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Call us on01527 889810

Emergency & Out of Hours CareCall 01527 889810

Appointments & Advice 01527 889810

COVID-19 Guidelines

As a vital frontline service, our Bromsgrove and Hagley veterinary practices are OPEN to assist you. Please see our latest guidelines below.

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Services we are currently providing

Emergencies

For pet health emergencies CALL 01527 889810 day or night. If your pet needs to be seen you will be asked to come to our Bromsgrove practice.

Telephone Consults

For unwell pets & some essential care we can assess your pet's condition over the telephone and decide if a physical examination is needed.

Some Vaccinations

We can currently do vaccinations for Rabbits, Puppies, Kittens, Dogs' 1st annual boosters, and some Adult Cats & Dogs - see below for more info.

Medications

In the current situation some meds can be dispensed without a physical examination, via a telephone consult. Repeat meds can be ordered online.

Parasite Treatment

It's important to keep up with your pet's regular parasite control. You can order these products online. A telephone consult may be required in some cases.

Food

Good nutrition is important to maintain. You can order your pet's regular food by using our easy online form.

Contacting Us

 

Before contacting us please read the below information and help us keep our telephone lines available for urgent and essential pet health needs.

CALL US ON 01527 889810 if your pet needs 1) urgent medical attention, 2) urgent medication, 3) they are feeling unwell, 4) to let us know you have arrived for your pet’s appointment, 5) to collect pre-ordered goods, or 6) to make a payment if you’re unable to pay online. Please bear with us, we are working on skeleton staff.

PLEASE ONLY USE THE *EMERGENCY OPTION* ON OUR PHONE LINES FOR EMERGENCIES

Please only visit our practices if you have an appointment or have been advised your goods are ready to collect. See info on telephone consults and emergency conditions below. Also see our FAQs

Bromsgrove vet practice is open – urgent & essential pet care, collections, telephone consults, and advice.

24/7 Out of Hours service – running as normal, with the exception of no home visits.

Hagley vet practice is open – urgent & essential pet care, collections.

Rubery vet practice will be open from 3rd July on reduced hours

Pet Fitness & Rehab Centre is open from 1st July for existing rehab patients only – learn more

ORDER ONLINE – repeat medication, food, and parasite control products

PAY ONLINE option for consultations, treatments, medication, other products & services.

Non-urgent pet health advice – contact us by email or Facebook private messenger – please bear with us, we’ll reply as soon as we can.

Fitness & rehab support – email [email protected]. More advice for arthritic pets can be found at www.caninearthritis.co.uk

Emergencies

The below conditions constitute an emergency needing immediate veterinary care – call 01527 889810, day or night. 

  • Breathing difficulties 
  • Open wound injuries – significant bleeding
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards i.e. toys/clothes etc.
  • Ingestion of poison/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizures
  • Significant weakness or collapse
  • Flystrike 
  • Struggling to urinate 
  • Acute severe lameness

 

If you are asked to bring your pet to our practice please follow the advice below. See our Out of Hours service info & prices.

Connect with a Vet (see info above)

See our Privacy Notice for full details of how we process your personal data.


Coronavirus FAQs

What is classed as an essential treatment at this time?

If your pet is feeling unwell they may require treatment or emergency care (see list of emergency conditions above). We can assess your pet via a telephone consultation in most cases, to decide if they need to come into the practice to see a Vet. Call 01527 889810 if urgent or use our Connect with a Vet form above.

Some post-op checks and follow-up appointments can be done by telephone consultation.

If your pet requires a blood test, ultrasound, endoscopy, or x-ray, our team will discuss the best options at this time, so that we can care for your pet whilst ensuring the safety of you, our team, and the wider community. See below for vaccinations.

 

What if my pet needs to be seen by a Vet?

If your pet needs to be seen by a Vet, you will be asked to book an appointment at our Bromsgrove practice. See above advice about coming to our practice and pet-only consultations.

Can I have my pet Vaccinated?

We can now offer ALL Vaccinations.

However, for Adult Cats & Dogs, we will be prioritising pets in their 3-month tapered immunity period.

We will be contacting clients in order of ‘overdue date’ i.e. pets in the 3rd month of tapered immunity first, then 2nd month, and so on.

We will be delaying Adult Cat & Dog Boosters that are due now for a few weeks until we have caught up. If you have not been contacted and you believe your pet is nearing the end of their 3-month tapered immunity period, please request an appointment using our online form.

Can I bring in my pet for a Health Check or a Flea & Worm Check?

Routine services such as weight checks, flea/worm consults & routine health checks can be booked from Monday 6th July 2020 onwards. Please request an appointment using our online form.

How can I get my Flea, Worm, Tick and Flystrike treatments?

To give your pet the best protection from parasites and the harmful diseases they carry, it’s important that you continue to give your pet the appropriate parasite control treatments. Please use our online order form to request these products.

How can I get my Repeat Medications or Food?

You can order repeat medications and food using our online form, Normally, repeat medication requires a physical veterinary re-examination after 3 months. Due to the current COVID-19 situation, we may be able to offer this via a telephone consult. Place your order and our team will discuss this with you.

What Collection or Postage options can you offer?

You can collect pre-ordered medications, flea & worm treatments, and food from outside our Bromsgrove or Hagley practice.

Collection & postage options will depend on the product(s) required. Our team will advise you when they have processed your order request.

If you are collecting items please call and let us know you have arrived and wait in your car/outside. We will instruct you on our safe drop off & collection process.

Can I bring my pet in for Nail Clips? Or to have their Anal Glands expressed?

Routine nail clips and anal gland expressions can be booked from Monday 6th July 2020 onwards. Please request an appointment using our online form.

Can I have my pet Neutered at this time?

Pet neutering can be booked from Monday 6th July 2020 onwards. Please call us or request an appointment using our online form.

I found a Lump on my pet what should I do?

If you are worried about a lump on your pet we strongly recommend a telephone consultation (see information above) with a Vet at this time and if considered necessary by the Vet we can advise on the best ways to manage it.

Can I get a Home Visit?

Currently, we are unable to offer home visits to protect the safety of our clients, our team, and the wider community. If your pet needs to be seen and you are unable to travel, contact us for advice.

I am not a client but my pet is unwell, can you help me?

To assist pet owners in Worcestershire whose usual veterinary clinics have temporarily closed to the Coronavirus outbreak, we are able to provide non-clients with emergency care, essential treatments, and other treatments from Monday 6th July as listed above.

More information

Payments

We can accept card/contactless payments at our practices, or you can pay online.

During normal practice hours, most of our service prices will remain the same. When we are closed, our Out of Hours Emergency Pet Care service prices apply. Telephone consults are charged at £25, and if a subsequent physical examination is needed, this will be an additional £25.

Pet registration

We can now register all new pets – call us or use our online form: Register a new pet

Online appointment booking

We are not able to offer online booking at this time. If your pet is unwell or needs essential care (see above advice) please use our form to Connect with a Vet or call 01527 889810 if it’s urgent.

Online booklet requests & other website forms

From Wednesday 1st July we will start processing new enquiries sent via our online forms for pet blood donation, refer a friend scheme and booklet requests.

If you have used any of these forms to contact us between 23.03.20 and 30.06.20, unfortunately, we cannot guarantee that they will have been received and processed.

Bereavement support service

From Monday 6th July we will be able to offer our bereavement support service once again.