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Call us on01527 889810
Emergency & Out of Hours CareCall 01527 889810
5 Kidderminster Road
Bromsgrove
Worcestershire
B61 7JJ
Monday to Friday 8am-7pm
Saturday 9am-5pm
Sunday (pre-booked appointments & collections only) 9.30-12pm
12 Kidderminster Road
Hagley
Worcestershire
DY9 0QD
Monday to Friday 8am - 7pm
Saturday Closed
165 New Road
Rubery
Worcestershire
B45 9JW
Mon & Tue 8.30am - 6.30pm
Thu & Fri - Collections Only (No appointments or ops) 8.30am - 6.30pm
Unit 2, Rear of 24-26 Worcester Road Bromsgrove B61 7AE
Mon, Wed & Fri 12noon - 7pm
Tue, Thu & Sat 9am - 3.30pm
Appointments & Advice 01527 889810
We can offer you friendly and compassionate pet loss bereavement & trauma counselling with Victoria, a fully qualified counsellor and caring member of our customer care team.
All feedback is welcome. Just fill in the form below.
[contact-form-7 404 "Not Found"]We are very sorry but due to the Coronavirus situation, we are not currently able to provide our bereavement service. If you have recently experienced pet loss, don’t be afraid to ask a friend or family member for help over the phone during this period of isolation.
Stay informed with our COVID-Update
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Coping with the loss of a pet or making the difficult decision to let them go can be devastating, as can dealing with a trauma or illness. Pets are often our best friends and play a huge part in our lives.
Grief and worry can present themselves in many ways and can affect our everyday lives as well as those around us. It’s extremely important to talk to someone about how you are feeling in order to start to move forward and heal.
Victoria, Customer Care Advisor & Bereavement Counsellor
Victoria has been a much-loved member of our customer care team for several years. As well as being a qualified counsellor and CBT therapist, Victoria has undergone extensive training with Compassion Understood on how to help people come to terms with the loss of a pet. She is also trained in trauma counselling and can be a great support to you.
We all know and love Victoria for being the compassionate, sincere and caring person that she is. You can talk to Victoria about how you are feeling in person at our Bromsgrove practice, over the phone or by email if you would prefer.
Dedicated bereavement & support room
We have a dedicated room away from our main waiting area so that you can talk to Victoria in private in a relaxing environment, as well as a number of other comfortable spaces we can provide to you.
To arrange some time with Victoria, call us on 01527 889810 or contact us using the form below. We can book a face to face visit for you, a chat over the phone, or if you would prefer to email Victoria, we can provide you with her direct email address on request.
With her knowledge of pet health and treatments, Victoria is ideally placed to support you through this difficult time and we encourage you to talk to her about how you are feeling.
When our pets suffer a trauma or become very ill, it can be almost as upsetting as losing them, sometimes more so. Feelings of hopelessness, anger and guilt are very common.
Accidents happen every day and pets can become sick for a variety of reasons. Even if the pet makes a full recovery, negative feelings can sometimes linger, even though the trauma or illness was no-one’s fault.
Talking about how you are feeling can really help you come to terms with what has happened and what needs to happen next, whatever that may be. It can also be a huge comfort just to start talking to someone.
If your pet has been suffering from ill health or has experienced a trauma, making the decision to give your pet a peaceful goodbye and end any suffering they may have been going through, is often the kindest and bravest thing you can do for them.
Understanding what happens to your pet when it’s time to say goodbye can be really comforting to you and your family.
Visit our end of life care page and find out how we will care for your pet, and the choices you can make.
Some people find it helpful to prepare well in advance of needing end of life care for their pet so that when the time comes, they are better equipped to go through the experience and don’t have to deal with the difficult decisions on the day.
Victoria can talk you through everything that will happen, explain what options you have and provide comfort and support for you and your family with this sensitive subject.
Choosing ahead of time where you wish your pet’s end of life care to take place and what you would like to happen afterwards can free your mind from such worries and allow you to be wholly there for your pet on the day.
Losing a pet suddenly can rock your world whatever their age or the situation. You can be affected by shock and grief in many different ways. Whether you can’t stop crying or can’t cry at all, whether you are angry or feel hopeless, the important thing is to start dealing with your feelings as soon as possible.
Book an appointment with Victoria and let her help you start to unravel your thought process, or if you aren’t ready to talk, write down how you feel in an email to her. The important thing is to start somewhere.
Pet loss affects everyone differently. Bereavement counselling with Victoria is a complimentary service for our clients and their family members who may be struggling to cope with the loss or impending loss of a pet.
Finding special ways to remember your beloved pet can be a great comfort to you and your family. Victoria can talk to you about keeping a lock of your pet’s hair or a paw print or perhaps having their ashes placed in a lovely picture frame, as well as doing things together as a family such as planting a flower or shrub.
We have created a special place at our Bromsgrove practice for you to come and remember your pets. Your pet’s name and a message can be engraved on a brass plaque and added to our Memorial Pathway & Garden, where you can come and spend as much time as you would like.
Find out more information and ideas on how you might wish to remember your pet
Use our form below to let us know that you would like some support and we will be in touch as soon as possible. Alternatively, you can call us on 01527 889810 to find out when Victoria will be available for you.