5 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday 9:30am - 12:00noon
12 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 11:30am
165 New Road
Monday - Friday 8:30am - 6:30pm
Saturday 12:00noon - 2:30pm
Unit 2, Rear of 24-26 Worcester Road Bromsgrove B61 7AE
Visits By Appointment Only. Call or contact us online
Mon & Fri 1:00pm - 6:30pm
Tues, Thurs & Sat 9:00am - 3:30pm
Weds 12noon - 7:00pm
Appointments & Advice 01527 889810
All feedback is welcome. Just fill in the form below.[contact-form-7 404 "Not Found"]
Victoria has been a much-loved member of our customer care team for several years. As well as being a qualified counsellor and CBT therapist, Victoria has undergone extensive training with Compassion Understood on how to help people come to terms with the loss of a pet. She is also trained in trauma counselling and can be a great support to you.
We all know and love Victoria for being the compassionate, sincere and caring person that she is. You can talk to Victoria about how you are feeling in person at our Bromsgrove practice, over the phone or by email if you would prefer.
Dedicated bereavement & support room
We have a dedicated room away from our main waiting area so that you can talk to Victoria in private in a relaxing environment, as well as a number of other comfortable spaces we can provide to you.
With her knowledge of pet health and treatments, Victoria is ideally placed to support you through this difficult time and we encourage you to talk to her about how you are feeling.
When our pets suffer a trauma or become very ill, it can be almost as upsetting as losing them, sometimes more so. Feelings of hopelessness, anger and guilt are very common.
Accidents happen every day and pets can become sick for a variety of reasons. Even if the pet makes a full recovery, negative feelings can sometimes linger, even though the trauma or illness was no-one’s fault.
Talking about how you are feeling can really help you come to terms with what has happened and what needs to happen next, whatever that may be. It can also be a huge comfort just to start talking to someone.
If your pet has been suffering from ill health or has experienced a trauma, making the decision to give your pet a peaceful goodbye and end any suffering they may have been going through, is often the kindest and bravest thing you can do for them.
Some people find it helpful to prepare well in advance of needing end of life care for their pet so that when the time comes, they are better equipped to go through the experience and don’t have to deal with the difficult decisions on the day.
Victoria can talk you through everything that will happen, explain what options you have and provide comfort and support for you and your family with this sensitive subject.
Choosing ahead of time where you wish your pet’s end of life care to take place and what you would like to happen afterwards can free your mind from such worries and allow you to be wholly there for your pet on the day.
Losing a pet suddenly can rock your world whatever their age or the situation. You can be affected by shock and grief in many different ways. Whether you can’t stop crying or can’t cry at all, whether you are angry or feel hopeless, the important thing is to start dealing with your feelings as soon as possible.
Book an appointment with Victoria and let her help you start to unravel your thought process, or if you aren’t ready to talk, write down how you feel in an email to her. The important thing is to start somewhere.
Pet loss affects everyone differently. Bereavement counselling with Victoria is a complimentary service for our clients and their family members who may be struggling to cope with the loss or impending loss of a pet.
I recently registered my cat Custard here and booked her in to be spayed and microchipped. I’m glad I chose this practice, everyone is so nice and caring and communicated every step of the way – even asking me whether I wanted them to operate through her side or tummy (apparently on this breed some owners don’t want a scar on the side). I was pleasantly surprised to receive a follow up call today to check how Custard wasClare Foster, Facebook
I first took my puppy storm here 8 years ago, the staff and vets make you feel individual and that your pet and you are special, their expertise is second to none, Rod the head vet is amazing, unfortunately around the age of five he diagnosed my German Shepherd as having pannus an immune system disease, that affects her eyes. I was mortified, the sole care and attention he has given her is exemplary. Clent Hills Vets ticks all the boxes, No.1 all the way, I highly recommend Clent hills vets, Hagley, to anyone who loves their pets the way we love ours, more than just a vets, that’s Clent hills all the way.Vivian Childe, Facebook
We are new to the area and when I called Clent Hills Vets to discuss the care of my pets, well I can’t speak highly enough – very helpful Thank you!!!Janet H, Best of Bromsgrove
I’d just like to say a big thank you to Clent Hills on how well they handled the recent euthanasia of my 18 year old Cat and then two months later of my twelve and a half year old Staffie. I was a blubbering wreck on both occasions and from the time I went in to the time I returned to pick up their ashes, everyone was so helpful. It’s not a pleasant thing to have to do but I can honestly say having used Rod and his team now for nearly twenty years, I rate them very highly and thank them for looking after my pets through their full and fun lives.Mark Young, Facebook
Looked after my boy Pedro! Hopefully saved his sight! Thank you with all my heartNicola Duggins, Facebook
Well where do i start! This time 2 weeks ago we were prepared to say goodnight to our very special Boy Buddy who was extremely poorly but with the love and dedication of Alan Barbara and girls he is almost back to his old self. I can not thank the team enough, it is their compassion that stands out, the girls on reception all make a fuse of him the nurses pop out to see him whilst waiting for Alan or Barbara. They are without a doubt Alan and his Angels 🙂 xxxCarol Wilde, Facebook
We love Clent Hills Vets because we have a range of animals that they always take the time and effort to check on. They are always very friendly and helpful and do a great job.Carl, Facebook
I love the way this vets surgery are always creating initiatives to help us look after our pets, a sure sign that they really care about animals and us their owners, thank you again.Penelope M, Best of Bromsgrove