5 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday 9:30am - 12:00noon
12 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 11:30am
165 New Road
Monday - Friday 8:30am - 6:30pm
Saturday 12:00noon - 2:30pm
Rear of 24-26 Worcester Road
By Appointment Only Give us a call or click on More Info for our enquiry form.
Appointments & Advice 01527 889810
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Victoria has been a much-loved member of our customer care team for several years. As well as being a qualified counsellor and CBT therapist, Victoria has undergone extensive training with Compassion Understood on how to help people come to terms with the loss of a pet. She is also trained in trauma counselling and can be a great support to you.
We all know and love Victoria for being the compassionate, sincere and caring person that she is. You can talk to Victoria about how you are feeling in person at our Bromsgrove practice, over the phone or by email if you would prefer.
Dedicated bereavement & support room
We have a dedicated room away from our main waiting area so that you can talk to Victoria in private in a relaxing environment, as well as a number of other comfortable spaces we can provide to you.
With her knowledge of pet health and treatments, Victoria is ideally placed to support you through this difficult time and we encourage you to talk to her about how you are feeling.
When our pets suffer a trauma or become very ill, it can be almost as upsetting as losing them, sometimes more so. Feelings of hopelessness, anger and guilt are very common.
Accidents happen every day and pets can become sick for a variety of reasons. Even if the pet makes a full recovery, negative feelings can sometimes linger, even though the trauma or illness was no-one’s fault.
Talking about how you are feeling can really help you come to terms with what has happened and what needs to happen next, whatever that may be. It can also be a huge comfort just to start talking to someone.
If your pet has been suffering from ill health or has experienced a trauma, making the decision to give your pet a peaceful goodbye and end any suffering they may have been going through, is often the kindest and bravest thing you can do for them.
Some people find it helpful to prepare well in advance of needing end of life care for their pet so that when the time comes, they are better equipped to go through the experience and don’t have to deal with the difficult decisions on the day.
Victoria can talk you through everything that will happen, explain what options you have and provide comfort and support for you and your family with this sensitive subject.
Choosing ahead of time where you wish your pet’s end of life care to take place and what you would like to happen afterwards can free your mind from such worries and allow you to be wholly there for your pet on the day.
Losing a pet suddenly can rock your world whatever their age or the situation. You can be affected by shock and grief in many different ways. Whether you can’t stop crying or can’t cry at all, whether you are angry or feel hopeless, the important thing is to start dealing with your feelings as soon as possible.
Book an appointment with Victoria and let her help you start to unravel your thought process, or if you aren’t ready to talk, write down how you feel in an email to her. The important thing is to start somewhere.
Pet loss affects everyone differently. Bereavement counselling with Victoria is a complimentary service for our clients and their family members who may be struggling to cope with the loss or impending loss of a pet.
We love Clent Hills Vets because we have a range of animals that they always take the time and effort to check on. They are always very friendly and helpful and do a great job.Carl, Facebook
I’ve owned lots of animals over the years (mostly cats) so finding a vet practice has always been top of my agenda. With a few failed attempts over the years I began to lose faith. Having recently become the owner of a pedigree dog (my first ever dog) It was really paramount that I find the best in my area and I certainly have. My puppy is still young 9 months old (and we’ve had a few problems since owning him) but the service to date has been Impeccable….First class. Would highly recommendAbi, Vet Help DIrect
I would definitely recommend you without a doubt, the care we receive is excellent. I’m able to just drop in and get over-the- counter general advice when I need it, and nothing seems too much trouble here. Plus, my dogs have always loved coming to this Vets!Beverley Stanton, Blog
Thank you all so much for looking after Ollie today for his op and to the staff that helped me this morning when the little devil escaped from his basket he’s now back to his normal naughty loud self (thank goodness) you all do a fab job.Julie Owen, Facebook
Today was one of the most heartbreaking days Mark and I have endured. Thank you to the receptionist and the Vet Laura for your kindness dealing with two emotional wrecks. I can’t imagine what your waiting clients thought but we know we made the right decision for Suki who gave us fifteen years of love and companionship. We’re grateful for your kindness and patience.Julie Houghton, Facebook
Buffy got a new lease of life after her leg amputation. Great job thanks to all the staff xMichele Roberts, Facebook
Fantastic, helpful and very friendly, they looked after our puppy brilliantly.Denise Gauder, Google
Harry my pup, had to go in for out of hours emergency care and a 48 hour stay after eating a whole fruit cake! The staff were all so lovely and helpful. They treated him immediately and looked after him brilliantly during his stay. They gave us regular updates and were always on the end of the phone line! That meant a lot… Thanks to everyone there for their hard work and love for all the animals they treat xxLouise Robson, Facebook