5 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday (Emergencies Only) 9:30am - 12:00noon
12 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 11:30am
0121 516 0301
165 New Road
Mon - Fri 8:30am - 6:30pm
Saturday 12:00noon - 2:30pm
- Fitness & Rehab
Unit 2, Rear of 24-26 Worcester Road Bromsgrove B61 7AE
Visits By Appointment Only. Call or contact us online
Mon & Fri 1:00pm - 6:30pm
Tues, Thurs & Sat 9:00am - 3:30pm
Weds 12noon - 7:00pm
Appointments & Advice 01527 889810
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All feedback is welcome. Just fill in the form below.
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Pet Loss Bereavement & Trauma Counselling with Victoria
Victoria has been a much-loved member of our customer care team for several years. As well as being a qualified counsellor and CBT therapist, Victoria has undergone extensive training with Compassion Understood on how to help people come to terms with the loss of a pet. She is also trained in trauma counselling and can be a great support to you.
We all know and love Victoria for being the compassionate, sincere and caring person that she is. You can talk to Victoria about how you are feeling in person at our Bromsgrove practice, over the phone or by email if you would prefer.
Dedicated bereavement & support room
We have a dedicated room away from our main waiting area so that you can talk to Victoria in private in a relaxing environment, as well as a number of other comfortable spaces we can provide to you.
Dealing with pet loss, trauma & illness
Talk to us about how you are feeling
With her knowledge of pet health and treatments, Victoria is ideally placed to support you through this difficult time and we encourage you to talk to her about how you are feeling.
Coping with trauma & illness
When our pets suffer a trauma or become very ill, it can be almost as upsetting as losing them, sometimes more so. Feelings of hopelessness, anger and guilt are very common.
Accidents happen every day and pets can become sick for a variety of reasons. Even if the pet makes a full recovery, negative feelings can sometimes linger, even though the trauma or illness was no-one’s fault.
Talking about how you are feeling can really help you come to terms with what has happened and what needs to happen next, whatever that may be. It can also be a huge comfort just to start talking to someone.
Making the decision to let your pet go
If your pet has been suffering from ill health or has experienced a trauma, making the decision to give your pet a peaceful goodbye and end any suffering they may have been going through, is often the kindest and bravest thing you can do for them.
Understanding end of life care
Understanding what happens to your pet when it’s time to say goodbye can be really comforting to you and your family.
Visit our end of life care page and find out how we will care for your pet, and the choices you can make.
Visit page >
Planning ahead can really help
Some people find it helpful to prepare well in advance of needing end of life care for their pet so that when the time comes, they are better equipped to go through the experience and don’t have to deal with the difficult decisions on the day.
Victoria can talk you through everything that will happen, explain what options you have and provide comfort and support for you and your family with this sensitive subject.
Choosing your options ahead of time
Choosing ahead of time where you wish your pet’s end of life care to take place and what you would like to happen afterwards can free your mind from such worries and allow you to be wholly there for your pet on the day.
Sudden loss support
Losing a pet suddenly can rock your world whatever their age or the situation. You can be affected by shock and grief in many different ways. Whether you can’t stop crying or can’t cry at all, whether you are angry or feel hopeless, the important thing is to start dealing with your feelings as soon as possible.
Book an appointment with Victoria and let her help you start to unravel your thought process, or if you aren’t ready to talk, write down how you feel in an email to her. The important thing is to start somewhere.
Comfort for you and your family
Pet loss affects everyone differently. Bereavement counselling with Victoria is a complimentary service for our clients and their family members who may be struggling to cope with the loss or impending loss of a pet.
Fantastic caring staff from receptionist to nurses to vets Best ever!lovley people been with them for over 20 years.xxx
21:22 12 Oct 19
What a lovely bunch of compassionate and caring people you all are, especially thanking Will and Cass (I think her name is, I wasn't in a fit state to take anything in) on reception, for their kind and loving attention they gave to me today after the heartbreaking loss of my lovely cat Noo-Noo. 💙 Will was fantastic with my cat Winnie. Every single member of the team work hard and are approachable
14:04 26 Sep 19
13:17 20 Sep 19
The staff are absolutely excellent, really caring and all love dogs. The results have been impressive.
11:42 15 Sep 19
Nice people great service
17:29 14 Sep 19
We had to have our beloved little dog put to sleep this morning. I couldn’t have asked for better care , we were taken in and out of the back doors so we didn’t have to go through the waiting room , not just distressing for us but for other people witnessing our distress . Liz was very patient , kind and understanding and made sure we were happy with all the decisions made , she gave us the space and time needed for our goodbyes and was calm and kind . Couldn’t have made a horrible situation any easier ... thank you to all the team xx The team in rehab are so helpful They have lots of time for to you to answer any questions that you may have. Oscar is having physio including heat therapy it is very beneficial to him.
09:15 06 Sep 19
I cannot even begin to express how amazing the team at Clent Hills Bromsgrove are.My dog was very poorly last week and the care she received was amazing. Thanks to Liz( the vet) and Liz( the vet nurse) as well as the whole team my girl is now doing well. I honestly cannot recommend them enough😊
15:20 03 Sep 19
Been A member of their pet plan for over three years. Vets very frequently and explain everything in simplistic terms.
17:13 01 Sep 19
Lovely staff always a friendly smile Always the right prognosis & treatment to match.Good vets. Paul allen
12:05 24 Aug 19
15:14 23 Aug 19
lovely staff very friendly.i took my fur baby here to go over the rainbow bridge.today i received a lovely card with forget me not seeds how lovely is that..thank you Awsome place for pet's too 🐶🐬
12:17 17 Aug 19
Thank you to Jo and the rest of the team. One of our puppies were poorly, clent hills vets worked their magic, he now a bouncy 10 week old. Jo came to our house and vaccinated, microchipped and health checked our puppies, Jo and the vet nurse were fantastic with them. Stan lee will see you next week for his third lot of jabs ❤️ I rang clients hills on saturday in a bit of a state as a neighbours dove had jumped into our garden and attacked my shitzu. they were fantastic calming me down on the phone and telling me to bring tilly straight down. on arriving I was seen by Dominic and he was great explained everything took tilly away to be sedated and then brought her back to me in the waiting room after she had had her stitches. just wouldnt go anywhere else. all staff are fantastic. picture of tilly after will got her home on saturday We rescued our pug Poppy 3 years ago now and Liz the vet has been absolutely brilliant with her. Poppy doesn’t warm to people very much because of her past but always wags her tail at Liz. I especially want to thank her for everything she has done for her recently with the terrible eye ulcer she had. It’s all cleared up thanks to Lizs excellent care. ❤️ My Staffordshire bull terrier Lola has recently been operated on at Clent hills vets by Dominic. I cannot praise him enough, the operation was successful which of course was brilliant. He explained everything in a way that was easily understood and he actually cares which is a fantastic bonus, wouldn't take my fur baby anywhere else. also the receptionists are all lovely especially kim kept me calm at a very upsetting time. Thank you to everyone xxxxxxxxx I cannot say enough good things about Will and the team. i took my Poppy lhasa apso to them after having taken her somewhere else and not being happy with their bedside manner ! Will was sympathetic proffessional reassuring and utterly amazing and fabulous on our visits . He rang me to give me initial blood results exactly when he said he would and also with the tuma results that she had removed in her operation .Honestly such a lovely team who make you feel welcome and an exceptional impecable service . i cannot recommend them highly enough they are just paw-fect!! thank you so very much First class service and great company in fact wonderful company
Gazza G Garmin
16:05 04 Aug 19
21:04 03 Aug 19
A* care from vet Alan and Veterinary nurse Emma today microchipping and vaccinating my litter of whippets. They are both professional and knowledgeable and so friendly and reassuring I would highly recommend them. Thank you Best Vets we’ve ever used. They are brilliant vets and they really listen to you when you have genuine concerns. Above all they show they really care for the our dogs and want to do the very best for them. Dedicated team with excellent facilities
17:12 16 Jul 19
21:36 15 Jul 19
Best vets ever, I've had a few pets over many years & Clent hills have been by their side every step of their life
10:36 14 Jul 19
Very good and caring about your pet's health and if you are ok, unfortunately Marley didn't make it. But the vet practice was very sympathetic and even gave me a refund for the tablets I had brought the day before. Well recommend VIP pet plan is so good and all the members of the team are couldn’t do more for me or my furry best friends.
18:34 09 Jul 19
Cannot thank this team enough! Jessie LOVES her swimming and grows with confidence every time she’s in the water! Although we all get soaked at times there’s always a belly full of laughter. So glad I started her swimming. ❤️ always a friendly welcome for the owners and their pets. The vets are experienced and handle the animals well, even very lively retrievers. Having kept dogs and livestock for 30 years I would recommend Clent Hills to anyone, who wants a professional service.
19:34 02 Jul 19
I cannot recommend this practice and Hagley practice highly enough. The staff are wonderful. Kind, caring, compassionate and honest. The staff are brilliant. Compassionate, understanding, caring for both pets and their owners. Cannot recommend them highly enough. Great care always happy to see chester
17:10 30 Jun 19
Very very competent & friendly staff
08:23 26 Jun 19
suzie, the amazing swimming cat, had her hydro therapy here. Treadmill then swimming! now climbing trees and getting on the top bunk!!! Love this place. So caring;
21:52 14 Jun 19
14:53 12 Jun 19
13:32 12 Jun 19
07:42 08 Jun 19
Outstanding people care it's not just a job to them
13:28 07 Jun 19
Absolutely fantastic vets staff are so welcoming and the service you get his second to none definitely recommend this place
05:21 07 Jun 19
Brilliant caring and very very proffessional
07:49 22 May 19
This vets is just hands down the best I’ve been to. Most amazing receptionists who are SO willing to spend the time to help you get where or what you need, the vets and nurses are caring and friendly. Moved over from Townsend and the quality difference is amazing. Recently had our 20 year old Yorkie our the sleep at home and the vet and nurse who came round were so lovely and so patient at such the hard time! Highly highly recommend!
06:45 20 May 19
Staff are excellent, gave me instant appointment and we're so good with my dog. I would never go to anyone else. 5 stars from me.
09:34 18 May 19
Always feel that everything has been done that's possible and in the best interest for my dog at this practice.
09:43 16 May 19
Luckily my dogs have not needed rehab treatment as yet , however 3 of them have had for fun swimmies . Can’t praise the girls enough for their dedication love and sense of fun with the dogs . They enjoy their work and it shows . fantastic vets staff are great wouldn't take my cats anywhere else always friendly and caring Vets are never cheap, but they have helped look after our dogs on this occasion and several previous occasions when they have been seriously ill.
22:20 10 May 19
Always fantastic service and friendly advice, huge thanks to Rod with he's help with Cooper and his breathing issue.
07:11 09 May 19
Great vets and staff are the friendliest staff u have ever met in a vets A very caring practice with special skills with Greyhounds. Highly recommended.
18:12 02 May 19
Excellent! Will the vet is very in depth, professional, clearly knows his stuff and makes me feel confident that my cat is being well treated / looked after with her current problem . Explains everything and the reasons why, very happy so far! Maizie is now home from her appointment an sitting in a plant pot happy as Larry :) Friendly reception staff also! Took my mini schnauzer as a emergency on a Sunday as he was constantly vomiting. The vet checked him thoroughly for any sign of poison and gave him a couple of jabs to stop the sickness and esse his stomach cramps. The records were emailed to my own vets who got in touch at 9am the following day for a follow up. My dog is much better now many thanks to all involved
14:47 30 Apr 19
The best vets ever been to. They are kind and friendly to customers and pets alike. The practice is always clean, even with the extension work that is underway. Really couldn't be happier with the service I have always received over the last 5 years of using them.
15:56 27 Apr 19
Fantastic, friendly and helpful staff. Nothing seems too small a thing. You are able to ask questions and get professional, prompt and helpful replies. Treatment of pets is outstanding and would highly recommend this practice
10:50 25 Apr 19
Banksy our puppy had his first visit to Clent Hills today and we had a wonderful experience with Inés who was very caring and gave us lots of great advice! We shall recommend to everyone. Thank you 😊 Honest vets , friendly staff plus greyhound specialist Jo T has provided the most wonderful care to our dog Florence with her ongoing health issues over the last few years. He has the most amazing ability to relate to dogs and relax the most anxious who come into his care.When the time came for Flo to need to be put to sleep, he spent time discussing the rationale for the decision with our children and involved them in the process right up to the end! Sarah and Jo came to our home and Flo went to sleep in my daughters arms, being stroked by my son! As beautiful as it could have been. We cannot thank them enough! Nicky and the other staff have been amazing on our sad journey! Thank you! Being a client of Clent Hills vets feels more like being part of a family! Why would you not want that for your pets?💕 Lovely staff very polite and helpful greeted with a free hot drink. The dog felt a ease unlike any other vet.
14:11 13 Apr 19
Lovely, caring, friendly, professional place with lovely staff who you can see have such care and compassion for the animals they look after. Always offer great advice and always flexible if extra appointments are needed. Very knowledgeable and a great centre with lots of treatment options. Wouldn’t take my dog anywhere else! all so caring Will is so patient very nice I have always used Clent Hills Vets for my dogs and wouldn’t go anywhere else . The level of love , care , attention and professionalism is second to none both to animals and to us. Today for the first time took our 8 yr old sprocker Jimmy to their new hydrotherapy centre for a confidence building and fun swim. The staff there were every bit as professional and friendly . Great customer awareness from both teams . Thank you . Malc and Irene Berwick . Great service,kept us informed and amazing operating skills from Stephanie on our little Owl,Scratchy . we had to say goodbye to my baby boy Jayjay tonight, our hearts are broken but couldn't of wished for a more beautiful, peaceful send off thank you Stephanie Greenwood and Ines for all you did for my boy. Loads of love The Murray family x my dog amber has had 4 big opperations at clent hills, all have been done proffessional with care and expertise, she always is still happy to go to her appoinment even after being left 4 times. thankyou clent hills I have been using this surgery for decades and have always been impressed with the treatment received from the vets and the rest of the staff team. Over the years the team have treated many of my rescue animals with care and I feel confident to take my animals there. I would recommend Clent Hills vets to others and if you have smaller animals as in rodents I'd recommend Stephanie Greenwood for being very experienced in small animal care and treatment.
19:56 25 Mar 19
100% highly recommend the vets and there wonderful staff.THANK YOU...Rod and your team .We had 11 puppies delivered yesterday. Mum and fur babies doing well.massive thank you xx I found this to be an outstanding vets practice. Will and the whole team offered an excellent service. Will gave us loads of advice and reassurance, not just a prescription.
08:14 16 Mar 19
Probably one of the greatest veterinary centres I've ever experienced.Great personal service. Will and the team really care as much for your pets as you do
17:30 15 Mar 19
Very understanding ,kind and wonderfull vets ,nurses and receptionists would recommend them whole heartedly.
13:58 15 Mar 19
Over the past few months we have been taking our rabbit Ted to Clent hills vets for treatment to which all the members of staff worked tirelessly to help him and after many months we sadly lost the battle and had to have him put to sleep, I would like to thank each and every member of staff for your hard work, you were fantastic!
17:34 05 Mar 19
Excellent, reasonably priced vet in the centre of Bromsgrove. Free car park. Nice staff. Modern facilities. Happy to take my dogs there for care
19:27 22 Feb 19
Woody was diagnosed with elbow dysplasia at just 8 months old and underwent surgery to remove bone fragments from his elbow, we are in the process of building up his muscles (vets orders) and part of his recovery has been our weekly hydrotherapy sessions.I have real admiration and appreciation to you guys for everything you have done and are continuing to do to help Woody lead a normal, healthy life.We all love coming to see you each week and Woody absolutely ADORES Harriet! 😍Thank you, thank you, thank you - you're the best!!! Fantastic. Even phoned home to check dog doing ok after operation
08:24 16 Feb 19
brilliant polite helful people answered any questions i had without a problemtotally brilliant with Elvis would recommend to anyone Really friendly staff definitely recommend taking your pets here
18:55 05 Feb 19
Great staff and well set up.
15:38 26 Jan 19
Very professional. I feel my dogs are in good hands at this practice.
18:41 23 Jan 19
It was the day every pet owner dreads, they were professional and sensitive, Will was very compassionate, thank you
22:51 22 Jan 19
Very professional & a loving care of animals. Our 20 yr old cat was completely unphased & unstressed by his visit today. Can thoroughly recommend this practice for anyone that cares about their animal's health. Lovely staff. Young Pup visiting the vets for inoculations, Puppy Party and check ups.Lovely practice with knowledgeable Vets, Team behind reception and Practice Nurses.
15:43 18 Jan 19
Clent Hills Vets are brilliant they understand that our pets are family to us I take my puppy and cat and both are greeted by name and put at ease my puppy loves the fuss she gets from the staff and enjoys her visits even for her boosters I recently moved out of the area but will still be going to this vet practice very happy with everything and well worth the extra time and distance to get there well done to all the staff xx
19:24 08 Jan 19
Wouldn't take my pets anywhere else. Warm, friendly, compassionate and competitively priced. Looked after my poorly cat 🙀 brilliant 🙀
16:23 04 Jan 19
19:55 30 Dec 18
Halfway through a very slow and costly diagnosis from another Vet, I decided to obtain a second opinion and I'm so glad I did. This Veterinary Practice is in a different league and without hefty priced options. Empathy and genuine care for my beloved pet here, not beating targets and making money. Of course, this is a business, but a business that puts care before revenue. A simple course of tablets seems to have done the trick.
20:06 29 Dec 18
What a amazing bunch of people! So informative and welcoming. My boy loves his sessions and has really helped him back into 4 paws after his major operation. I was so worried about his progress, but any worries I have the staff go out their way for my fur baby. Like a member of the family. Thank you all so so much and I’m so glad I found you. Will be bringing my other 2 along for a play swim.
19:12 21 Dec 18
Dont know many vets but JT who works there is amazing with my dog
17:33 20 Dec 18
Excellent staff very caring and professional,very relaxed atmosphere
15:29 16 Dec 18
Can be expensive but very good, you get what you pay for
23:58 15 Dec 18
Lovely friendly staff. Vets seem to know their stuff. Great friendly customer service . Great vets really helpful . Cheerful happy environment . Definitely recommend them .
12:30 14 Dec 18
Been with these vets for 15 years. Wouldn’t go anywhere else and would highly recommend 👍 Caring practice. Expensive like all vets
04:39 07 Dec 18
staff are excellent highly recommend clent hills vets for your pets
12:17 22 Nov 18
Staff always pleasant and helpful , right from reception to vet.Advice given clear and understandable. Our dog was played with by the vet which put her at ease also.Great team
18:55 13 Nov 18
Love this vets take my lara there and Lara isn’t always good with vets, but the staff and JT are always amazing and very caring . Will is Brilliant! When we moved to the Birmingham area, my husband and I researched the vets in the area. We’d had an excellent vet back in London, so the bar was high. After reading loads of reviews we decided to try Will Trewarman Of Clent Hills Vets.Spike, our opinionated miniature schnauzer, took to Will pretty much straight away - Spike’s a great judge of character. Spike’s been to see Will several times now. Will is kind and gentle with Spike, very reassuring, and an excellent communicator. He’s really supportive, offers lots of relevant information and sound advice. Will takes his job very seriously - he’s a superb vet, and we’re extremely happy we found him. Can’t recommend him highly enough. Patricia and Ian.
15:34 07 Nov 18
Caring staff, friendly vets and resonable charges. Nellie our Bernese mountain dog is 10 weeks post op of her 2nd cruciate surgery this year. She had laser therapy 4 days after op and is now having her treadmill sessions again! She loves coming to the centre and particularly loves Harriet!! (And the fish!) All the team there are fab and work wonders. She is fully weight bearing on both legs already and is building muscle. Well worth it! Thank you girls x Another successful trip for Stanley - having a dog-nap after his hydro/laser session Professional and friendly on every level . Would highly recommend this vets.
14:27 24 Oct 18
most amazing vet J T sorted my beautiful 😻 sid after being bitten. kept me informed. thanks In 25 years of dog ownership this is THE BEST veterinary practice I have ever encountered. When my little dog was 5 months old he swallowed some plastic. My usual vet said not to worry and that he would pass it naturally. I was unconvinced and called Clent Hills. I went straight there and they operated immediately. You guys saved his life. Since that day, seven years ago, I will not use another practice. I now live 100 miles away but still remain loyal to Clent Hills. I called up today and had a lovely chat with one of the receptionists, Victoria, about getting my other dog's nails trimmed. I could hear the surgery was super busy but she was so sweet and patient. It was like talking to a concerned friend; she took the time to explain all the options for an anxious dog like mine.I would never ever go elsewhere, everyone at this practice is just outstanding. Great vets who really care
09:10 16 Oct 18
Really nice and friendly they looked after me and my pets . I will be telling my friends about clent hills vet . Brill .. thanks WIL &DAN 😊
06:33 15 Oct 18
Lovely practice and lovely staff! They really care for your pet and make you and your pet feel comfortable whilst your there. Wouldn’t go anywhere else!
11:48 13 Oct 18
Brilliant vets. We had our little Staffie cross Ollie put to sleep here this Wednesday just gone. Although the experience for us was heartbreaking the staff and especially the veterinary surgeon who carried out the procedure were brilliant. I can't remember his name but was is a southern European either Spanish or Italian guy? He was so compassionate and lovely to deal with. At no point was our little boy stressed or upset. Even the room it was carried out in wasn't clinical in the slightest almost like a living room, With a comfy rug on the floor where he was put to sleep. Thank you Clent hills vets for a sad but truly professional experience especially from the vet guy who in assume was either was Spanish, Italian or Portuguese? Can you say a big thank you to him from Ollie owners who made a heartbreaking time so much less distressing for me my wife and especially our beloved little Hero Ollie! I have know this practice since it was overtons when I worked there when I was 16 vets always did their up most, loved thier honesty and professional way of working. Staff friendly, knowledgable and helpful
18:34 09 Oct 18
Lovely and friendly vets. Make your animal feel so comfortable
07:51 06 Oct 18
Great practice, the vets are professional and pleasant, going out of their way to be helpful too. My cat’s quite chilled there!
07:30 05 Oct 18
My cat Fraggle came to Clent Hills Vets Bromsgrove as an emergency appointment with a broken leg. She was kept in for 6 nights and needed orthopaedic surgery to heal it. This was in June and she has been given the all clear today. All the staff have been brilliant and shown true compassion for her. Thank you to everyone involved in her recovery, especially Barbara who performed the operation. Had an emergency with my dog on a Sunday. They sorted him and didn't charge the earth.
13:20 28 Sep 18
My vets of choice for over 30 years. Kind, understanding and compassionate. Wouldn't trust anyone else with my cat family
07:40 26 Sep 18
Excellent practice, friendly, caring professional staff.
17:49 21 Sep 18
08:41 21 Sep 18
I do not have the words or the eloquence to express how deep the care and the love of animals everyone at Clent Hills has,; what they do is beyond words .... We have brought our 2 cats here and they have been lovely to them! Would recommend!
14:13 17 Aug 18
Rod and his team were brilliant with Lenny our French Bulldog who needed to have some work done on his nose and throat (oh and his gentlemans vegetables) We came all the way from Nuneaton because they were recommended. Thank you all.
08:46 11 Aug 18
Love Clent Hills Vets at Rubery.Will is always very caring & considerate with our dog, and we trust him, and know he has his best welfare at the heart of any treatment he gives him. Definately recommend, if you want the best for your best furry friend!! 😁.
18:47 10 Aug 18
Shadow was referred by vet due to a leg injury, she was a bit worried to start with when the water started to come in the treadmill but every care was taken to reassure her and with a supply of treats shadow soon gained in confidence, looking forward to next session😀🐕🐾💜5 stars Mine and my puppy's first visit to the vet, and they were fantastic! Really friendly reception, amazing vet, that didn't rush, and gave me more advice than I would have even thought to ask.I have never written a review on anything before, that's how impressed I am.
10:14 06 Aug 18
04:50 05 Aug 18
Fantastic staff extra thank you to Will.from buster.
12:40 27 Jul 18
Excellent practice, Bayley had a minor op.after care and follow up very good.
09:53 25 Jul 18
10/10! Phoned up at 5pm and my dog was booked in for an appointment, seen to and was paying for her eyedrops and leaving by 5:30pm. All the staff was very helpful and professional!
16:44 24 Jul 18
My cat Zorro almost died several times, the vets here managed to save him. The care that the vets provided is outstanding, I didn't think anyone could care more about our cat than we do!! They tried absolutely everything!! I want to mention Barbra, Laura and Allun, for not giving up on our boy, and for working extremely long hours throughout the day and night to care for him and all the other animals. We were allowed in any time to see him, and they always made time for us even though they must of been so busy with appointments. It's nice to know we have a good vets that we can rely on to look after our pets in the future � Wonderful emergency service - compassionate vet thank you for making our last moments with our cat so lovely Excellent vet. The whiwh team go above and beyond to help and support you and your pet. Would highly recommend. Great caring people. Excellent service. It's just like any other vets. Expensive but awesome if you can afford it.
10:40 14 Jul 18
Changed from my local vet in Redditch to my not so local Bromsgrove vets due to recommendations from friends. The vets are amazing, very attentive and never rushed.
15:15 10 Jul 18
20:23 09 Jul 18
Fantastic staff from reception to vets,very friendly, cheery and helpful.
13:37 07 Jul 18
Thanks for the brilliant service and care from all staff again today, making Pippa and Lotties treatment as stress free as possible ��
15:01 06 Jul 18
Great operation on my Ridgeback by JT and the nurses. All observed by Freyah my daughter who was on work experience. Thanks Guys, Aro is doing great and thanks to Sarah also :) Wanted to say a Big Thank You to the whole team and most especially to J.T. Our little pupster Arrow needed help over the rainbow bridge Saturday.Sadly I couldn't be with my husband and Arrow. You were all so amazing with both Arrow and helping my husband cope without me, thank you, you really are angels xxxXxxx We took our haemophiliac dog baggins for physio with Emily ABSOLUTELY BRILLIANT. They go the extra mile no hesitation to recommend the gang here. Always looking for the best ways to help your pet and ensure they are safe and happy can’t recommend enough a massive thank you especially to Emily cx Took a budgie to have beak trimmed. As usual friendly and courteous treatment.
09:30 27 Jun 18
Cant thank the girls enough for helping my 1 year old little boy he got diagnosed with elbow dysplasia at the age of 10 months and is now a completely different dog he actually enjoys walking these girls are miracle workers and do an amazing job Excellent service from all the staff.Have used the same vets for many years and have been very satisfied.
10:33 18 Jun 18
Had a major emergency with my pug over the bank holiday weekend visiting family. Were from bristol and they were there ready waiting for us after an emergency call, got her sorted and calmed me down. Lovely place and lovely people, highly recommend.
13:11 15 Jun 18
Superb vets attended an of hours emergency when my regular vets wanted us to go to Smethwick at 3am with a very distressed poorly dog Thanks to Alan and Jo for taking good care of Maisie we we definitely be staying with Clent Hills in the future Fantastic team of dedicated professionals Excellent customer care, pets are always treated with the utmost professionalism. Concerns are listened too and all outcomes explain in full
20:53 05 Jun 18
Thanks to all the staff for nursing our Rosie back to health after being poorly on Sunday... particular to Alun the vet who admitted and started the treatment so quickly totally superb service from everyone xx
13:49 05 Jun 18
Got an appointment the same morning and excellent service and treatment, very thorough, gentle and caring. These ladies wow!! Emily started treating my 13yr retired agility collie cross last October for Osteoarthritis in her hips and Lumbosacral Disease. Through regular laser and massage sessions we have our naughty funny girl back, getting up to all sorts of mischief. Emily and Harriet also fitness swim/treadmill my young WSD who is just starting his agility career. They are both so patient, kind and considerate. You guys are just the best, thank you We have always taken our Female Daschund Poppy to Clent Hills since she was a Puppy. They were recommended to us through a family friend. Yesterday we took Poppy into the practice for a keyhole spay. She is now 4 and had been suffering Phantom Pregnancies. We also opted for the Pet Shirt rather than the cone of shame to wear after the Op. She came out a little sleepy but with tiny wounds. We are now on day two and Poppy is doing amazing. 5 mins exercise today. And not too far off of her normal bouncy self. I can't recommend Clent Hills enough. The care before and after for Poppy was absolutely brilliant. Our pets mean so much to us, and this practice will go that extra mile to make sure they are cared for in every way. Thank you for all you did Yesterday x We've been under the care of the AMAZING team at Clent Hills (Rubery) for just over a year now, ever since we brought our big Rommie rescue pup "Maggie" to her forever home. Every single team member has been sensational with us! So friendly, approachable, patient, understanding, caring... it is difficult not to overdo the superlatives! Appointments are available when needed and are kept to, delays (e.g caused by emergency cases) are informed politely, you never feel rushed or on a conveyor belt. Value for money is strong and you don't feel as if there is a culture of unnecessary drug or treatment "selling" (which has felt to be the case at other vets for other pets in the past). These guys genuinely seem to have the animal's best interests at heart above all else and that is very confidence inspiring. Maggie loves visiting and always draws plenty of attention from the team, which she adores! A special mention to our vet, Will as well... He is brilliant! He gets down on the floor with our big lump and dishes out the fuss as he checks her over at her level, never making it feel formal or scary for her. He is a great listener, and is brilliant at giving advice - without any "hard sell" or ever making you feel forced into something you aren't sure of. He just "gets" how to deal with people as well as their pets, and it makes for a great overall experience. We feel very lucky to have found this team of amazing people to look after Maggie (and us) for hopefully many happy and healthy years to come. We can't recommend them enough... Excellent vets, very caring. Competitive rates.
13:23 29 May 18
Great people and helpful staff.
12:44 26 May 18
I can't fault the customer care and the knowledge of the vets. Just a couple of points that have reduced my feedback:1. Having never taken our 4 year old dog to the vets, other than the usual jabs etc, it was quite a shock to be charged £193.36 for a 10 minute consultation and a diagnosis of 'an allergy'. (£133 of this was for 3 weeks worth of tablets). The vet had given me absolutely no idea of costs involved during the consultation, so when paying at reception my face must have looked a picture. Luckilly it was payday and I had that sort of money. Had it been last week it would have been a very different story. I can claim just under £100 back through insurance, which has softened the blow ( slightly).2. Although it's nice for customers to handle items they wish to purchase, I think it would be a much better idea to have your treats etc behind the reception. It's a sensory overload for any dog entering a reception full of animals without the addition of treats surrounding them. Brilliant vets very helpful and saw my dog at very short notice when other vets would not see him, the vet we saw was brilliant and kind to my German Shepherd
12:13 10 May 18
Thank you so much for all your help this weekend with misty and her new puppy can’t express the fantastic people you all are xxxxx Brilliant vets, friendly, helpful staff at all branches ... 👍
19:45 04 May 18
Very pleasent and helpfull
19:28 03 May 18
Sadly had an emergency situation in the night, last night, with my friend's dog. The vet she uses wanted us to get to Smethwick!! It was obvious to me this would be his last journey as he was elderly and very poorly anyway. We are both in our late sixties with mobility issues apart from the distress of the situation and being 2am. I looked for something nearer and found that Clent Hills provide a 24/7 service. We took the little chap there and could not have better care. The lovely vet we saw was kind and tender (Anna), explained everything and once the decision was made that it was time, the procedure was completed efficiently and quickly with great kindness. It was also not inordinately expensive as some places can be. Thank you so much. Nothing will stop the pain and distress of a situation like this but it was considerably easier with the wonderful care. Always excellent Thankyou to all your care team and vet Barbara for always taking care of us and our dogs ❤️ In January i had to make the decision to ask Clent Hills Hagley for their help regarding my companion Stafford who simply gave up after the recent death of my wife . Joao and Sarah visited me and and gave my girl every chance to go on which to me was much needed support but alas we all agreed to let her go. I was contacted by Clent View just to check on my welfair...what can i say.. true humanitarian and veterinary care. Thank you Alan thank you Clent Hills. I changed to Clent many years ago as the vet we used we weren’t happy with, Liz is fantastic, saw my dog right through her illness, unfortunately we had to see an out of hours vet when my dog Took a turn for the worse, I was very upset and disappointed that we couldn’t wait for Liz but under the circumstances we had no choice, a superb veterinary practice, highly recommend to anyone This practice is the recommended out of hours clinic by my usual vets in Redditch. We visited today when our cat suddenly became ill this morning. From the start the receptionist was fab, really friendly and helpful, and the vet, Alan was brilliant. He was very understanding, and provided top class treatment even though it was past their normal opening hours. He took time to listen, administer treatment and give us advice on the best way to deal with our cat's symptoms. The practise itself was lovely, clean and welcoming. X Always looked after our dogs for over 20 years. Good Team and Friendly Staff
09:20 13 Apr 18
08:01 11 Apr 18
Very friendly practice was extremely happy with how we were treated especially Lilly and the vet we saw explained everything to us 😁
15:26 30 Mar 18
Friendly service and both my dogs are greeted warmly and by name as am I. Neither or them have a problem going there and I feel listened to and feel my dogs are treated well. Ultimately, I have searched for a vet similar to one they saw prior to moving to this area, that I could trust. Trust is very important as when dogs are sick they can't tell you what is wrong.
17:40 26 Mar 18
Clean and pleasant premises with lovely caring and professional staff
08:26 26 Mar 18
Amazing service and our rabbits were operated on by skilled vets. No problems afterward - couldn't ask for better.
18:27 22 Mar 18
We said a heartbreaking goodbye to our rescue German Shepherd in December 2017. A tragic time but the kindness of the vet JT, the nurse and receptionist helped me tremendously. I had the same excellent support from Hayley with my cat in August 2017. I will register my latest rescue German Shepherd with you soon. Thank you. I would just like to say how absolutely amazing Rod and Emily were on Sunday when we had to bring our Beloved Ruby in severely poorly x Both had so much care and compassion . Rod so gently but honest and truly caring . The most devastating time we have had and we thank you for taking care of her as she took her final journey x x Also to the couple with their little dog who took the time to talk to Elliott outside as he was so upset . Thank you from the bottom of my heart Ruby was the most wonderful companion and she deserved the best of care most certainly in her final hours and you made sure of that . It’s not just about the start of any journey but also the end is where you need the care most xThank you from our broken hearts xx We’ve had our gang of beloved dogs with Clent for years. We recently moved to another practice in town (not our choice – a conflict of interest forced us) but have now have thankfully returned. Although ‘bad’ vet practices are rare, there are equally few practices that resonate a high level of understanding & care that we found here, for both owner and pet. This feeling of confidence was further enhanced after confirming out vet, Barbara was still there. If you are looking for a veterinary practice that will care for your treasured pets with complete confidence, you won’t find better than Clents.
12:50 12 Mar 18
Friendly practice with seperate areas for dogs and cats. Towels provided to put over pet carriers to help them feel calmer. Vet explained what she was thinking and doing, and what was the treatment. Asked if I would be ok administering treatment. One thing not given was an idea of cost for said treatment until I got to the desk.
14:22 10 Mar 18
Great vets! Olivia who works there is brilliant! 😄 By far the best vets. I wouldn't take my rabbit and puppy anywhere else now. Great with your animals, friendly and very helpful.
13:39 06 Mar 18
All the staff are so friendly and caring. They make you feel like ‘one of the family’. Under difficult circumstances ( a very poorly puppy) they made it as pleasant an experience as possible
15:35 05 Mar 18
Very friendly, caring vet, nurses and reception staff. I am very difficult to please when it comes to vets, due to many many bad experiences, but, Clent Hills may well be able to restore my faith. I appreciated that the vet actually liased with me and didn't talk down to me as a lot of vets do.
20:21 01 Mar 18
Outstanding service! Highly recommended. Excellent service to pets and owners alike.
18:00 24 Feb 18
Friendly and caring, as ever.
Moomoo La Cow
17:08 24 Feb 18
Very helpful friendly staff
20:57 21 Feb 18
Thank you all for your fantastic help and support in treating our cat, Sylvester. Sadly, we had to have him put to sleep today; but everyone at the clinic has been amazing, especially Laura. Thank you all SO much for making what has been a dreadful time for us, that much easier to find closure with. You guys are heroes. Thank you. You are "our vets" now.... nothing else comes close to the same service and level of care. Love & Peace my friends. x
11:18 19 Feb 18
Always friendly, helpful and very professional with both our cat and 4 month old puppy. Very reassuring as we are new to the area. Thank you.
13:11 07 Feb 18
Always very good whenever I've been there (a few times just for annual checkups). Friendly vets.
18:20 06 Feb 18
Awesome people. Very caring. It's the place to take your beloved pet.
14:35 02 Feb 18
A massive thank you to Will at Clent Hills Vets, we sadly had to put our beloved cat to sleep and he was so caring and understanding. He really made a difficult situation as easy as it could be. Thank you so much!
10:26 31 Jan 18
My boy is very nervous but really doesn't mind coming to visit the vet at Clent Hills in Bromsgrove. Thankyou so much for looking after him each time.
19:13 30 Jan 18
I can't recommend Clent Hills (particularly the Rubery branch) enough.I thought I had it good at my previous vets but I decided to move as Clent Hills is now easier for me to get to.Appointments are always on time (if not early!) and Will and Barbara are absolutely lovely. They take a genuine interest in the health and wellbeing of my cat and always know up to date case history meaning I don't have to start from scratch in explaining her problems at every appointment.Appointments are never rushed and they always take time to talk through treatment options, rationales for their suggestions and answer any questions that I have.Will has also called me on numerous occasions to give me updates and always returns my calls when needed.I should also say that the reception staff and people on the phone lines are amazing as well - always willing to do that little bit extra to help!Thank you! :)
06:45 19 Jan 18
Staff and vets always friendly and willing to listen my dogs love them there. All four of them thank you
20:41 17 Jan 18
I have been using Clent Hills for around 8 years and cannot recommend them enough. I find the staff really helpful whether that is offering advice over the phone or when I am visiting the clinic. My dog, Archie, see's Alun for his appointments. Alun always takes time to listen to what is wrong and offers lots of great advice and solutions to help and really cares about what is best for Archie. The appointments are never rushed which is refreshing having previously been at vets where you are required to be in and out in 5 minutes. The support staff have also been really helpful, especially when it comes to processing the numerous insurance claims and were also always on hand to offer advice on the process etc. A visit to the vets is not something to look forward to as it usually means you have a poorly pet, but at Clent Hills I know I am in safe hands, which makes the whole experience much easier. Fantastic vets. Always caring, helpful, supportive and efficient with appointments. Wouldn't go anywhere else. Highly recommend!
11:36 03 Jan 18
My cat went into Bromsgrove today to be spayed, I was very nervous about him, but was reassured by the vet and staff that everything would be fine, I was called as soon as Hector came round, he was home by 4pm, as if nothing had been done, and has been fine all evening Thanks to everyone at Clent Hills !! Chose this vets after reading the positive reviews thought I would add my own...Brought puppy in for his second vaccinations and all was fine and staff were lovely so that was a good start.Then earlier this evening the little monster discovered and ate some chocolate covered raisins OMG. I called the out of hours number and the vet called back within a few minutes, I explained what had happened and he advised what the options were. I took him straight down and the vet (Will) and assistant again explained the situation and took him back to make him vomit then Will returned several times to update us -resulting in us being able to take him home. So far he seems totally back to normal but I feel very reassured with Will saying any problem just call them and they'll get him back in straight away.Very glad we chose Clent Hills and would recommend to everyone.Thanks for looking after us this evening! Would not take our dogs anywhere else brilliant service every time xx Thank you from the bottom of my heart for saving my boy's eye! My animals are all being transferred to you. Wonderful vets, thank you. x I had the best experience at Clent hills for my 2 cats , All staff from receptionists to the vets were excellent , Both my cats were very at ease when we went , would not go to any other vets . This is an excellent vets. We recently moved our dogs here after less than stellar service from another vet in the town.Since we have been there they have diagnosed our dog correctly, offered a full range of treatment and diagnostic options and also recommended other treatments such as hydrotherapy. Every member of staff we have met have been friendly, helpful and cannot do enough for you and more importantly, for our dogs.Our dog is happy and settled for the first time in months, that is worth 5 stars on its own.
18:29 07 Dec 17
Such a fabulous practice. Staff are very caring, knowledgeable and love your pets like their own. We had an emergency and I raced down there, no appointment and our Rabbit was seen in seconds. Thank you so much. They look after our other two both have had surgery no problems. At all. I highly recommend this practice.
10:30 05 Dec 17
Clent Hills always provides an excellent service, they are friendly, professional and compassionate about animals and would recommend them to anyone.
14:57 02 Dec 17
Nice kind caring atmosphere
09:15 01 Dec 17
A pleasant and warm environment, with welcoming staff. Vets listen and thorough with their examination giving clear advice and treatment recommendations.
18:45 30 Nov 17
Amazing vets, always very professional and deal with your beloved pet as if it were there own. Excellent service all round.
14:30 29 Nov 17
Always been amazing with our animals. From a TB horse who had everything wrong with him to a neurotic Springer Spaniel, Clent Hills have always been wonderful Great Service. Nothing too much trouble. Thanks.
13:50 25 Nov 17
Very friendly attitude and very pleasant atmosphere also very caring towards our puppy would recommend to anyone
10:44 15 Nov 17
Our dog Tess who unfortunately has a chronic condition requiring frequent clinic visits and three admissions so far this year ; always receives excellent care from very kind and caring staff.I really cannot speak highly enough of the professionalism and kindness Tess and I have received from all the staff at Clent Hills Vets.
18:17 14 Nov 17
fanulous Vets, I wouldn’t go anywhere else now although it’s not the closest to where I live. The staff are all friendly and caring. I can not recommend Clent Hills enough! Thanks for taking care of my pets!
13:28 09 Nov 17
Our dogs have been under the care of Clent Hills Vets for many years, and we have always had first class service. We have recently had a spell of both our dogs being under the care of Will and his staff at Rubery, and again fantastic service and treatment. Couldn't recommend them enough. Well done everyone, keep up the great work you do! Very friendly and helpful. This was our first visit and the nurse was very helpful and patient. Would definitely recommend
07:52 26 Oct 17
Will at Clent Hills Vets has been the most amazing vet we have had. Unfortunately my cat had already been diagnosed with cancer before we registered with them, but I would not hesitate to recommend them. Will is always so kind, compassionate and friendly. He always seems to remember us and our case and always has time for us and never makes us feel rushed. He is always willing to talk to me and comes up with new suggestions to help give Sharky the best quality of life while we can. I never have any trouble getting to speak to him when needed as he always gets back to me promptly. We moved to Clent Hills Vets as it was our new closest vet after it opened and my cat hates traveling and is very hostile at the vets. They have also been so accommodating and understanding of this, helping to keep her calm and avoiding adding to her stress and not seeing her unnecessarily. It is a shame we have had cause to see so much of the vet but Will has certainly made a distressing and upsetting time much easier with his kindness. I also think their prices are reasonable and they have never pressured me into paying for additional and unnecessary treatments. Over the years we have been to 3 other local vets and this has no doubt been the best so far. Thank you Will. Unlike other vets I've known, they never give unnecessary treatments or tests. Very caring and understanding with both pets and people.
17:50 24 Oct 17
I hsve been with this practice at least 6yrs Iwouldn't go anywhere else.
16:47 24 Oct 17
All staff we met - at reception, nuses and vets - were so helpful and kind. Lovely practice. Fast, efficient and friendly service Helen the receptionist i spoke to for making the appointment was very accomodating by making me an appointment to suit me.
13:31 20 Oct 17
Happy and friendly staff always pleased to help if they can
10:37 20 Oct 17
Lovely veterinary clinic with very efficient friendly staff
11:34 19 Oct 17
Shaun had the best examination he has ever had from a vet!! Very thorough and seemed to connect with our dog!! Normally Shaun needs a muzzle at the vets but his first visit to clent hills in Bromsgrove he didn’t. Our boy is 15 years old and it’s the best move we have ever done moving from our previous vets. Thank you for such care and compassion. From the minute we walked into the surgery to getting back in the car with Shaun we were not disappointed at all.
18:14 16 Oct 17
We have used these vets for over 20 years for a wide range of pets and without fail we have had a kind and caring service. I cannot recommend them highly enough.
19:26 06 Oct 17
Lovely staff, always remember my pet and greet her warmly.
19:00 02 Oct 17
Lovey vets, wouldn’t go anywhere else. My anxious dog is always at ease here and loves the fuss he gets.
10:37 22 Sep 17
I started to go here in July this year as I was not totally happy with my current vets.I was more than happy with the treatment my dog was given, they seem to really care.Sadly a couple of months later I had to make the awful decision to have my dog put to sleep. This as any pet lover will know was heart-breaking but the staff were wonderful, so kind and considerate.Today, a month after I have received a card in the post with some forget me nots seeds for me to plant. Such a lovely thought and totally unexpected.I cannot rate these vets highly enough and only wish I had taken my dog here years ago. When the time comes for me to start thinking about having another dog I will not hesitate in choosing this as our vets. Excellent, efficient and caring vet. The way a modern vets should be ran.
08:59 14 Sep 17
Will the super vet and his staff are just simply awesome. So glad we were recommended to you by our fab friends. Keep doing the brilliant job you are doing, you're making such a difference to animals and their owners' lives. Thank you � Very caring vet and compassionate Will Trewarman, when I took my dying cat there on Saturdayour afternoon and helped her on her.
17:10 10 Sep 17
Alun at Clent Hills Bromsgrove is always brilliant! Gives the best veterinary advice, takes the time to explain everything thoroughly and is very honest. Thank you Alun! We have had cause to bring our now 14 month cocker spaniel puppy into Clent twice after eating socks ... and at least an interim visit with my parents. He has a penchant for socks but each time clent have been amazing, caring and informative. The vets (Barbara and Liz) have both reassured our 12 years old son and explained everything to him. Couldn't ask for a better vets - thank you � First time visiting this vets practice.Clent Hills RuberyI felt Will the vet was knowledgeable and dexterous with the rabbits.I felt comfortable and at ease with his handling and examination.I'm sure Will is going to have my rabbits health a priority over the coming years.Sue Best
20:45 18 Aug 17
Clent Hills is a top class vetinary practice which cares so much about the animals in their care. The waiting rooms are bright and the reception staff helpful and friendly. All of the vets are highly knowledgable and take the time to answer all questions asked, even when the appointment has overrun. They are reassuring and nothing is ever too much trouble. Our cat has had some complex treatments and they have been wonderful throughout. We would highly recommend to anyone.
18:34 16 Aug 17
07:22 11 Aug 17
Always very happy with the level of dedication the practice staff show, highly recommended
18:46 07 Aug 17
Best vets - my dog Sonny is extremely old for his breed. He has been 15 for at least 2yrs and is an English Bull Terrier. Without Clent Hills team he may not have had the last few extra healthy years, highly recommended
16:48 26 Jul 17
We have sadly lost two old friends in the last 10 months. Heartbroken doesn't even come near it. But Alun, when we lost Barney and then Barbara when we lost Blue yesterday, were both so kind, gentle and respectful to our dogs and showed us such compassion that they are without doubt, our number one vets. Thank you, every single one of you, for being so lovely and getting Prudence Kitten back from the brink. Wonderful people � I must say this has to be the best vets we have been to,staff are very friendly and caring,i would recommend them..Brilliant Service all round. Professional, highly skilled and compassionate. Nothing is too much trouble. Will always manage to get you an appointment
18:02 09 Jul 17
Always happy to go Clent Hills vets the service is marvellous all staff are friendly and helpful. Vets are very experienced and very friendly to you and your pet. Have had other experiences in other places not so good and appreciate a good vet when you see one who can talk to you sensibly and not talk down to you. Clent Hills has always delivered on all accounts can't praise them enough. A big thank you to them.
10:30 05 Jul 17
Looked after my poorly dog
23:09 03 Jul 17
15:51 03 Jul 17
Absolutely brilliant very caring an friendly staff doing a great job with our little chihuahua girl muffin thank you all so much Can't praise the staff enough. Reception team are always sympathetic and helpful and Barbara is an absolute star when it comes to hamsters, she has looked after so many of ours, right down to 2 of them being castrated when poorly. She has always been wonderful and we wouldn't go anywhere else now xx