We can offer you friendly and compassionate pet loss bereavement & trauma counselling with Victoria, a fully qualified counsellor and caring member of our customer care team.
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**** COVID-19 UPDATE ****
We are very sorry but due to the Coronavirus situation, we are not currently able to provide our bereavement service. If you have recently experienced pet loss, don’t be afraid to ask a friend or family member for help over the phone during this period of isolation.
Coping with the loss of a pet or making the difficult decision to let them go can be devastating, as can dealing with a trauma or illness. Pets are often our best friends and play a huge part in our lives.
Grief and worry can present themselves in many ways and can affect our everyday lives as well as those around us. It’s extremely important to talk to someone about how you are feeling in order to start to move forward and heal.
“Everyone copes in different ways, don’t be afraid to ask for help.”
Victoria, Customer Care Advisor & Bereavement Counsellor
Pet Loss Bereavement & Trauma Counselling with Victoria
Victoria has been a much-loved member of our customer care team for several years. As well as being a qualified counsellor and CBT therapist, Victoria has undergone extensive training with Compassion Understood on how to help people come to terms with the loss of a pet. She is also trained in trauma counselling and can be a great support to you.
We all know and love Victoria for being the compassionate, sincere and caring person that she is. You can talk to Victoria about how you are feeling in person at our Bromsgrove practice, over the phone or by email if you would prefer.
Dedicated bereavement & support room
We have a dedicated room away from our main waiting area so that you can talk to Victoria in private in a relaxing environment, as well as a number of other comfortable spaces we can provide to you.
Talk to Victoria
To arrange some time with Victoria, call us on 01527 889810 or contact us using the form below. We can book a face to face visit for you, a chat over the phone, or if you would prefer to email Victoria, we can provide you with her direct email address on request.
With her knowledge of pet health and treatments, Victoria is ideally placed to support you through this difficult time and we encourage you to talk to her about how you are feeling.
Coping with trauma & illness
When our pets suffer a trauma or become very ill, it can be almost as upsetting as losing them, sometimes more so. Feelings of hopelessness, anger and guilt are very common.
Accidents happen every day and pets can become sick for a variety of reasons. Even if the pet makes a full recovery, negative feelings can sometimes linger, even though the trauma or illness was no-one’s fault.
Talking about how you are feeling can really help you come to terms with what has happened and what needs to happen next, whatever that may be. It can also be a huge comfort just to start talking to someone.
Making the decision to let your pet go
If your pet has been suffering from ill health or has experienced a trauma, making the decision to give your pet a peaceful goodbye and end any suffering they may have been going through, is often the kindest and bravest thing you can do for them.
Understanding end of life care
Understanding what happens to your pet when it’s time to say goodbye can be really comforting to you and your family.
Visit our end of life care page and find out how we will care for your pet, and the choices you can make.
Some people find it helpful to prepare well in advance of needing end of life care for their pet so that when the time comes, they are better equipped to go through the experience and don’t have to deal with the difficult decisions on the day.
Victoria can talk you through everything that will happen, explain what options you have and provide comfort and support for you and your family with this sensitive subject.
Choosing your options ahead of time
Choosing ahead of time where you wish your pet’s end of life care to take place and what you would like to happen afterwards can free your mind from such worries and allow you to be wholly there for your pet on the day.
Sudden loss support
Losing a pet suddenly can rock your world whatever their age or the situation. You can be affected by shock and grief in many different ways. Whether you can’t stop crying or can’t cry at all, whether you are angry or feel hopeless, the important thing is to start dealing with your feelings as soon as possible.
Book an appointment with Victoria and let her help you start to unravel your thought process, or if you aren’t ready to talk, write down how you feel in an email to her. The important thing is to start somewhere.
Comfort for you and your family
Pet loss affects everyone differently. Bereavement counselling with Victoria is a complimentary service for our clients and their family members who may be struggling to cope with the loss or impending loss of a pet.
Remembering Your Pet
Finding special ways to remember your beloved pet can be a great comfort to you and your family. Victoria can talk to you about keeping a lock of your pet’s hair or a paw print or perhaps having their ashes placed in a lovely picture frame, as well as doing things together as a family such as planting a flower or shrub.
We have created a special place at our Bromsgrove practice for you to come and remember your pets. Your pet’s name and a message can be engraved on a brass plaque and added to our Memorial Pathway & Garden, where you can come and spend as much time as you would like.
Use our form below to let us know that you would like some support and we will be in touch as soon as possible. Alternatively, you can call us on 01527 889810 to find out when Victoria will be available for you.
Let us know if you would like some support
Only vets we will use ..always been kind and understanding. Will is a great vet .
12:55 20 Apr 21
Clent Hills Hagley are amazing with my dog Arthur. He came in for a routine operation, I was reassured the whole time and kept up to date. He had a great pre-op check and Dom the Vet and his team of Veterinary nurses Sarah and Sophie did an amazing job looking after Arthur. He woke up well post-op and he came home a happy boy.
Clent Hills are amazing with my dog Arthur. He came in for a routine operation, I was reassured the whole timenajd kept up to date. He had a great pre-op check and Dom the Vet and his team of Veterinary nurses Sarah and Sophie did an amazing job looking after Arthur. He woke up well post-op and he came home a happy boy.
Great vets with friendly and helpful staff. Even the cats love it and want to go exploring!
17:11 15 Apr 21
Everyone at Clent Hills is absolutely lovely. They’re caring and go out of their way to help out and make both you and your pet feel at ease. Covid routines are secure and I felt very safe on a recent visit with all three pets!
Can’t thank Clent Hills Hagley enough for the treatment my dog received when in for neutering today. I have a french bulldog who is extremely anxious in the vet environment, and the team provided me with medication to calm him down before arrival which made a massive difference to his whole experience. I have never seen him go in/ come out the vets looking so relaxed! Once again thank you to the team for making the process as stress free as possible. He’s now sunbathing at home recovering 😎☀️
Truly 5* service above and beyond. Just wanted to thank Jayne who was on reception at Bromsgrove today who very kindly and without being asked, on her way home, collected my dogs pain meds from Hagley practice and dropped them to us at home meaning my dog didn't have to suffer in pain over the weekend. Very grateful of how kind and caring Jayne was. Thank you.
My dog had emergency surgery just yesterday. We are so very very grateful for all who looked after her with so much care and attention. Liz the vet updated me every couple of hours, and nurse Kerry called in evening followed by a text late at night! I felt reassured that my beloved pet was receiving the best possible medical attention carried out with love and care. Thankyou from the bottom of my heart.
Had an emergency with my dog. I am so thankful to Chloe (vet) who carried out the necessary investigations without delay and talked us through the options. We now have our beloved dog home after emergency surgery and the most incredible care. Thankyou Thankyou Thankyou
I can’t recommend client hills enough , friendly staff that made me feel so relaxed leaving my pet with them . The receptionist that I dealt with was so friendly and helpful . I wouldn’t go anywhere else .
In the present climate things are difficult, my dog needed to go to sleep. My own vet could not accommodate us as we couldn’t be with him during this precious time, so obviously we were anxious going to an unknown practice however these people went above and beyond gave us time, were compassionate, empathetic, and exceptionally professional. They gave us a paw print and lock of hair and forget me not seeds we were not expecting. It is the little things that count. Thank you so much for giving us that precious moment to be there and remember fondly our old boy. once again thank you from our ♥️
19:14 11 Mar 21
Kind and Compassionate!! We unfortunately had to have our 15yr old Labrador PTS today. Every staff member was wonderful. Such kind words and treated us and our fur baby with compassion and dignity. I would not want to use any other vet and can't recommend them highly enough. They made such an awful event much more bearable, Thank you xx
18:32 11 Mar 21
I can not recommend Clent Hills Vets high enough for how they treated Connie on her final journey today. From the initial phone call to leaving the vets they have acted brilliantly. The compassion throughout made the experience a little more bearable even in these difficult times.Thanks to all the staff for handling a difficult process with dignityA special mention to Victoria for excellent care to us as well as Connie
16:13 11 Mar 21
I must have phoned 15 vets in the area trying to find one with enough compassion to let my mom be with her dog while he was put to sleep and Clent Hills were one of only 2 that would allow it. I know safety measures have to be taken at the moment but this should be where sensible precautions and common sense come into play.The lady that booked us in on the phone was so kind and helpful and then Andre, the vet that did the procedure was great with our dog, very understanding and compassionate. Thank you so much Clent Hills for making today a little easier.
19:50 05 Mar 21
Convenient with ample parking area, friendly and helpful staff.
Recently we had the unfortunate event where our cat ozzy had passed away unexpectedly - we had only moved to hagley a short time and had not had chance to registered our pets with a veterinary surgery. I contacted Clent Hills Vets and they could not have been more empathetic and helpful. I was given an appointment with a vet and told to bring ozzy in that day - they discussed options for pet cremation and made a very difficult process a bearable one. I cannot thank the staff enough for their kindness and for going above and beyond to ensure we got what we wanted. They even took the initiative to take paw prints for us from ozzy which is a beautiful keepsake and one we will treasure - what a fantastic and lovely team, Thank You
18:41 04 Mar 21
Saw us almost straight away despite being very busy. Our cat had been injured in a fight and had two quite nasty wounds. Always friendly and explain the situation to us properly and are excellent with our fur babies which is what it's all about.
17:08 27 Feb 21
Due to Covid-19 restrictions, the Vet came out to the car park, eased my mind as to my dogs injury, told to limit his movements, give him the medication and return in 10 days
18:45 25 Feb 21
I use Clent Hills for the professionalism, caring attitude and friendliness of all staff I have dealt with.
Have been customers for over 30 years. Always have received excellent care for our pets, whatever the problem, you are always made to feel you are being treated as a priority and getting the best service. Would highly recommend!
Appointments are readily available, receptionists are friendly and welcoming. All vets are kind and work hard to put animals and owners at their ease. I have been a client for over 20years and have never had any complaints.
Very professional and helpful, they were so kind gentle and caring in leos final moments and all the times prior they really look after the animals here
15:20 09 Feb 21
Fantastic place! So kind. Caring and helpful, I wouldn't want to go anywhere else with my pets.
15:52 08 Feb 21
Best pratice I've ever been to, my dog felt so calm on his first visit as all the staff were kind, caring and professional. The vet talked me through everything he was doing, this helped make me less nervous for him as well.
15:49 08 Feb 21
The reception staff are helpful and friendly, the vets are marvellous. Options were discussed (outside of course) and costs involved. I can’t recommend highly enough. I left some medication at the surgery, not only did they call to tell me but one of the team delivered it to me on her way home 8.30pm! Can’t thank enough.
My 12.5 years old cat passed away recently. Due to our local vets having an outbreak of COVID and being a Saturday afternoon we needed help. Clent Hills Vets were extremely helpful in our hour of need, they were compassionate and although we were so upset they handled the situation so professionally. Just to say Thank you all at Clent Hills Vets.
14:12 04 Feb 21
Ni"e friendly service. Very pleased.
14:24 02 Feb 21
Good staff friendly and very helpful
14:23 02 Feb 21
Really lovely staff, friendly and helpful.
14:07 29 Jan 21
Called yesterday to register our new puppy and got a vet appointment immediately. Staff were very friendly and helpful. Would definately recommend.
I have taken my dogs to Clent Hills Vets for many years. Alun Edwards in particular has always been kind and caring to my dogs, even once when one tried to bite him. The treatment given to the dogs has been excellent. I have complete confidence that I could not take them to a better vet.
Excellent Vets. Staff always welcoming and friendly. They gave my dog excellent care and made sure at the end of her life that she was comfortable and also looked after me on that dreadful day. When I’m ready for a new fur baby I won’t be going anywhere else!
I have transferred my dog Bert to Clent hills from another company, simply because they’re amazing at what they do, I needed a last minute appointment one evening and Bert was checked over thoroughly and given the best treatment by barbra leaving me a lot calmer that he was being treated by the best vets! I wouldn’t use anyone else now for my furry best friend!
all my dogs have been looked after by clent hills vets I have nothing but good words to say about them,through the good times and the bad, especially Alan who has known all 3 of my dogs and at the end of my last dog barney's life I couldn't thank chloe enough, they really do care and it's not all about the money, thankyou guy's from the bottom of my heart x
Our Cavalier King Charles Spaniel, Olly 🐶 has been in the amazing care of Clent Hills Vets for over 12 years now. They couldn’t be more caring in the way they treat our little furry family member, nor more supportive to us.
We have always been looked after by Clent Hills vets. Although our rescue Bracken isn't keen on his visits all the vets have been so professional and kind.( Sorry about his nervous barking) They listen to any concerns and explain any treatments properly. During the first lockdown they did their very best to sort treatments swiftly.
I’ve always found the staff here very pleasant with myself and my pets, I’ve felt as though they’re really caring and informative too. They helped me when I lost my sweet dog last year I was never rushed I could stay it’s her as long as I wanted. I also have a very nervous dog and he’s treated with respect and kindness. Thank you to all.
My experience with the team at Clent Hill Vets in Bromsgrove has been excellent. It is always easy to book an appointment for my dog and the advice I've received has been thorough and well explained. We also enjoyed the puppy parties last year and the first aid webinar ran for free earlier this year. I would highy recommend this surgery.
Friendly staff, knowledgeable and caring. It has always been easy to get an appointment when needed, even during the pandemic. We once had to use the out of hours service and were seen within 30 minutes. The TLC club is really handy as don’t need to think about buying flea and wormer separately, vaccinations etc. Definitely recommend Clent Hills and really pleased we registered with them when we got our cat 😊
I could not in a million years find a better vets than clent hills ..I use bromsgrove practice ..my dog got acute pancreatitus I nearly lost him I was absolutely devastated as unknowingly I caused it by giving him titbits of human food and over the years it affected his pancreas hes now on prescription food for the rest of his life..but he's here thats the main thing ..I can never thank Mr Edwards and his team enough ..he saved my baby boys life ..the aftercare was second to non ..I was allowed to spend as much time as I wanted never rushed just so kind ..then my baby had to have 4 lumps removed I was mortified but once again mr Edward's and his team were there reasurting and supportive ..they were removed and thankfully benign ..all the way they were there for me if needed ..I would never trust my baby boy with anyone for procedures other than clent Hills vets ..x
08:43 01 Dec 20
Fantastic vets, always very professional and caring towards my dog. Open 7 days a week. I have always managed to get a same day appointment.
Very professionally run with amazing friendly vets.
08:03 20 Nov 20
We always get caring and professional help at Clent, and the Covid measures in place are outstanding! Well done!
Mette Marie Feildorf
10:12 08 Nov 20
Professional and confidence giving.
13:16 06 Nov 20
Took my puppy here for his first vet visits. Very helpful and welcoming staff and vet was very good with hugo . Would recommend.
active mind lazy body
17:38 27 Oct 20
Took my puppy here for his first vet visits . Very helpful and welcoming and very good with hugo ( my pup ) . Would recommend.
17:35 27 Oct 20
Lovely staff, friendly and helpful.
12:43 22 Oct 20
We’ve been taking our animals here for 2 years now, we have them all registered for the TLC scheme - which is great! However, it’s the staff that make this place amazing. During lockdown we had to go to the bromsgrove branch which, in my opinion, wasn’t as well run. The Rubery team always call you back when they say they will, they know who you are so you don’t have to keep repeating yourself every time you call and more importantly, they love your animals they way you do. Our boy, Dexter, had many, many visits in the last 10 months before he lost his fight with cancer. They showed him nothing but care and compassion. Then during his final visit, they let him fall asleep in our arms and gave us time to say goodbye to him. I’ve never know any other vets like it, we have the remaining 4 animals (2 cats and 2 dogs) registered there and I’ll never take them anywhere else again. Dex was notorious for not eating, he’d been admitted to another vets several times in the past and we had to bring him home as they were worried he’d not eaten, we even tried to feed him there but he would never entertain the idea. However, Kassie could always get him to eat, and in return for her kindness to him, he showed her love by purring non-stop and occasionally meowing to her when she spoke to him. If you’re looking for a vets practice that actually care for your animal as if it was their own, you’ve found it.
12:46 11 Oct 20
Picking up a repeat Prescription. Service excellent and Friendly Staff as usual. Covid measures at the forefront without detracting from this Very satisfied.
15:31 10 Oct 20
Clent Hills are my go to vets, I even took my bulldog to a specialist and still think he received better care in the hands of the Clent Hills teams at Bromsgrove and Hagley. My family have used the vets for as long as I can remember for our dogs, rabbits, hamsters, mice and guinea pigs. Five stars from me
08:21 09 Oct 20
I had to take my dog to the Hagley practice, due to her back legs collapsing. Sadly I had no choice but euthanasia. Myself and my dog were treated with such compassion and kindness and my dog Jess most importantly was put to sleep with dignity. Thank you clent hills vets.
17:54 07 Oct 20
Competent staff, doctors and management
10:04 06 Oct 20
The vets was great , everything was explained to me and they seen both of my dogs at the same time , will not be using any other vet and I would strongly recommend clent hills vets to anyone, they are great
08:29 02 Oct 20
14:55 26 Sep 20
Lovey vets, wouldn’t go anywhere else. My anxious dog is always at ease here and loves the fuss he gets.
12:43 25 Sep 20
I can't overstate how impressed I feel after taking my dog Nissa here today for the first time. The whole team went above and beyond in their warmth and friendliness. The vet I saw was extremely kind, patient, and helpful despite being tired at the end of a long work day. She understood and answered all of my concerns as my dog has a lot of health issues. She immediately recognised and diagnosed all of my dog's problems as if she'd been my dog's vet for years. All of the staff were wonderful with my dog. The price was reasonable and amazing value for the level of care the vet took. Also, they were covid secure and took it seriously which is great to see. I'm thrilled and very grateful to find such an excellent clinic.
18:34 24 Sep 20
It's the best vets by far definitely recommend
19:32 21 Sep 20
Kristina took care of our hound last Thursday. It ended up being a bigger operation than we anticipated but she kept us up to date throughout. She showed great care and compassion to both Chief and myself and I cannot thank her enough xx
Would highly recommend this vets. They genuinely care about the animals welfare and give the very best care.
15:05 13 Sep 20
Lovely vets but very busy. Took our rats here and were treated just as well as any other.Only slight point was, as it is so busy, the car park was full and the appointment time was not kept. However for a lively and attentive vet it did not bother us so much.
18:50 07 Sep 20
Staff are excellent. Treat the pets as if they are their own. Very pleasant on arrival and extremely helpful. Would highly recommend against my old vets of 14 years who really could not be bothered we left
13:31 06 Sep 20
Great vets after being a user of vets 4 pets for 6+ years we changed to here and would never go back. All vets are very caring and loving towards our pets. Fran, Laura and Steph who are vets for the vets group are wonderful at their jobs. They can always get you seen when needed and never leave your pet waiting for care. Reception staff are very kind and polite, always thorough and know what they're doing as do all the staff here. Really couldn't rate them any higher!
Friendly, helpful, welcoming staff and vet, costs explained and kept to the minimum required in terms of treatment/tests. Overall excellent experience from the first telephone call to the appointment itself. Highly recommend, even the dog enjoyed his visit!
18:12 28 Aug 20
Very helpful and friendly service was very good. I lost my beautiful friend. I had to have JEDI put down because he was very ill. Bless him. and i wouldn't like him in pain. But i miss him so much. Thank you. For he card xx
13:36 28 Aug 20
I love this vets. They are brilliant, they are caring and kind. Experienced but not to expensive
09:47 25 Aug 20
Really,really good vets .Had the right diagnosis and medication .Staff are welcoming and supportive.I highly recommend Clint hills veterinary .Really grateful that we have people who cares .
16:59 24 Aug 20
Fantastic as normal
11:21 22 Aug 20
Very professional at all times
09:20 17 Aug 20
I can only say that as always clent hills have been wonderful. Thank you for looking after Rocky
08:21 15 Aug 20
Excellent vets and nursing/admin staff. Superb, compassionate service. One of the best vet practices I've known, in decades of animal ownership. Unreservedly recommended.
14:19 12 Aug 20
Absolutely fantastic with my hound, really well set up with covid 19 distancing
14:17 09 Aug 20
Very friendly and we're lovely to my pup
21:15 08 Aug 20
Fantastic vets. Would highly recommend them. They did a fantastic job with my cat. They were so thorough. I wouldn't go anywhere else in bromsgrove.
Sumeera Hassan vanes
09:31 06 Aug 20
Clent vets in rubery is the only Place we will take our Dogs. The team are so caring not only of the animals but of their owners too! Will was Brilliant in caring for our dog lily following her operation. All The staff are so warm and friendly and nothing is too much trouble! Thankyou all so much For all you do!
11:40 04 Aug 20
The Best Around, from Rod, Steph, all the Girls and a special mention to the wonderful girls on reception
16:44 03 Aug 20
Always really good.
09:03 31 Jul 20
staff here are so lovely and genuine so caring they helped our cat Sheba who had an injured spine this stopped our cat from walking pooing eating jumping but . We found out our neighbour hit her with a brick after admitting this and said she hates cats. She also attacked our other cat who now became unwell too. Police won’t do anything. Neither will rspca . They do not seem to care about animals being hurt by people.Our cat was sort of paralysed but this was reversed afterWeeks of acupuncture vets at manor vets were baffledHow it had made a paralysed cat walk again and everything else they said next time they get a pet with similar issue they will try acupuncture because it exceeded their expectations and blood circulation boost seemed to help.We did not really like laser therapy because we felt this would make our cat go a step backwards so we discontinued this. Our cat was kind of stiff on her legs after this but acupuncture and physio. Helped and it was like magic.Anyways all vets we saw said our cat was a miracle cat that she began walking after10 sessions of acupuncture 10 sessions of hydrotherapy and physio therapy . Sheba really loved getting a massage and acupuncture it made her super relaxedThank you to all the staff here for all your hard work and support all of you are wonderful keep it up and stay positive minded.
Ms Darioon joon
11:13 28 Jul 20
Great service, some honestly lovely staff.
18:24 26 Jul 20
Took a cat as she was having trouble going to the toilet. She was seen within a few minutes of arrival and greeted by name. The vet was very thorough and said there was no problem and she was very healthy.
08:10 25 Jul 20
Wonderful, caring, skilled, kind - fantastic vets
17:03 24 Jul 20
Really professional and friendly
09:09 21 Jul 20
What a wonderful vets this is, the staff are so welcoming. My little puppy unfortunately fractured her knee and within 2 days had to have an operation, they kept me informed throughout the day and gave me hope the operation would run perfectly fine. Thankyou to Barbra who preformed the operation you did amazing. Little Winnie is now at home resting 🥺❤️
They have really good cofid precautions in place. Went straight in, the vet was lovely.
16:29 28 Jun 20
My family want to say a HUGE thank you for the team for looking after my beautiful girl yesterday and saving her little life. We rushed into the Vets after Tilly had been stung by what we think was a Honey Bee but we cannot be sure. Anyway she deteriorated fast and went into anaphylactic shock within minutes, unfortunately we were on a walk so it was a race back home for us to get to the vets. we were there within 30-40 minutes of the sting and she was grey :( i havent felt that scared and panicked in a long while. thank goodness for the Vet, he did a fabulous job of bringing Tilly back to us, sadly I cannot remember his name but we are eternally grateful ❤
Wonderful team so caring can't wait for you to open again x
16:37 26 Jun 20
Despite lockdown restrictions they were able to see my pet, diagnose and sucsefully treat her, another local vet were only able to offer consultations via video call which I wasn't confident would lead to an accurate diagnosis.
20:31 16 Jun 20
Clent Hills vets are fantastic so efficient, knowledgeable, friendly and welcoming.
09:57 06 Jun 20
09:01 03 Jun 20
Clent Hills vets are amazing. Always able to get an appointment when needed and the vets are so caring and thorough when explaining everything. Reception staff are fab too and always lovely to speak to! Highly recommended! Service is perfect even when facing the difficulties of COVID19!
10:37 28 May 20
Lovely staff, very caring,wouldn't take my dogs anywhere else.
16:40 24 May 20
Lovely place, treated my little boy with such care and dignity. He was 16 and my partner's best friend. Went everywhere with us.
15:05 21 May 20
I can not praise the Clent Hills Team enough . Victoria and Kim are so friendly and helpful ! , whilst working under these horrible times of COVID 19 . I wouldn't take my dogs anywhere else .
Went to Clent Hills Vets in Bromsgrove a few days ago, as our kitten had a really sore weepy eye. Dom the Vet sorted us out and her eye looks so much better now... you are a brilliant vets and offer a great service under these very difficult times, well done to you all, stay safe x
I cannot praise the staff here enough. We had to have our 18 year old cat put to sleep. Ivan is such a compassionate and professional vet. He really helped us deal with the decision. He very kindly suggested us having my boys paw prints taken as a keepsake and it’s a very special, simple thing to do. Clearly we were distressed so we were escorted out avoiding the main reception and you are able to go back to settle the bill in your own time. I have been dreading the day my cat had to go and although heartbreaking the staff were fantastic. The care all of my animals get here is first rate.
A massive thank you to all staff, especially those who were working Thursday afternoon! Not only have you always taken great care of my pets but you also took great care of me whilst waiting for the ambulance to arrive. I can’t thank you enough for your kind actions, what a fantastic team you are.
My dog Rocky is currently undergoing investigations for IBD with bloods and scans done. Awaiting a possible biopsy soon. The vet we see is Dom and he is amazing and very knowledgeable. The care my dog has received has been second to none. He even rang today with one of the blood test results and to see how my dog is doing. There is going to be a need for ongoing management for his condition until stabilised. Can not recommend them highly enough and they do not over charge. I also recommend Petplan as these vets deal direct. So you pay the excess and they do the rest. You get what you pay for! Thank you Clent Hills.
Good appointment system, nice people and the monthly payment plan for the dog seems good VFM
22:33 18 Dec 19
Amazing caring vets x
01:09 12 Dec 19
Good vets no messing around straight to the point
13:22 09 Dec 19
Well, where to start.. On Sunday 8th December we faced the most difficult decision in our lives and that was to put our Tessy, a 15.5yr old staffy X to sleep. We came in a large number to see her through.
From the bottom of our hearts we'd love to thank how amazing you guys were. I suppose it takes years to train as a vet but nothing can train you for the emotional side in dealing with your blobbering mess of clients 🤣
Kristina was amazing and so was the team. Very thorough, knowledgeable, respectful, understanding and full of empathy.
We use Special Friends as they are more local to us but will highly recommend you guys for your professionalism, love and care to us and our Tessy's final breath.
Dream and our family are delighted with the care we get at the Rubery branch. I’m very protective with my dog as she means the world to me, and I feel at ease when she’s at the vets as they show nothing but professional and and passion for their duty of care. All the team members are so lovely and absolutely adore Dream (even if she is being a diva)Couldn’t ask for better service! Thank you !
12:11 06 Dec 19
Visited Clent Hills for our puppies 10 week vaccination, can not fault the care we received and the advice given. We are new puppy owners so had lots of questions for the team. Highly recommend the practice. Thanks to all.
18:23 05 Dec 19
I recommend client hills vets. I can't thank them enough for saving my cat because she had scratch cat fever and she only had 40% to live but she pulled through with their help and myself. Thank you again.
22:04 04 Dec 19
Amazing vets! All the team are so friendly and always do the utmost to look after our dogs. The team have also helped us through some very difficult times and are always so lovely. 10/10 every time!
Can highly recommend Clent Hills Vets. Sadly had to say goodbye to our little boy Freddie on Monday and Stephanie was brilliant. She is so compassionate and caring, couldn't wish for a better vet. Thank you for looking after him over the years x
Brilliant vets and the vet is amazing and really friendly much better than where we were before
10:23 01 Nov 19
Really friendly staff, they are all willing to go the extra mile to help in whatever way possible
18:16 22 Oct 19
Wonderful vets. Informative, friendly and approachable. Reception staff always greet you with a smile and offer you a warm drink. I've never felt so welcome. I'd never go anywhere else with my pets.
17:43 22 Oct 19
Every care and respect always shown to our pet; any treatment fully explained.
15:23 15 Oct 19
Best ever!lovley people been with them for over 20 years.xxx
21:22 12 Oct 19
What a lovely bunch of compassionate and caring people you all are, especially thanking Will and Cass (I think her name is, I wasn't in a fit state to take anything in) on reception, for their kind and loving attention they gave to me today after the heartbreaking loss of my lovely cat Noo-Noo. 💙
The staff are absolutely excellent, really caring and all love dogs. The results have been impressive.
11:42 15 Sep 19
We had to have our beloved little dog put to sleep this morning. I couldn’t have asked for better care , we were taken in and out of the back doors so we didn’t have to go through the waiting room , not just distressing for us but for other people witnessing our distress . Liz was very patient , kind and understanding and made sure we were happy with all the decisions made , she gave us the space and time needed for our goodbyes and was calm and kind . Couldn’t have made a horrible situation any easier ... thank you to all the team xx
Thank you to Jo and the rest of the team. One of our puppies were poorly, clent hills vets worked their magic, he now a bouncy 10 week old. Jo came to our house and vaccinated, microchipped and health checked our puppies, Jo and the vet nurse were fantastic with them. Stan lee will see you next week for his third lot of jabs ❤️
I rang clients hills on saturday in a bit of a state as a neighbours dove had jumped into our garden and attacked my shitzu. they were fantastic calming me down on the phone and telling me to bring tilly straight down. on arriving I was seen by Dominic and he was great explained everything took tilly away to be sedated and then brought her back to me in the waiting room after she had had her stitches. just wouldnt go anywhere else. all staff are fantastic. picture of tilly after will got her home on saturday
My Staffordshire bull terrier Lola has recently been operated on at Clent hills vets by Dominic. I cannot praise him enough, the operation was successful which of course was brilliant. He explained everything in a way that was easily understood and he actually cares which is a fantastic bonus, wouldn't take my fur baby anywhere else. also the receptionists are all lovely especially kim kept me calm at a very upsetting time. Thank you to everyone xxxxxxxxx
First class service and great company in fact wonderful company
Gazza G Garmin
16:05 04 Aug 19
21:04 03 Aug 19
A* care from vet Alan and Veterinary nurse Emma today microchipping and vaccinating my litter of whippets. They are both professional and knowledgeable and so friendly and reassuring I would highly recommend them. Thank you
Best Vets we’ve ever used. They are brilliant vets and they really listen to you when you have genuine concerns. Above all they show they really care for the our dogs and want to do the very best for them.
Best vets ever, I've had a few pets over many years & Clent hills have been by their side every step of their life
10:36 14 Jul 19
Cannot thank this team enough! Jessie LOVES her swimming and grows with confidence every time she’s in the water! Although we all get soaked at times there’s always a belly full of laughter. So glad I started her swimming. ❤️
Absolutely fantastic vets staff are so welcoming and the service you get his second to none definitely recommend this place
05:21 07 Jun 19
Luckily my dogs have not needed rehab treatment as yet , however 3 of them have had for fun swimmies . Can’t praise the girls enough for their dedication love and sense of fun with the dogs . They enjoy their work and it shows .
Jo T has provided the most wonderful care to our dog Florence with her ongoing health issues over the last few years. He has the most amazing ability to relate to dogs and relax the most anxious who come into his care. When the time came for Flo to need to be put to sleep, he spent time discussing the rationale for the decision with our children and involved them in the process right up to the end! Sarah and Jo came to our home and Flo went to sleep in my daughters arms, being stroked by my son! As beautiful as it could have been. We cannot thank them enough! Nicky and the other staff have been amazing on our sad journey! Thank you! Being a client of Clent Hills vets feels more like being part of a family! Why would you not want that for your pets?💕
Lovely staff very polite and helpful greeted with a free hot drink. The dog felt a ease unlike any other vet.
14:11 13 Apr 19
Lovely, caring, friendly, professional place with lovely staff who you can see have such care and compassion for the animals they look after. Always offer great advice and always flexible if extra appointments are needed. Very knowledgeable and a great centre with lots of treatment options. Wouldn’t take my dog anywhere else!
I have always used Clent Hills Vets for my dogs and wouldn’t go anywhere else . The level of love , care , attention and professionalism is second to none both to animals and to us. Today for the first time took our 8 yr old sprocker Jimmy to their new hydrotherapy centre for a confidence building and fun swim. The staff there were every bit as professional and friendly . Great customer awareness from both teams . Thank you . Malc and Irene Berwick .
we had to say goodbye to my baby boy Jayjay tonight, our hearts are broken but couldn't of wished for a more beautiful, peaceful send off thank you Stephanie Greenwood and Ines for all you did for my boy. Loads of love The Murray family x
my dog amber has had 4 big opperations at clent hills, all have been done proffessional with care and expertise, she always is still happy to go to her appoinment even after being left 4 times. thankyou clent hills
I have been using this surgery for decades and have always been impressed with the treatment received from the vets and the rest of the staff team. Over the years the team have treated many of my rescue animals with care and I feel confident to take my animals there. I would recommend Clent Hills vets to others and if you have smaller animals as in rodents I'd recommend Stephanie Greenwood for being very experienced in small animal care and treatment.
19:56 25 Mar 19
100% highly recommend the vets and there wonderful staff.THANK YOU...Rod and your team .We had 11 puppies delivered yesterday. Mum and fur babies doing well.massive thank you xx
I found this to be an outstanding vets practice. Will and the whole team offered an excellent service. Will gave us loads of advice and reassurance, not just a prescription.
08:14 16 Mar 19
Probably one of the greatest veterinary centres I've ever experienced.Great personal service. Will and the team really care as much for your pets as you do
17:30 15 Mar 19
Very understanding ,kind and wonderfull vets ,nurses and receptionists would recommend them whole heartedly.
13:58 15 Mar 19
Over the past few months we have been taking our rabbit Ted to Clent hills vets for treatment to which all the members of staff worked tirelessly to help him and after many months we sadly lost the battle and had to have him put to sleep, I would like to thank each and every member of staff for your hard work, you were fantastic!
Woody was diagnosed with elbow dysplasia at just 8 months old and underwent surgery to remove bone fragments from his elbow, we are in the process of building up his muscles (vets orders) and part of his recovery has been our weekly hydrotherapy sessions.
I have real admiration and appreciation to you guys for everything you have done and are continuing to do to help Woody lead a normal, healthy life.
We all love coming to see you each week and Woody absolutely ADORES Harriet! 😍
Thank you, thank you, thank you - you're the best!!!
Really friendly staff definitely recommend taking your pets here
18:55 05 Feb 19
Very professional. I feel my dogs are in good hands at this practice.
18:41 23 Jan 19
Very professional & a loving care of animals. Our 20 yr old cat was completely unphased & unstressed by his visit today. Can thoroughly recommend this practice for anyone that cares about their animal's health. Lovely staff.
What a amazing bunch of people! So informative and welcoming. My boy loves his sessions and has really helped him back into 4 paws after his major operation. I was so worried about his progress, but any worries I have the staff go out their way for my fur baby. Like a member of the family. Thank you all so so much and I’m so glad I found you. Will be bringing my other 2 along for a play swim.
staff are excellent highly recommend clent hills vets for your pets
12:17 22 Nov 18
Will is Brilliant!When we moved to the Birmingham area, my husband and I researched the vets in the area. We’d had an excellent vet back in London, so the bar was high. After reading loads of reviews we decided to try Will Trewarman Of Clent Hills Vets.Spike, our opinionated miniature schnauzer, took to Will pretty much straight away - Spike’s a great judge of character.Spike’s been to see Will several times now. Will is kind and gentle with Spike, very reassuring, and an excellent communicator. He’s really supportive, offers lots of relevant information and sound advice.Will takes his job very seriously - he’s a superb vet, and we’re extremely happy we found him. Can’t recommend him highly enough.Patricia and Ian.
15:34 07 Nov 18
Nellie our Bernese mountain dog is 10 weeks post op of her 2nd cruciate surgery this year. She had laser therapy 4 days after op and is now having her treadmill sessions again! She loves coming to the centre and particularly loves Harriet!! (And the fish!) All the team there are fab and work wonders. She is fully weight bearing on both legs already and is building muscle. Well worth it! Thank you girls x
We have brought our 2 cats here and they have been lovely to them! Would recommend!
14:13 17 Aug 18
Rod and his team were brilliant with Lenny our French Bulldog who needed to have some work done on his nose and throat (oh and his gentlemans vegetables) We came all the way from Nuneaton because they were recommended. Thank you all.
08:46 11 Aug 18
Love Clent Hills Vets at Rubery.Will is always very caring & considerate with our dog, and we trust him, and know he has his best welfare at the heart of any treatment he gives him.Definately recommend, if you want the best for your best furry friend!! 😁.
18:47 10 Aug 18
Shadow was referred by vet due to a leg injury, she was a bit worried to start with when the water started to come in the treadmill but every care was taken to reassure her and with a supply of treats shadow soon gained in confidence, looking forward to next session😀🐕🐾💜 5 stars
Mine and my puppy's first visit to the vet, and they were fantastic! Really friendly reception, amazing vet, that didn't rush, and gave me more advice than I would have even thought to ask.I have never written a review on anything before, that's how impressed I am.
10:14 06 Aug 18
04:50 05 Aug 18
Fantastic staff extra thank you to Will.from buster.
12:40 27 Jul 18
My cat Zorro almost died several times, the vets here managed to save him. The care that the vets provided is outstanding, I didn't think anyone could care more about our cat than we do!! They tried absolutely everything!! I want to mention Barbra, Laura and Allun, for not giving up on our boy, and for working extremely long hours throughout the day and night to care for him and all the other animals. We were allowed in any time to see him, and they always made time for us even though they must of been so busy with appointments. It's nice to know we have a good vets that we can rely on to look after our pets in the future �
We took our haemophiliac dog baggins for physio with Emily ABSOLUTELY BRILLIANT. They go the extra mile no hesitation to recommend the gang here. Always looking for the best ways to help your pet and ensure they are safe and happy can’t recommend enough a massive thank you especially to Emily cx
Cant thank the girls enough for helping my 1 year old little boy he got diagnosed with elbow dysplasia at the age of 10 months and is now a completely different dog he actually enjoys walking these girls are miracle workers and do an amazing job
Superb vets attended an of hours emergency when my regular vets wanted us to go to Smethwick at 3am with a very distressed poorly dog Thanks to Alan and Jo for taking good care of Maisie we we definitely be staying with Clent Hills in the future
Excellent customer care, pets are always treated with the utmost professionalism. Concerns are listened too and all outcomes explain in full
20:53 05 Jun 18
Got an appointment the same morning and excellent service and treatment, very thorough, gentle and caring.
18:50 30 May 18
These ladies wow!! Emily started treating my 13yr retired agility collie cross last October for Osteoarthritis in her hips and Lumbosacral Disease. Through regular laser and massage sessions we have our naughty funny girl back, getting up to all sorts of mischief. Emily and Harriet also fitness swim/treadmill my young WSD who is just starting his agility career. They are both so patient, kind and considerate. You guys are just the best, thank you
I can't fault the customer care and the knowledge of the vets. Just a couple of points that have reduced my feedback:
1. Having never taken our 4 year old dog to the vets, other than the usual jabs etc, it was quite a shock to be charged £193.36 for a 10 minute consultation and a diagnosis of 'an allergy'. (£133 of this was for 3 weeks worth of tablets). The vet had given me absolutely no idea of costs involved during the consultation, so when paying at reception my face must have looked a picture. Luckilly it was payday and I had that sort of money. Had it been last week it would have been a very different story. I can claim just under £100 back through insurance, which has softened the blow ( slightly).
2. Although it's nice for customers to handle items they wish to purchase, I think it would be a much better idea to have your treats etc behind the reception. It's a sensory overload for any dog entering a reception full of animals without the addition of treats surrounding them.
Sadly had an emergency situation in the night, last night, with my friend's dog. The vet she uses wanted us to get to Smethwick!! It was obvious to me this would be his last journey as he was elderly and very poorly anyway. We are both in our late sixties with mobility issues apart from the distress of the situation and being 2am. I looked for something nearer and found that Clent Hills provide a 24/7 service. We took the little chap there and could not have better care. The lovely vet we saw was kind and tender (Anna), explained everything and once the decision was made that it was time, the procedure was completed efficiently and quickly with great kindness. It was also not inordinately expensive as some places can be. Thank you so much. Nothing will stop the pain and distress of a situation like this but it was considerably easier with the wonderful care.
In January i had to make the decision to ask Clent Hills Hagley for their help regarding my companion Stafford who simply gave up after the recent death of my wife . Joao and Sarah visited me and and gave my girl every chance to go on which to me was much needed support but alas we all agreed to let her go. I was contacted by Clent View just to check on my welfair...what can i say.. true humanitarian and veterinary care. Thank you Alan thank you Clent Hills.
I changed to Clent many years ago as the vet we used we weren’t happy with, Liz is fantastic, saw my dog right through her illness, unfortunately we had to see an out of hours vet when my dog Took a turn for the worse, I was very upset and disappointed that we couldn’t wait for Liz but under the circumstances we had no choice, a superb veterinary practice, highly recommend to anyone
Always looked after our dogs for over 20 years. Good Team and Friendly Staff
09:20 13 Apr 18
Very friendly practice was extremely happy with how we were treated especially Lilly and the vet we saw explained everything to us 😁
15:26 30 Mar 18
Friendly service and both my dogs are greeted warmly and by name as am I. Neither or them have a problem going there and I feel listened to and feel my dogs are treated well. Ultimately, I have searched for a vet similar to one they saw prior to moving to this area, that I could trust. Trust is very important as when dogs are sick they can't tell you what is wrong.
17:40 26 Mar 18
Clean and pleasant premises with lovely caring and professional staff
08:26 26 Mar 18
We said a heartbreaking goodbye to our rescue German Shepherd in December 2017. A tragic time but the kindness of the vet JT, the nurse and receptionist helped me tremendously. I had the same excellent support from Hayley with my cat in August 2017. I will register my latest rescue German Shepherd with you soon. Thank you.
I would just like to say how absolutely amazing Rod and Emily were on Sunday when we had to bring our Beloved Ruby in severely poorly x Both had so much care and compassion . Rod so gently but honest and truly caring . The most devastating time we have had and we thank you for taking care of her as she took her final journey x x Also to the couple with their little dog who took the time to talk to Elliott outside as he was so upset . Thank you from the bottom of my heart Ruby was the most wonderful companion and she deserved the best of care most certainly in her final hours and you made sure of that .
It’s not just about the start of any journey but also the end is where you need the care most x Thank you from our broken hearts xx
By far the best vets. I wouldn't take my rabbit and puppy anywhere else now. Great with your animals, friendly and very helpful.
13:39 06 Mar 18
All the staff are so friendly and caring. They make you feel like ‘one of the family’. Under difficult circumstances ( a very poorly puppy) they made it as pleasant an experience as possible
15:35 05 Mar 18
Very friendly, caring vet, nurses and reception staff. I am very difficult to please when it comes to vets, due to many many bad experiences, but, Clent Hills may well be able to restore my faith. I appreciated that the vet actually liased with me and didn't talk down to me as a lot of vets do.
20:21 01 Mar 18
Outstanding service! Highly recommended.
14:37 01 Mar 18
Excellent service to pets and owners alike.
18:00 24 Feb 18
Thank you all for your fantastic help and support in treating our cat, Sylvester. Sadly, we had to have him put to sleep today; but everyone at the clinic has been amazing, especially Laura. Thank you all SO much for making what has been a dreadful time for us, that much easier to find closure with. You guys are heroes. Thank you. You are "our vets" now.... nothing else comes close to the same service and level of care. Love & Peace my friends. x
Awesome people. Very caring. It's the place to take your beloved pet.
14:35 02 Feb 18
A massive thank you to Will at Clent Hills Vets, we sadly had to put our beloved cat to sleep and he was so caring and understanding. He really made a difficult situation as easy as it could be. Thank you so much!
10:26 31 Jan 18
I can't recommend Clent Hills (particularly the Rubery branch) enough. I thought I had it good at my previous vets but I decided to move as Clent Hills is now easier for me to get to. Appointments are always on time (if not early!) and Will and Barbara are absolutely lovely. They take a genuine interest in the health and wellbeing of my cat and always know up to date case history meaning I don't have to start from scratch in explaining her problems at every appointment. Appointments are never rushed and they always take time to talk through treatment options, rationales for their suggestions and answer any questions that I have. Will has also called me on numerous occasions to give me updates and always returns my calls when needed. I should also say that the reception staff and people on the phone lines are amazing as well - always willing to do that little bit extra to help! Thank you! :)
I have been using Clent Hills for around 8 years and cannot recommend them enough. I find the staff really helpful whether that is offering advice over the phone or when I am visiting the clinic. My dog, Archie, see's Alun for his appointments. Alun always takes time to listen to what is wrong and offers lots of great advice and solutions to help and really cares about what is best for Archie. The appointments are never rushed which is refreshing having previously been at vets where you are required to be in and out in 5 minutes. The support staff have also been really helpful, especially when it comes to processing the numerous insurance claims and were also always on hand to offer advice on the process etc. A visit to the vets is not something to look forward to as it usually means you have a poorly pet, but at Clent Hills I know I am in safe hands, which makes the whole experience much easier.
My cat went into Bromsgrove today to be spayed, I was very nervous about him, but was reassured by the vet and staff that everything would be fine, I was called as soon as Hector came round, he was home by 4pm, as if nothing had been done, and has been fine all evening Thanks to everyone at Clent Hills !!
Chose this vets after reading the positive reviews thought I would add my own... Brought puppy in for his second vaccinations and all was fine and staff were lovely so that was a good start. Then earlier this evening the little monster discovered and ate some chocolate covered raisins OMG. I called the out of hours number and the vet called back within a few minutes, I explained what had happened and he advised what the options were. I took him straight down and the vet (Will) and assistant again explained the situation and took him back to make him vomit then Will returned several times to update us -resulting in us being able to take him home. So far he seems totally back to normal but I feel very reassured with Will saying any problem just call them and they'll get him back in straight away. Very glad we chose Clent Hills and would recommend to everyone. Thanks for looking after us this evening!
Such a fabulous practice. Staff are very caring, knowledgeable and love your pets like their own. We had an emergency and I raced down there, no appointment and our Rabbit was seen in seconds. Thank you so much. They look after our other two both have had surgery no problems. At all. I highly recommend this practice.
10:30 05 Dec 17
Great Service. Nothing too much trouble. Thanks.
13:50 25 Nov 17
Very friendly attitude and very pleasant atmosphere also very caring towards our puppy would recommend to anyone
10:44 15 Nov 17
Our dogs have been under the care of Clent Hills Vets for many years, and we have always had first class service. We have recently had a spell of both our dogs being under the care of Will and his staff at Rubery, and again fantastic service and treatment. Couldn't recommend them enough. Well done everyone, keep up the great work you do!
Will at Clent Hills Vets has been the most amazing vet we have had. Unfortunately my cat had already been diagnosed with cancer before we registered with them, but I would not hesitate to recommend them. Will is always so kind, compassionate and friendly. He always seems to remember us and our case and always has time for us and never makes us feel rushed. He is always willing to talk to me and comes up with new suggestions to help give Sharky the best quality of life while we can. I never have any trouble getting to speak to him when needed as he always gets back to me promptly. We moved to Clent Hills Vets as it was our new closest vet after it opened and my cat hates traveling and is very hostile at the vets. They have also been so accommodating and understanding of this, helping to keep her calm and avoiding adding to her stress and not seeing her unnecessarily. It is a shame we have had cause to see so much of the vet but Will has certainly made a distressing and upsetting time much easier with his kindness. I also think their prices are reasonable and they have never pressured me into paying for additional and unnecessary treatments. Over the years we have been to 3 other local vets and this has no doubt been the best so far. Thank you Will.
We have used these vets for over 20 years for a wide range of pets and without fail we have had a kind and caring service. I cannot recommend them highly enough.
19:26 06 Oct 17
I started to go here in July this year as I was not totally happy with my current vets. I was more than happy with the treatment my dog was given, they seem to really care. Sadly a couple of months later I had to make the awful decision to have my dog put to sleep. This as any pet lover will know was heart-breaking but the staff were wonderful, so kind and considerate. Today, a month after I have received a card in the post with some forget me nots seeds for me to plant. Such a lovely thought and totally unexpected.
I cannot rate these vets highly enough and only wish I had taken my dog here years ago. When the time comes for me to start thinking about having another dog I will not hesitate in choosing this as our vets.
Will the super vet and his staff are just simply awesome. So glad we were recommended to you by our fab friends. Keep doing the brilliant job you are doing, you're making such a difference to animals and their owners' lives. Thank you �
We have had cause to bring our now 14 month cocker spaniel puppy into Clent twice after eating socks ... and at least an interim visit with my parents. He has a penchant for socks but each time clent have been amazing, caring and informative. The vets (Barbara and Liz) have both reassured our 12 years old son and explained everything to him. Couldn't ask for a better vets - thank you �
First time visiting this vets practice.Clent Hills RuberyI felt Will the vet was knowledgeable and dexterous with the rabbits.I felt comfortable and at ease with his handling and examination.I'm sure Will is going to have my rabbits health a priority over the coming years.Sue Best
20:45 18 Aug 17
We have sadly lost two old friends in the last 10 months. Heartbroken doesn't even come near it. But Alun, when we lost Barney and then Barbara when we lost Blue yesterday, were both so kind, gentle and respectful to our dogs and showed us such compassion that they are without doubt, our number one vets.
Can't praise the staff enough. Reception team are always sympathetic and helpful and Barbara is an absolute star when it comes to hamsters, she has looked after so many of ours, right down to 2 of them being castrated when poorly. She has always been wonderful and we wouldn't go anywhere else now xx
Excellent service. Great staff. Reception make you feel very welcome. Saw two different vets over two days both very informative without being stuffy. Large waiting area but also sufficient area outside to wait if you want to. Parking at rear.
07:58 25 Jun 17
A very good all round service would recommend.
14:09 17 Jun 17
An absolutely outstanding vets who go the extra mile for their clients and pets. Thanks to Will and the team for superb care of our 2 new puppies, especially during a recent crisis with one of them. We couldn't have hoped for better care and service.
18:34 12 Jun 17
Very professional & caring, staff take time to get to know you and your pet
Yesterday Merryn was spayed and we can't thank Will and the team at Rubery enough for taking such excellent care of her. We were especially anxious after losing a young dog last year and they really helped us as well as her. I know we aren't alone as family members have also had really positive experiences with the other surgeries in the group.Just a couple of hours after getting home she was enjoying the evening sun and then settling to sleep with her pal - Orla - even if separated for the night by a gate!!
12:53 23 May 17
I have recently registered my adorable rescue Staffy from Ravens Rescue UK at this vets. Having visited the Hagley branch and more recently the new Rubery Practice, I can say that I am tremendously impressed. Rod Stroud at Hagley has been brilliant with my dog and Will at Rubery is amazing with him. Very professional and I wouldn't go anywhere else. Highly recommended.
21:01 15 May 17
Have been so impressed by the care my 2 boxers have received in the short time we've been registered here. Will (the vet) is so compassionate and genuinely cares for your pets needs. He ensures you understand everything completely and ensures your animals needs are met. Coupled with super friendly helpful reception staff I would highly recommend the practice ��
I had to say goodbye to my gorgeous Tess on Sunday but I want to say thank you to everyone at Clent Hills Vets. To Rod and his wonderful team at Hagley for their care and support during a difficult few months, then Hayley and the lovely ladies at Bromsgrove for your kindness at the end, you are all amazing people, thank you x
Very friendly, caring and helpful staff. Took time to fully explain all intended procedures. Did excellent work dematting cat's coat and also treated unknown skin condition during same visit to lessen stress on cat.
I used the online booking system and was offered a choice of appointments on the same day. The system was easy to use. All the staff were friendly and welcoming and very gentle with my cat who is very timid. The practice was warm and very clean. It didn't smell like a clinical area. I would strongly recommend the Rubery practice to anyone looking for a vet.
08:31 14 Apr 17
Such an amazing and friendly clinic that are so gentle with animals my granddaughter needed her Guinea pigs nails clipped and one groomed and they couldn't have been more helpful highly recommended and a special thank you to Veronica the nurse so friendly
Wonderful friendly staff i was greeted and treated so lovely there my cat lightning was so at ease with lovely vet Will and such a friendly vet too he listened to what i had to say about my cat my cat was so comfortable and at ease the whole time she was being examined such wonderful vets cant fault them !!!!! thankyou ! Highly recommend Rubery vets put my mind at rest my pets will be well looked after there . Thumbs up from me .
I could not possibly praise the Clent Hills teams Enough. My Little George received *****+ V.I.P treatment. It's a long story but we ended up visiting ALL three practices for assessments, surgery and post-op check ups. EVERY member of staff could not have been nicer, more helpful or more knowledgeable. From Doctors, nurses, receptionist and the call centre team. They all went above and beyond to make sure George was happy and healthy, treating her like she was their own cat. Personal touches from the night nurses texts saying "George has had TLC and is happy" and post op care sheets with her name on rather then "the cat" or "your animal". This leads me to believe the recruitment process to be a member of The Clent Hills team, is more strict and extensive then it is to join the Army. The entire team; Vets and Management went above and beyond to make Georges incredibly expensive lesson on how to not cross the road as affordable as possible for us because any alternative, was not an option. DO NOT TAKE YOUR FLUFFBALL ANYWHERE ELSE.Thank you Clent Hills
12:36 08 Mar 17
Cannot fault anyone or anything. Took my lovely pooch Alfie to these today( first time) professional, confident and happy staff. Ladies on reception welcomed us with lovely smiles. Won't be going anywhere else. Thank you all for everything from myself and Alfie ( even if he is a little groggy and feeling sorry for himself) Xxx
We consistently receive excellent care and advice for our miniature schnauzer from very caring and skilled staff
17:41 06 Jan 17
Excellent, professional veterinary practice, can't recommend highly enough. Rod Stroud and his team have looked after my various zoo for nearly 20 years and I would not go anywhere else for vet advice, they always get me in however last minute it is and listen to what I have to say as they know I understand my animals. Faboooolus team and reception staff are all lovely friendly and welcoming.
17:36 14 Dec 16
Brilliant vets. Rod and his team are so friendly. I recently adopted a nervous staffy and the team at Clent Hills have been superb with him. I would not go anywhere else.
12:26 21 Nov 16
Sorted Alfred out! Great service lovely staff; thank you!
The best vets I have been to by far...They looked after our dog harvey right up to the end and us too...We now take our puppy archie there as we know he will be treated with the same professional manner wonderful people
I first took my puppy storm here 8 years ago, the staff and vets make you feel individual and that your pet and you are special, their expertise is second to none,Rod the head vet is amazing, unfortunately around the age of five he diagnosed my German Shepherd as having pannus an immune system disease,that effects her eyes I was mortified, the sole care and attention he has given her is exemplary, Clent. Hills Vets ticks all the boxes, No.1 all the way, I highly recommend Clent hills vets, Hagley to anyone who love their pets the way we love ours,more than just a vets that's Clent hills all the way.