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Call us on01527 889810

Emergency & Out of Hours CareCall 01527 889810

Appointments & Advice 01527 889810

COVID-19 Guidelines

Please see our latest COVID-19 guidelines below - thank you for your patience and understanding at this time.

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Quick links

Emergencies

For pet health emergencies CALL 01527 889810 day or night. If your pet needs to be seen out of hours you will be asked to come to our Bromsgrove practice.

Telephone Consults

For unwell pets & some veterinary care we can assess your pet's condition over the telephone and decide if a physical examination is needed.

Pet Appointments

We can now offer all routine treatments & elective procedures in-practice (except neutering at Rubery). Request non-urgent appointments using our online form.

Order Meds & Food

Due to COVID-19 some meds can be dispensed without a physical exam, via a telephone consult. Repeat meds, food and parasite products can be ordered online.

Pay Online

You can now pay for consults, online orders of food, meds and parasite products, and other services (excluding insurance excess) via our website.

Register Your Pet

If you've taken on a new pet, or are new to our practice, you can register your new pet easily using our online form.

Contacting Us

 

Before contacting us please read the below information.

**PLEASE ONLY USE THE *EMERGENCY OPTION* ON OUR PHONE LINES FOR EMERGENCIES**

Please only visit our practices if you have an appointment or have been advised your goods are ready to collect. We can’t offer a drop-in service at this time. See info on telephone consults and our FAQs

Our 24/7 Out of Hours service is running as normal, with the exception of no home visits.

We are expecting higher than normal call volumes at times, please bear with us. If you are unable to get through on the phone, you can complete the following tasks on our website:

ORDER ONLINE – repeat medication, food, and parasite control products

PAY ONLINE – for consultations, treatments, medication, other products & services.

REGISTER YOUR PET

CONNECT WITH A VET / REQUEST AN APPOINTMENT

CONTACT US FOR NON-URGENT PET ADVICE
CONTACT OUR FITNESS & REHAB TEAM

Emergencies

The below conditions constitute an emergency needing immediate veterinary care – call 01527 889810, day or night. 

  • Breathing difficulties 
  • Open wound injuries – significant bleeding
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards i.e. toys/clothes etc.
  • Ingestion of poison/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizures
  • Significant weakness or collapse
  • Flystrike 
  • Struggling to urinate 
  • Acute severe lameness

 

If you are asked to bring your pet to our practice please follow the advice below. See our Out of Hours service info & prices.

Connect with a Vet (see info above)

See our Privacy Notice for full details of how we process your personal data.


Coronavirus FAQs

Are you offering telephone consults?

For some unwell pets and routine consultations, we can assess your pet via a telephone consultation in most cases, to decide if they need to come into the practice to see a Vet. Call 01527 889810 if urgent or use our Connect with a Vet form above.

Some post-op checks and follow-up appointments can be done by telephone consultation.

If your pet requires a blood test, ultrasound, endoscopy, or x-ray, our team will discuss the best options at this time, so that we can care for your pet whilst ensuring the safety of you, our team, and the wider community.

 

What if my pet needs to be seen by a Vet?

If your pet needs to be seen by a Vet, you will be asked to book an appointment at one of our veterinary practices. See above advice about coming to our practice and pet-only consultations.

Can I have my pet Vaccinated?

We can now offer ALL Vaccinations. However, for Adult Cats & Dogs, we may need to prioritise pets in their 3-month tapered immunity period first as we catch up.

We will be contacting clients whose pets are in their 3-month tapered immunity period.

Can I bring in my pet for a Health Check or a Flea & Worm Check?

Yes, you can. Routine services such as weight checks, flea/worm consults & routine health checks recommenced on Monday 6th July 2020. Please request an appointment using our online form.

How can I get my Flea, Worm, Tick and Flystrike treatments?

To give your pet the best protection from parasites and the harmful diseases they carry, it’s important that you continue to give your pet the appropriate parasite control treatments. Please use our online order form to request these products.

How can I get my Repeat Medications or Food?

You can order repeat medications and food using our online form, Normally, repeat medication requires a physical veterinary re-examination after 3 months. Due to the current COVID-19 situation, we may be able to offer this via a telephone consult. Place your order and our team will discuss this with you.

What Collection or Postage options can you offer?

You can collect pre-ordered medications, flea & worm treatments, and food from our veterinary practices.

Collection & postage options will depend on the product(s) required. Our team will advise you when they have processed your order request.

If you are collecting items please call and let us know you have arrived and our Reception team will instruct you on our safe drop off & collection process.

Can I bring my pet in for Nail Clips? Or to have their Anal Glands expressed?

Yes, you can. Routine nail clips and anal gland expressions can be booked from Monday 6th July 2020 onwards. Please request an appointment using our online form.

Can I have my pet Neutered at this time?

Pet neutering can be booked from Monday 6th July 2020 onwards at our Bromsgrove and Hagley practices. Please call us or request an appointment using our online form.

I found a Lump on my pet what should I do?

If you are worried about a lump on your pet we strongly recommend a telephone consultation (see information above) with a Vet at this time and if considered necessary by the Vet we can advise on the best ways to manage it.

Can I get a Home Visit?

Currently, we are unable to offer home visits to protect the safety of our clients, our team, and the wider community. If your pet needs to be seen and you are unable to travel, contact us for advice.

I am not a client but my pet is unwell, can you help me?

Yes, please contact us to request an appointment by calling 01527 889810. If you wish to register your pet with us, you can do that online – Register your pet

More information

Payments

We can accept card/contactless payments at our practices, or you can pay online.

During normal practice hours, our current service prices apply. When we are closed, our Out of Hours Emergency Pet Care service prices apply. Telephone consults are charged at £25, and if a subsequent physical examination is needed, this will be an additional £25.

Pet registration

We can now register all new pets – call us or use our online form: Register a new pet

Online appointment booking

We are not able to offer online booking at this time. If your pet is unwell or needs essential care (see above advice) please use our form to Connect with a Vet or call 01527 889810 if it’s urgent.

Online booklet requests & other website forms

From Wednesday 1st July we will start processing new enquiries sent via our online forms for pet blood donation, refer a friend scheme and booklet requests.

If you have used any of these forms to contact us between 23.03.20 and 30.06.20, unfortunately, we cannot guarantee that they will have been received and processed.

Bereavement support service

From Monday 6th July we will be able to offer our bereavement support service once again.