5 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday 9:30am - 12:00noon
12 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 11:30am
165 New Road
Monday - Friday 8:30am - 6:30pm
Saturday 12:00noon - 2:30pm
Rear of 24-26 Worcester Road
By Appointment Only Give us a call or click on More Info for our enquiry form.
Appointments & Advice 01527 889810
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Victoria has been a much-loved member of our customer care team for several years. As well as being a qualified counsellor and CBT therapist, Victoria has undergone extensive training with Compassion Understood on how to help people come to terms with the loss of a pet. She is also trained in trauma counselling and can be a great support to you.
We all know and love Victoria for being the compassionate, sincere and caring person that she is. You can talk to Victoria about how you are feeling in person at our Bromsgrove practice, over the phone or by email if you would prefer.
Dedicated bereavement & support room
We have a dedicated room away from our main waiting area so that you can talk to Victoria in private in a relaxing environment, as well as a number of other comfortable spaces we can provide to you.
With her knowledge of pet health and treatments, Victoria is ideally placed to support you through this difficult time and we encourage you to talk to her about how you are feeling.
When our pets suffer a trauma or become very ill, it can be almost as upsetting as losing them, sometimes more so. Feelings of hopelessness, anger and guilt are very common.
Accidents happen every day and pets can become sick for a variety of reasons. Even if the pet makes a full recovery, negative feelings can sometimes linger, even though the trauma or illness was no-one’s fault.
Talking about how you are feeling can really help you come to terms with what has happened and what needs to happen next, whatever that may be. It can also be a huge comfort just to start talking to someone.
If your pet has been suffering from ill health or has experienced a trauma, making the decision to give your pet a peaceful goodbye and end any suffering they may have been going through, is often the kindest and bravest thing you can do for them.
Some people find it helpful to prepare well in advance of needing end of life care for their pet so that when the time comes, they are better equipped to go through the experience and don’t have to deal with the difficult decisions on the day.
Victoria can talk you through everything that will happen, explain what options you have and provide comfort and support for you and your family with this sensitive subject.
Choosing ahead of time where you wish your pet’s end of life care to take place and what you would like to happen afterwards can free your mind from such worries and allow you to be wholly there for your pet on the day.
Losing a pet suddenly can rock your world whatever their age or the situation. You can be affected by shock and grief in many different ways. Whether you can’t stop crying or can’t cry at all, whether you are angry or feel hopeless, the important thing is to start dealing with your feelings as soon as possible.
Book an appointment with Victoria and let her help you start to unravel your thought process, or if you aren’t ready to talk, write down how you feel in an email to her. The important thing is to start somewhere.
Pet loss affects everyone differently. Bereavement counselling with Victoria is a complimentary service for our clients and their family members who may be struggling to cope with the loss or impending loss of a pet.
Recently started taking my rabbit to Clent Hills Vets (Hagley) and was very pleased with the friendly staff and their professionalism.Julia Jones, Facebook
Thank you to all of the staff at Hagley for their compassion, care and professionalism. Podge has been given the best chance of living longer due to the treatment he has received. We cannot thank you enough for helping us have our furry boy with us still. A special mention to Rod who is amazing. I would recommend this practice to anyone who wants the best for their pet. XxxRebecca Forster, Facebook
Excellent vets. Been going there for years and they always look after my animals brilliantly. Their prices are very fair as well. I recommend them to everyone who will listen!Becky Winmill, Facebook
I’d like to thank clent hills and who ever brought our jack Russell in who’d taken herself on a walk and was found, Thankyou so much for contacting us and finding her!Charlotte Pearman, Facebook
Thank you so much to all the wonderful staff at Clent Hills Vets who have been fantastic with my Guinea Pig Martha over the last few weeks. Not only that but they have been very reassuring and not once dismissed my worry over her. She’s back home today after a procedure to flush her bladder and is currently munching away on her hay so is doing really well. See you all again in a few days for her post op checkup!Gemma Mallett, Facebook
We visited today for the first time, I can see why they are voted the best in Bromsgrove ! Lovely clean fresh facility, great idea to not only have a cat’s corner, but a cat only clinic! Barbara our vet was very compassionate, kind and genuine! Guinness loved her which means a lot to me as the last couple of times we have been to a vet’s my poor Guinn couldn’t stop shaking!! Lovely helpful Staff, very very clean premises and a lot cheaper than my previous place!!Katie W, Best of Bromsgrove
Thank you all so much for looking after Ollie today for his op and to the staff that helped me this morning when the little devil escaped from his basket he’s now back to his normal naughty loud self (thank goodness) you all do a fab job.Julie Owen, Facebook
I cannot recommend Clent hills enough and will sing their praises to anyone who will listen….. The staff today brought my luna back from the brink of death….. I genuinely thought she was dead not moving or breathing no heartbeat…. I turn up in a right state and I’m taken straight through to one of the most dedicated vets I have ever known… luna was worked on for twenty minutes tirelessly Barbara and the nurse refused to give up on my girl and I will be forever grateful to you and your amazing team for bringing my girl back to me…. x xHannah Stokes, Facebook