5 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday 9:30am - 12:00noon
12 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 11:30am
165 New Road
Monday - Friday 8:30am - 6:30pm
Saturday 12:00noon - 2:30pm
Rear of 24-26 Worcester Road
By Appointment Only Give us a call or click on More Info for our enquiry form.
Appointments & Advice 01527 889810
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Victoria has been a much-loved member of our customer care team for several years. As well as being a qualified counsellor and CBT therapist, Victoria has undergone extensive training with Compassion Understood on how to help people come to terms with the loss of a pet. She is also trained in trauma counselling and can be a great support to you.
We all know and love Victoria for being the compassionate, sincere and caring person that she is. You can talk to Victoria about how you are feeling in person at our Bromsgrove practice, over the phone or by email if you would prefer.
Dedicated bereavement & support room
We have a dedicated room away from our main waiting area so that you can talk to Victoria in private in a relaxing environment, as well as a number of other comfortable spaces we can provide to you.
With her knowledge of pet health and treatments, Victoria is ideally placed to support you through this difficult time and we encourage you to talk to her about how you are feeling.
When our pets suffer a trauma or become very ill, it can be almost as upsetting as losing them, sometimes more so. Feelings of hopelessness, anger and guilt are very common.
Accidents happen every day and pets can become sick for a variety of reasons. Even if the pet makes a full recovery, negative feelings can sometimes linger, even though the trauma or illness was no-one’s fault.
Talking about how you are feeling can really help you come to terms with what has happened and what needs to happen next, whatever that may be. It can also be a huge comfort just to start talking to someone.
If your pet has been suffering from ill health or has experienced a trauma, making the decision to give your pet a peaceful goodbye and end any suffering they may have been going through, is often the kindest and bravest thing you can do for them.
Some people find it helpful to prepare well in advance of needing end of life care for their pet so that when the time comes, they are better equipped to go through the experience and don’t have to deal with the difficult decisions on the day.
Victoria can talk you through everything that will happen, explain what options you have and provide comfort and support for you and your family with this sensitive subject.
Choosing ahead of time where you wish your pet’s end of life care to take place and what you would like to happen afterwards can free your mind from such worries and allow you to be wholly there for your pet on the day.
Losing a pet suddenly can rock your world whatever their age or the situation. You can be affected by shock and grief in many different ways. Whether you can’t stop crying or can’t cry at all, whether you are angry or feel hopeless, the important thing is to start dealing with your feelings as soon as possible.
Book an appointment with Victoria and let her help you start to unravel your thought process, or if you aren’t ready to talk, write down how you feel in an email to her. The important thing is to start somewhere.
Pet loss affects everyone differently. Bereavement counselling with Victoria is a complimentary service for our clients and their family members who may be struggling to cope with the loss or impending loss of a pet.
I’d just like to say a big thank you to Clent Hills on how well they handled the recent euthanasia of my 18 year old Cat and then two months later of my twelve and a half year old Staffie. I was a blubbering wreck on both occasions and from the time I went in to the time I returned to pick up their ashes, everyone was so helpful. It’s not a pleasant thing to have to do but I can honestly say having used Rod and his team now for nearly twenty years, I rate them very highly and thank them for looking after my pets through their full and fun lives.Mark Young, Facebook
Super duper….Always happy with the service from Hagley branch. Recently had my mini Doxie neutered and he is doing fab xxAbi mark Garvey, Facebook
Looked after my boy Pedro! Hopefully saved his sight! Thank you with all my heartNicola Duggins, Facebook
Today was one of the most heartbreaking days Mark and I have endured. Thank you to the receptionist and the Vet Laura for your kindness dealing with two emotional wrecks. I can’t imagine what your waiting clients thought but we know we made the right decision for Suki who gave us fifteen years of love and companionship. We’re grateful for your kindness and patience.Julie Houghton, Facebook
Thank you all so much for caring for Storm today whilst he was in for his little op. Once again, 5* service all round xBeverley Stanton, Facebook
Very professional, caring and considerate staff. Rod was brilliant, spent a lot of time explaining my dog Baxter’s issues and I will recommend this practice to all.Noel Wheatley, Facebook
Absolutely brilliant place. Rarely take my cat to the vets unless he is really unwell as from previous experience I have a major distrust of their motives! Have been to Clent vets for the first time today with a poorly boy and it is totally different. Lovely place, we weren’t insured and you don’t feel like they’re playing on your love of your pet to bleed you dry! Would highly recommend.Esther Burgoyne, Google
It’s took me to now to write this review I’m afraid & I do apologise client vets . 4 weeks ago my 2 1/2 year old shih tzu TINY was admitted for 24 hour care due to kidney failure, after 3 days Barbara (the vet) called me while my little girl was being operated on to tell me the prognosis, she was very honest with me and it broke my heart cos I had to let my baby girl go! I didn’t want her to suffer! Barbara is a fantastic vet & very honest, I must also say Janine (nurse) who looked after my Tiny was so lovely & I want to thank you for everything you both did for her! I’m not ready to have another baby shih tzu yet & won’t be for a while but when I am I will definitely be going back to clent vets! These guys are the best ever xxJane Wood, Facebook