer the following vaccinations – please email us or use our Connect with a Vet form above to arrange an appointment.

PUPPY & KITTEN INITIAL VACCINATIONS – YES. Until vaccination courses are completed, puppies must be kept within your home & garden. Kittens and other naive animals should be kept indoors.

ADULT PET VACCINATIONS:

• Dogs’ 1st Annual Boosters – typically at 14 to 15 months of age
• Working dogs which may currently be exposed to infectious diseases such as leptospirosis through their types of work e.g. farm dogs
• Dogs that go swimming in open water
• Disease outbreak situations (there are none currently)
• Rabbit vaccinations for Myxomatosis, RVHD-1 & RVHD-2

Routine booster vaccinations for cats and most adult dogs are currently on hold as they give a tapered immunity for up to 3 months e.g. if your pet’s booster was due on 23rd March he/she should have a tapered immunity until approximately 22nd June. We’ll update this page when the situation changes.

Routine services such as weight checks, flea/worm consults & routine health checks are currently postponed. If you have a question regarding this, please email us and we will answer as soon as we are able to.

To give your pet the best protection from parasites and the harmful diseases they carry, it’s important that you continue to give your pet the appropriate parasite control treatments. Please use our online order form to request these products.

You can order repeat medications and food using our online form, Normally, repeat medication requires a physical veterinary re-examination after 3 months. Due to the current COVID-19 situation, we may be able to offer this via a telephone consult. Place your order and our team will discuss this with you.

You can collect pre-ordered medications, flea & worm treatments, and food from outside our Bromsgrove or Hagley practice.

Collection & postage options will depend on the product(s) required. Our team will advise you when they have processed your order request.

If you are collecting items please call and let us know you have arrived and wait in your car/outside. We will instruct you on our safe drop off & collection process.

Routine nail clips and anal gland expressions should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case, please email us at [email protected] for advice.

At present elective operations such as neutering are not deemed essential. If you have male and female ‘complete’ pets living in the same household, please email us for advice.

If you are worried about a lump on your pet we strongly recommend a telephone consultation (see information above) with a Vet at this time and if considered necessary by the Vet we can advise on the best ways to manage it.

Currently, we are unable to offer home visits to protect the safety of our clients, our team, and the wider community. If your pet needs to be seen and you are unable to travel, contact us for advice.

To assist pet owners in Worcestershire whose usual veterinary clinics have temporarily closed to the Coronavirus outbreak, we are able to provide non-clients with emergency care, essential treatments, and vaccination exceptions as listed above.

We can accept card or BACS payments only. If you are paying by BACS (bank transfer) please make sure to put the correct reference on your payment, containing our practice code (1869 Bromsgrove/ 1870 Hagley) followed by the surname on your pet’s account. For example:

• Paying Bromsgrove, your reference would be: 1869smith
• Paying Hagley, your reference would be: 1870smith

During normal practice hours, most of our service prices will remain the same. When we are closed, our Out of Hours Emergency Pet Care service prices apply. Telephone consults are charged at £25, and if a subsequent physical examination is needed, this will be an additional £25.

We are currently only able to register new pets that require emergency care, essential treatments, and vaccination exceptions as listed above. This will be done when an appointment is made, or you can use our online pet registration form.

Register a new pet

We are not able to offer online booking at this time. If your pet is unwell or needs essential care (see above advice) please use our form to Connect with a Vet or call 01527 889810 if it’s urgent.

Information sent via our online forms for pet blood donation, refer a friend scheme and booklet requests will not be processed from 23.03.20.

We regret that we are currently unable to offer our bereavement support service.