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Call us on01527 889810

Emergency & Out of Hours CareCall 01527 889810

Appointments & Advice 01527 889810

COVID-19 Guidelines

Please see our latest COVID-19 guidelines below - thank you for your patience and understanding at this time.

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All feedback is welcome. Just fill in the form below.

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Quick links

Order Meds & Food

Repeat meds, food and parasite products can be ordered online.

Pay Online

Convenient online payments for consultations, treatment, orders of food, meds and parasite products, and other services (excludes insurance excess).


Call us to book, or request an appointment using our online form.

Contacting & Visiting Us


We ask for your patience at this time; things may take a little longer as we have extra cleaning protocols and safety measures in place, and we are experiencing a higher than normal level of calls and requests for appointments. Our team is working extremely hard to manage this current situation, so please bear with us.

  • Call us to book appointments (please only use the emergency option for emergencies).
  • If you don’t need an appointment today/tomorrow you can also request an appointment online
  • As always, consultations are by appointment only, we don’t offer a drop-in service.
  • We require 24 hours notice for orders of repeat medication, food, and parasite control products.


You can complete the following tasks on our website:

  1. Order repeat medication, food, and parasite control products
  2. Pay for products and services
  3. Register your pet
  4. Request an appointment
  5. Contact us for non-urgent pet advice
  6. Contact our Fitness & Rehab team


The below conditions constitute an emergency needing immediate veterinary care: 

  • Breathing difficulties 
  • Open wound injuries – significant bleeding
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards i.e. toys/clothes etc.
  • Ingestion of poison/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizures
  • Significant weakness or collapse
  • Flystrike 
  • Struggling to urinate 
  • Acute severe lameness

Call 01527 889810 in an emergency – see our Out of Hours service info & prices.

Information about our current services


YES – Puppy & kitten vaccinations

YES – Adult 1st annual vaccinations

YES – Rabbit vaccinations

YES – Adult boosters

Please request an appointment using our online form.


Bromsgrove – Neutering for dogs, cats, rabbits & small furries

Rubery (Monday & Tuesday) – Neutering for dogs, cats, rabbits & small furries

Hagley – Neutering for cats, rabbits & small furries.

Please request an appointment using our online form.

General & Routine Appointments

YES – Anal gland expressions

NO – Health & weight checks

NO – Flea & worm checks

NO – Nail clips

NO – Dental Checks

Medication checks may be done via a telephone consult – our team will advise you of this.

If you are concerned about your pet’s health, do get in touch and we will triage your pet’s situation over the phone and advise.

Please request an appointment using our online form.

Please check our contact info and latest opening hours here

Elective Procedures

Dentals, neutering, and some other elective procedures will be postponed. If your pet is unwell or in pain, or you have found a lump, call us for advice as soon as possible.

If your pet’s procedure was booked before 8/1 it will still go ahead.


  • Bromsgrove – 01527 889810
  • Hagley – 01562 883621
  • Rubery – 0121 516 0301
Flea, Worm, Tick and Flystrike treatments

Please continue to order and collect your pet’s regular flea & worm treatments To give your pet the best protection from parasites and the harmful diseases they carry.

Please use our online order form to request these products.

Repeat Medications & Food

You can order repeat medications and food using our online form, Normally, repeat medication requires a physical veterinary re-examination after 3 months. Due to the current COVID-19 situation, we may be able to offer this via a telephone consult. Place your order and our team will discuss this with you.

Collection & postage options will depend on the product(s) required. Our team will advise you when they have processed your order request.

If you are collecting items please call and let us know you have arrived and our Reception team will instruct you on our safe drop off & collection process.

New Client & Pet Registrations

From 26th January we can now register new clients. Register Your Pet


Home Visits

Currently, we are unable to offer home visits to protect the safety of our clients, our team, and the wider community. If your pet needs to be seen and you are unable to travel, contact us for advice.

Payment options

We can accept card/contactless payments at our practices, or you can pay online.

During normal practice hours, our current service prices apply. When we are closed, our Out of Hours Emergency Pet Care service prices apply. Telephone consults are charged at £25, and if a subsequent physical examination is needed, this will be an additional £25.

Booking an appointment online

We are not able to offer online booking at this time. If your pet needs to see a Vet please call us or use our online form to Request an Appointment  (call 01527 889810 if it’s urgent).

Bereavement support service

We are able to offer our bereavement support service – please contact us for assistance