We welcome you to have a commemorative plaque for your beloved pet added to our Memorial Pathway & Garden at our Bromsgrove practice.
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A special bond
Trips to the vets throughout your pet’s life will most likely be quite eventful so it’s natural for you and your pet to develop a close bond with our team. Our practice may be the place where your pet looks forward to visiting, or where they find comfort in the arms of our team when they feel nervous.
You and your pet will always hold a special place in our hearts too and we hope that our new Memorial Pathway & Garden will help you to feel close to them here when they have taken their walk over the Rainbow Bridge.
Many people believe their pets take a walk over a beautiful and peaceful rainbow bridge when it’s time for them to say goodbye and we think this is a wonderful and positive image to hold on to.
Remember your beloved pets here with us…
“Wherever your journey takes you,
Wherever you may be,
Let this be our meeting place,
It’s perfect for you and me.”
We wanted to make our Memorial Pathway & Garden a special place for everyone in the Clent Hills family, that means our clients, their pets, and our team.
Our Garden is a work in progress and we look forward to seeing it grow and become a really special hideaway in the heart of Bromsgrove. There’s a small seating area and some beautiful plants, and we are working with a local school to add a piece of artwork that will represent the Rainbow Bridge.
Find out how you can get your pet’s name and a special message engraved on a brass commemorative plaque and added to our Memorial Pathway & Garden below.
A commemorative plaque for your pet
A special way to remember
Finding special ways to remember a pet can help you to focus on the wonderful times you shared with them. A commemorative plaque is a wonderfully visible and personal way to remember your pet.
Use our hassle-free ordering service to get a commemorative brass plaque created for your pet which can be added to our Memorial Pathway. Simply get in touch with our customer care team and we will take care of everything for you.
We will need to know what you would like engraved on your plaque, you can let us know in person, over the phone, or by email.
As the plaque engraving service is provided by an external supplier, a payment of £30 will be required to confirm your order, which can be paid in the normal way to our customer care team.
Your plaque should be ready to view within 2 weeks of confirming your order with us.
Working with a local supplier
We have set up a partnership with a local business to create a sympathetically styled brass plaque that can be permanently fixed to our brick pathway. We chose to work solely with one supplier as we wanted to support a local business and also keep our pathway looking great for everyone to enjoy for years to come.
If you or a member of your family is finding it hard to cope with the loss of a pet, or you are struggling to make that difficult decision, as a valued client you can now benefit from our complimentary Pet Loss Bereavement Counselling Service.
Victoria is a customer care advisor as well as a trained counsellor and CBT therapist, and a much-loved member of our team. She is specifically trained to help you through pet bereavement and we encourage you to talk to her.
As well a bereavement, Victoria is also trained in trauma counselling and can help you deal with feelings that have arisen due to an accident or trauma your pet has experienced.
Understanding what happens to your pet when it’s time to say goodbye can be really comforting to you and your family. Visit our end of life care page and find out how we will care for your pet, and the choices you can make.
They have really good cofid precautions in place. Went straight in, the vet was lovely.
16:29 28 Jun 20
My family want to say a HUGE thank you for the team for looking after my beautiful girl yesterday and saving her little life. We rushed into the Vets after Tilly had been stung by what we think was a Honey Bee but we cannot be sure. Anyway she deteriorated fast and went into anaphylactic shock within minutes, unfortunately we were on a walk so it was a race back home for us to get to the vets. we were there within 30-40 minutes of the sting and she was grey :( i havent felt that scared and panicked in a long while. thank goodness for the Vet, he did a fabulous job of bringing Tilly back to us, sadly I cannot remember his name but we are eternally grateful ❤
Wonderful team so caring can't wait for you to open again x
16:37 26 Jun 20
Despite lockdown restrictions they were able to see my pet, diagnose and sucsefully treat her, another local vet were only able to offer consultations via video call which I wasn't confident would lead to an accurate diagnosis.
20:31 16 Jun 20
Clent Hills vets are fantastic so efficient, knowledgeable, friendly and welcoming.
09:57 06 Jun 20
09:01 03 Jun 20
Clent Hills vets are amazing. Always able to get an appointment when needed and the vets are so caring and thorough when explaining everything. Reception staff are fab too and always lovely to speak to! Highly recommended! Service is perfect even when facing the difficulties of COVID19!
10:37 28 May 20
Lovely staff, very caring,wouldn't take my dogs anywhere else.
16:40 24 May 20
Lovely place, treated my little boy with such care and dignity. He was 16 and my partner's best friend. Went everywhere with us.
15:05 21 May 20
Once again going above and beyond in their care of me and my cats. I had to make the decision to have my old cat Joe put to sleep. Alun and the team were amazing. These difficult times don't make it easy but they still gave the care and attention they always have. I cannot thank them enough xx
Went to Clent Hills Vets in Bromsgrove a few days ago, as our kitten had a really sore weepy eye. Dom the Vet sorted us out and her eye looks so much better now... you are a brilliant vets and offer a great service under these very difficult times, well done to you all, stay safe x
Have used Clent Hills Vets for quite a few years now and would never go anywhere else. Always helpful and friendly and, unlike the practice we used before, will never order unnecessary tests or medicines, etc, just to make money. Trust them completely to do what is best for our Springers.
Can’t recommend this place enough. We had to call late on good Friday evening as our dog, Douglas had gastric dilation. Everyone we dealt with were so helpful, friendly and caring. A particular thanks must go to Laura and her vet nurse. Laura was exceptional from the moment she met Douglas, very thorough, confident and personable. Although we had to leave Douglas in overnight we felt completely at ease that he was in safe hands. Douglas is back to his usual wonderful self! Thank you so much Clent Hills.
Lovely people helped me with a lost cat I brought in checked her over
10:30 24 Feb 20
Simply good at what they do XX
14:07 18 Feb 20
Lovely vets, friendly and caring 🤗🙏
12:43 18 Feb 20
We sadly had to have our old dog put to sleep and they were so lovely and understanding despite being really busy.Joanne was so professional
17:07 11 Feb 20
The best vets. I use this practice both personally for my own animals and professionally for my work in animal welfare. I find them to be a superb practice with a variety of specialisms.Senior vet Rod is by far the best veterinarian I have ever consulted. The convenience of three locations in Hagley, Rubery and Bromsgrove give options for short notice appointments.
18:09 08 Feb 20
You couldn’t ask for a better team. Alf our Collie, as soon as we mention vets and paddle he is excited to go, the welcome and attention he gets on arrival is amazing. We can’t thank the team enough.
I cannot praise the staff here enough. We had to have our 18 year old cat put to sleep. Ivan is such a compassionate and professional vet. He really helped us deal with the decision. He very kindly suggested us having my boys paw prints taken as a keepsake and it’s a very special, simple thing to do. Clearly we were distressed so we were escorted out avoiding the main reception and you are able to go back to settle the bill in your own time. I have been dreading the day my cat had to go and although heartbreaking the staff were fantastic. The care all of my animals get here is first rate.
A massive thank you to all staff, especially those who were working Thursday afternoon! Not only have you always taken great care of my pets but you also took great care of me whilst waiting for the ambulance to arrive. I can’t thank you enough for your kind actions, what a fantastic team you are.
Our Sprollie, Raven, was hit by a car 3 weeks ago and rushed in to Clent Hills. We were very shaken, she was in pain and shock and the staff were quick, professional and extremely compassionate. Kirsty, the nurse, was incredible with Raven and the vets who treated her were exceptional (Barbara and a man??!). She was in for 4 days and we visited every day and they texted and phoned us to keep us updated on her condition. We are so grateful for their speedy care as well as their compassion towards us as her owners. They made a horrendous situation more bearable and we felt she was in very safe hands. Thank you all for your hard work - we are so grateful.
My dog Rocky is currently undergoing investigations for IBD with bloods and scans done. Awaiting a possible biopsy soon. The vet we see is Dom and he is amazing and very knowledgeable. The care my dog has received has been second to none. He even rang today with one of the blood test results and to see how my dog is doing. There is going to be a need for ongoing management for his condition until stabilised. Can not recommend them highly enough and they do not over charge. I also recommend Petplan as these vets deal direct. So you pay the excess and they do the rest. You get what you pay for! Thank you Clent Hills.
Good appointment system, nice people and the monthly payment plan for the dog seems good VFM
22:33 18 Dec 19
Amazing caring vets x
01:09 12 Dec 19
The lady vet that i saw listened & advised on my concerns around vaccinating my mainly housebound cat.very helpful
23:40 10 Dec 19
Good vets no messing around straight to the point
13:22 09 Dec 19
Well, where to start.. On Sunday 8th December we faced the most difficult decision in our lives and that was to put our Tessy, a 15.5yr old staffy X to sleep. We came in a large number to see her through.
From the bottom of our hearts we'd love to thank how amazing you guys were. I suppose it takes years to train as a vet but nothing can train you for the emotional side in dealing with your blobbering mess of clients 🤣
Kristina was amazing and so was the team. Very thorough, knowledgeable, respectful, understanding and full of empathy.
We use Special Friends as they are more local to us but will highly recommend you guys for your professionalism, love and care to us and our Tessy's final breath.
Dream and our family are delighted with the care we get at the Rubery branch. I’m very protective with my dog as she means the world to me, and I feel at ease when she’s at the vets as they show nothing but professional and and passion for their duty of care. All the team members are so lovely and absolutely adore Dream (even if she is being a diva) Couldn’t ask for better service! Thank you !
12:11 06 Dec 19
Visited Clent Hills for our puppies 10 week vaccination, can not fault the care we received and the advice given. We are new puppy owners so had lots of questions for the team. Highly recommend the practice. Thanks to all.
18:23 05 Dec 19
I recommend client hills vets. I can't thank them enough for saving my cat because she had scratch cat fever and she only had 40% to live but she pulled through with their help and myself. Thank you again.
22:04 04 Dec 19
Amazing vets! All the team are so friendly and always do the utmost to look after our dogs. The team have also helped us through some very difficult times and are always so lovely. 10/10 every time!
Staff very friendly and professional. Always welcoming and happy to help.
23:42 11 Nov 19
The Hydrotherapy Centre is excellent with knowledgeable staff and a wide range of treatments. I have taken two dogs there for many months and am very happy with the results. They are incredibly kind to the animals.
12:49 10 Nov 19
Can highly recommend Clent Hills Vets. Sadly had to say goodbye to our little boy Freddie on Monday and Stephanie was brilliant. She is so compassionate and caring, couldn't wish for a better vet. Thank you for looking after him over the years x
Brilliant vets and the vet is amazing and really friendly much better than where we were before
10:23 01 Nov 19
Can't recommend this vets enough. As vets go they're very affordable, all staff are professional and lovely, you feel like they care about your pets just as much as you do and are great at supporting you when you're going through a tough time. I wish more vets were like this x
18:08 28 Oct 19
Really friendly staff, they are all willing to go the extra mile to help in whatever way possible
18:16 22 Oct 19
Wonderful vets. Informative, friendly and approachable. Reception staff always greet you with a smile and offer you a warm drink. I've never felt so welcome. I'd never go anywhere else with my pets.
17:43 22 Oct 19
Always so helpful as I have never had a dog before
15:07 21 Oct 19
Every care and respect always shown to our pet; any treatment fully explained.
15:23 15 Oct 19
Fantastic caring staff from receptionist to nurses to vets
18:13 13 Oct 19
Best ever!lovley people been with them for over 20 years.xxx
21:22 12 Oct 19
What a lovely bunch of compassionate and caring people you all are, especially thanking Will and Cass (I think her name is, I wasn't in a fit state to take anything in) on reception, for their kind and loving attention they gave to me today after the heartbreaking loss of my lovely cat Noo-Noo. 💙
Will was fantastic with my cat Winnie. Every single member of the team work hard and are approachable
14:04 26 Sep 19
Lovely towards my Red x
13:17 20 Sep 19
The staff are absolutely excellent, really caring and all love dogs. The results have been impressive.
11:42 15 Sep 19
Nice people great service
17:29 14 Sep 19
We had to have our beloved little dog put to sleep this morning. I couldn’t have asked for better care , we were taken in and out of the back doors so we didn’t have to go through the waiting room , not just distressing for us but for other people witnessing our distress . Liz was very patient , kind and understanding and made sure we were happy with all the decisions made , she gave us the space and time needed for our goodbyes and was calm and kind . Couldn’t have made a horrible situation any easier ... thank you to all the team xx
The team in rehab are so helpful They have lots of time for to you to answer any questions that you may have. Oscar is having physio including heat therapy it is very beneficial to him.
09:15 06 Sep 19
I cannot even begin to express how amazing the team at Clent Hills Bromsgrove are.My dog was very poorly last week and the care she received was amazing. Thanks to Liz( the vet) and Liz( the vet nurse) as well as the whole team my girl is now doing well. I honestly cannot recommend them enough😊
15:20 03 Sep 19
Been A member of their pet plan for over three years. Vets very frequently and explain everything in simplistic terms.
17:13 01 Sep 19
Lovely staff always a friendly smile
07:06 25 Aug 19
Always the right prognosis & treatment to match.Good vets. Paul allen
12:05 24 Aug 19
Only the best for my dog
15:14 23 Aug 19
lovely staff very friendly.i took my fur baby here to go over the rainbow bridge.today i received a lovely card with forget me not seeds how lovely is that..thank you
Thank you to Jo and the rest of the team. One of our puppies were poorly, clent hills vets worked their magic, he now a bouncy 10 week old. Jo came to our house and vaccinated, microchipped and health checked our puppies, Jo and the vet nurse were fantastic with them. Stan lee will see you next week for his third lot of jabs ❤️
I rang clients hills on saturday in a bit of a state as a neighbours dove had jumped into our garden and attacked my shitzu. they were fantastic calming me down on the phone and telling me to bring tilly straight down. on arriving I was seen by Dominic and he was great explained everything took tilly away to be sedated and then brought her back to me in the waiting room after she had had her stitches. just wouldnt go anywhere else. all staff are fantastic. picture of tilly after will got her home on saturday
My Staffordshire bull terrier Lola has recently been operated on at Clent hills vets by Dominic. I cannot praise him enough, the operation was successful which of course was brilliant. He explained everything in a way that was easily understood and he actually cares which is a fantastic bonus, wouldn't take my fur baby anywhere else. also the receptionists are all lovely especially kim kept me calm at a very upsetting time. Thank you to everyone xxxxxxxxx
First class service and great company in fact wonderful company
Gazza G Garmin
16:05 04 Aug 19
21:04 03 Aug 19
A* care from vet Alan and Veterinary nurse Emma today microchipping and vaccinating my litter of whippets. They are both professional and knowledgeable and so friendly and reassuring I would highly recommend them. Thank you
Best Vets we’ve ever used. They are brilliant vets and they really listen to you when you have genuine concerns. Above all they show they really care for the our dogs and want to do the very best for them.
Best vets ever, I've had a few pets over many years & Clent hills have been by their side every step of their life
10:36 14 Jul 19
Very good and caring about your pet's health and if you are ok, unfortunately Marley didn't make it. But the vet practice was very sympathetic and even gave me a refund for the tablets I had brought the day before. Well recommend
17:21 10 Jul 19
VIP pet plan is so good and all the members of the team are couldn’t do more for me or my furry best friends.
18:34 09 Jul 19
Cannot thank this team enough! Jessie LOVES her swimming and grows with confidence every time she’s in the water! Although we all get soaked at times there’s always a belly full of laughter. So glad I started her swimming. ❤️
always a friendly welcome for the owners and their pets. The vets are experienced and handle the animals well, even very lively retrievers. Having kept dogs and livestock for 30 years I would recommend Clent Hills to anyone, who wants a professional service.
19:34 02 Jul 19
I cannot recommend this practice and Hagley practice highly enough. The staff are wonderful. Kind, caring, compassionate and honest.
Outstanding people care it's not just a job to them
13:28 07 Jun 19
Absolutely fantastic vets staff are so welcoming and the service you get his second to none definitely recommend this place
05:21 07 Jun 19
Brilliant caring and very very proffessional
07:49 22 May 19
This vets is just hands down the best I’ve been to. Most amazing receptionists who are SO willing to spend the time to help you get where or what you need, the vets and nurses are caring and friendly. Moved over from Townsend and the quality difference is amazing. Recently had our 20 year old Yorkie our the sleep at home and the vet and nurse who came round were so lovely and so patient at such the hard time! Highly highly recommend!
06:45 20 May 19
Staff are excellent, gave me instant appointment and we're so good with my dog. I would never go to anyone else. 5 stars from me.
09:34 18 May 19
Always feel that everything has been done that's possible and in the best interest for my dog at this practice.
09:43 16 May 19
Luckily my dogs have not needed rehab treatment as yet , however 3 of them have had for fun swimmies . Can’t praise the girls enough for their dedication love and sense of fun with the dogs . They enjoy their work and it shows .
Vets are never cheap, but they have helped look after our dogs on this occasion and several previous occasions when they have been seriously ill.
22:20 10 May 19
Always fantastic service and friendly advice, huge thanks to Rod with he's help with Cooper and his breathing issue.
07:11 09 May 19
A very caring practice with special skills with Greyhounds. Highly recommended.
18:12 02 May 19
Took my mini schnauzer as a emergency on a Sunday as he was constantly vomiting. The vet checked him thoroughly for any sign of poison and gave him a couple of jabs to stop the sickness and esse his stomach cramps. The records were emailed to my own vets who got in touch at 9am the following day for a follow up. My dog is much better now many thanks to all involved
14:47 30 Apr 19
The best vets ever been to. They are kind and friendly to customers and pets alike. The practice is always clean, even with the extension work that is underway. Really couldn't be happier with the service I have always received over the last 5 years of using them.
15:56 27 Apr 19
Fantastic, friendly and helpful staff. Nothing seems too small a thing. You are able to ask questions and get professional, prompt and helpful replies. Treatment of pets is outstanding and would highly recommend this practice
10:50 25 Apr 19
Banksy our puppy had his first visit to Clent Hills today and we had a wonderful experience with Inés who was very caring and gave us lots of great advice! We shall recommend to everyone. Thank you 😊
Jo T has provided the most wonderful care to our dog Florence with her ongoing health issues over the last few years. He has the most amazing ability to relate to dogs and relax the most anxious who come into his care. When the time came for Flo to need to be put to sleep, he spent time discussing the rationale for the decision with our children and involved them in the process right up to the end! Sarah and Jo came to our home and Flo went to sleep in my daughters arms, being stroked by my son! As beautiful as it could have been. We cannot thank them enough! Nicky and the other staff have been amazing on our sad journey! Thank you! Being a client of Clent Hills vets feels more like being part of a family! Why would you not want that for your pets?💕
Lovely staff very polite and helpful greeted with a free hot drink. The dog felt a ease unlike any other vet.
14:11 13 Apr 19
Lovely, caring, friendly, professional place with lovely staff who you can see have such care and compassion for the animals they look after. Always offer great advice and always flexible if extra appointments are needed. Very knowledgeable and a great centre with lots of treatment options. Wouldn’t take my dog anywhere else!
I have always used Clent Hills Vets for my dogs and wouldn’t go anywhere else . The level of love , care , attention and professionalism is second to none both to animals and to us. Today for the first time took our 8 yr old sprocker Jimmy to their new hydrotherapy centre for a confidence building and fun swim. The staff there were every bit as professional and friendly . Great customer awareness from both teams . Thank you . Malc and Irene Berwick .
we had to say goodbye to my baby boy Jayjay tonight, our hearts are broken but couldn't of wished for a more beautiful, peaceful send off thank you Stephanie Greenwood and Ines for all you did for my boy. Loads of love The Murray family x
my dog amber has had 4 big opperations at clent hills, all have been done proffessional with care and expertise, she always is still happy to go to her appoinment even after being left 4 times. thankyou clent hills
I have been using this surgery for decades and have always been impressed with the treatment received from the vets and the rest of the staff team. Over the years the team have treated many of my rescue animals with care and I feel confident to take my animals there. I would recommend Clent Hills vets to others and if you have smaller animals as in rodents I'd recommend Stephanie Greenwood for being very experienced in small animal care and treatment.
19:56 25 Mar 19
100% highly recommend the vets and there wonderful staff.THANK YOU...Rod and your team .We had 11 puppies delivered yesterday. Mum and fur babies doing well.massive thank you xx
I found this to be an outstanding vets practice. Will and the whole team offered an excellent service. Will gave us loads of advice and reassurance, not just a prescription.
08:14 16 Mar 19
Probably one of the greatest veterinary centres I've ever experienced.Great personal service. Will and the team really care as much for your pets as you do
17:30 15 Mar 19
Very understanding ,kind and wonderfull vets ,nurses and receptionists would recommend them whole heartedly.
13:58 15 Mar 19
Over the past few months we have been taking our rabbit Ted to Clent hills vets for treatment to which all the members of staff worked tirelessly to help him and after many months we sadly lost the battle and had to have him put to sleep, I would like to thank each and every member of staff for your hard work, you were fantastic!
Excellent, reasonably priced vet in the centre of Bromsgrove. Free car park. Nice staff. Modern facilities. Happy to take my dogs there for care
19:27 22 Feb 19
Woody was diagnosed with elbow dysplasia at just 8 months old and underwent surgery to remove bone fragments from his elbow, we are in the process of building up his muscles (vets orders) and part of his recovery has been our weekly hydrotherapy sessions.
I have real admiration and appreciation to you guys for everything you have done and are continuing to do to help Woody lead a normal, healthy life.
We all love coming to see you each week and Woody absolutely ADORES Harriet! 😍
Thank you, thank you, thank you - you're the best!!!
Fantastic. Even phoned home to check dog doing ok after operation
08:24 16 Feb 19
Really friendly staff definitely recommend taking your pets here
18:55 05 Feb 19
Great staff and well set up.
15:38 26 Jan 19
Very professional. I feel my dogs are in good hands at this practice.
18:41 23 Jan 19
It was the day every pet owner dreads, they were professional and sensitive, Will was very compassionate, thank you
22:51 22 Jan 19
Very professional & a loving care of animals. Our 20 yr old cat was completely unphased & unstressed by his visit today. Can thoroughly recommend this practice for anyone that cares about their animal's health. Lovely staff.
Young Pup visiting the vets for inoculations, Puppy Party and check ups.Lovely practice with knowledgeable Vets, Team behind reception and Practice Nurses.
15:43 18 Jan 19
Clent Hills Vets are brilliant they understand that our pets are family to us I take my puppy and cat and both are greeted by name and put at ease my puppy loves the fuss she gets from the staff and enjoys her visits even for her boosters I recently moved out of the area but will still be going to this vet practice very happy with everything and well worth the extra time and distance to get there well done to all the staff xx
19:24 08 Jan 19
Wouldn't take my pets anywhere else. Warm, friendly, compassionate and competitively priced.
12:32 05 Jan 19
Looked after my poorly cat 🙀 brilliant 🙀
16:23 04 Jan 19
19:55 30 Dec 18
Halfway through a very slow and costly diagnosis from another Vet, I decided to obtain a second opinion and I'm so glad I did. This Veterinary Practice is in a different league and without hefty priced options. Empathy and genuine care for my beloved pet here, not beating targets and making money. Of course, this is a business, but a business that puts care before revenue. A simple course of tablets seems to have done the trick.
20:06 29 Dec 18
What a amazing bunch of people! So informative and welcoming. My boy loves his sessions and has really helped him back into 4 paws after his major operation. I was so worried about his progress, but any worries I have the staff go out their way for my fur baby. Like a member of the family. Thank you all so so much and I’m so glad I found you. Will be bringing my other 2 along for a play swim.
Will is Brilliant! When we moved to the Birmingham area, my husband and I researched the vets in the area. We’d had an excellent vet back in London, so the bar was high. After reading loads of reviews we decided to try Will Trewarman Of Clent Hills Vets.Spike, our opinionated miniature schnauzer, took to Will pretty much straight away - Spike’s a great judge of character. Spike’s been to see Will several times now. Will is kind and gentle with Spike, very reassuring, and an excellent communicator. He’s really supportive, offers lots of relevant information and sound advice. Will takes his job very seriously - he’s a superb vet, and we’re extremely happy we found him. Can’t recommend him highly enough. Patricia and Ian.
15:34 07 Nov 18
Caring staff, friendly vets and resonable charges.
07:19 02 Nov 18
Nellie our Bernese mountain dog is 10 weeks post op of her 2nd cruciate surgery this year. She had laser therapy 4 days after op and is now having her treadmill sessions again! She loves coming to the centre and particularly loves Harriet!! (And the fish!) All the team there are fab and work wonders. She is fully weight bearing on both legs already and is building muscle. Well worth it! Thank you girls x
In 25 years of dog ownership this is THE BEST veterinary practice I have ever encountered. When my little dog was 5 months old he swallowed some plastic. My usual vet said not to worry and that he would pass it naturally. I was unconvinced and called Clent Hills. I went straight there and they operated immediately. You guys saved his life. Since that day, seven years ago, I will not use another practice. I now live 100 miles away but still remain loyal to Clent Hills. I called up today and had a lovely chat with one of the receptionists, Victoria, about getting my other dog's nails trimmed. I could hear the surgery was super busy but she was so sweet and patient. It was like talking to a concerned friend; she took the time to explain all the options for an anxious dog like mine.I would never ever go elsewhere, everyone at this practice is just outstanding.
17:17 16 Oct 18
Great vets who really care
09:10 16 Oct 18
Really nice and friendly they looked after me and my pets . I will be telling my friends about clent hills vet . Brill .. thanks WIL &DAN 😊
06:33 15 Oct 18
Lovely practice and lovely staff! They really care for your pet and make you and your pet feel comfortable whilst your there. Wouldn’t go anywhere else!
11:48 13 Oct 18
Brilliant vets. We had our little Staffie cross Ollie put to sleep here this Wednesday just gone. Although the experience for us was heartbreaking the staff and especially the veterinary surgeon who carried out the procedure were brilliant. I can't remember his name but was is a southern European either Spanish or Italian guy? He was so compassionate and lovely to deal with. At no point was our little boy stressed or upset. Even the room it was carried out in wasn't clinical in the slightest almost like a living room, With a comfy rug on the floor where he was put to sleep. Thank you Clent hills vets for a sad but truly professional experience especially from the vet guy who in assume was either was Spanish, Italian or Portuguese? Can you say a big thank you to him from Ollie owners who made a heartbreaking time so much less distressing for me my wife and especially our beloved little Hero Ollie!
20:33 12 Oct 18
I have know this practice since it was overtons when I worked there when I was 16 vets always did their up most, loved thier honesty and professional way of working.
We have brought our 2 cats here and they have been lovely to them! Would recommend!
14:13 17 Aug 18
Rod and his team were brilliant with Lenny our French Bulldog who needed to have some work done on his nose and throat (oh and his gentlemans vegetables) We came all the way from Nuneaton because they were recommended. Thank you all.
08:46 11 Aug 18
Love Clent Hills Vets at Rubery.Will is always very caring & considerate with our dog, and we trust him, and know he has his best welfare at the heart of any treatment he gives him. Definately recommend, if you want the best for your best furry friend!! 😁.
18:47 10 Aug 18
Shadow was referred by vet due to a leg injury, she was a bit worried to start with when the water started to come in the treadmill but every care was taken to reassure her and with a supply of treats shadow soon gained in confidence, looking forward to next session😀🐕🐾💜 5 stars
Mine and my puppy's first visit to the vet, and they were fantastic! Really friendly reception, amazing vet, that didn't rush, and gave me more advice than I would have even thought to ask.I have never written a review on anything before, that's how impressed I am.
10:14 06 Aug 18
04:50 05 Aug 18
Fantastic staff extra thank you to Will.from buster.
12:40 27 Jul 18
Excellent practice, Bayley had a minor op.after care and follow up very good.
09:53 25 Jul 18
10/10! Phoned up at 5pm and my dog was booked in for an appointment, seen to and was paying for her eyedrops and leaving by 5:30pm. All the staff was very helpful and professional!
16:44 24 Jul 18
My cat Zorro almost died several times, the vets here managed to save him. The care that the vets provided is outstanding, I didn't think anyone could care more about our cat than we do!! They tried absolutely everything!! I want to mention Barbra, Laura and Allun, for not giving up on our boy, and for working extremely long hours throughout the day and night to care for him and all the other animals. We were allowed in any time to see him, and they always made time for us even though they must of been so busy with appointments. It's nice to know we have a good vets that we can rely on to look after our pets in the future �
We took our haemophiliac dog baggins for physio with Emily ABSOLUTELY BRILLIANT. They go the extra mile no hesitation to recommend the gang here. Always looking for the best ways to help your pet and ensure they are safe and happy can’t recommend enough a massive thank you especially to Emily cx
Took a budgie to have beak trimmed. As usual friendly and courteous treatment.
09:30 27 Jun 18
Cant thank the girls enough for helping my 1 year old little boy he got diagnosed with elbow dysplasia at the age of 10 months and is now a completely different dog he actually enjoys walking these girls are miracle workers and do an amazing job
Excellent service from all the staff.Have used the same vets for many years and have been very satisfied.
10:33 18 Jun 18
Had a major emergency with my pug over the bank holiday weekend visiting family. Were from bristol and they were there ready waiting for us after an emergency call, got her sorted and calmed me down. Lovely place and lovely people, highly recommend.
13:11 15 Jun 18
Superb vets attended an of hours emergency when my regular vets wanted us to go to Smethwick at 3am with a very distressed poorly dog Thanks to Alan and Jo for taking good care of Maisie we we definitely be staying with Clent Hills in the future
Excellent customer care, pets are always treated with the utmost professionalism. Concerns are listened too and all outcomes explain in full
20:53 05 Jun 18
Thanks to all the staff for nursing our Rosie back to health after being poorly on Sunday... particular to Alun the vet who admitted and started the treatment so quickly totally superb service from everyone xx
13:49 05 Jun 18
Got an appointment the same morning and excellent service and treatment, very thorough, gentle and caring.
18:50 30 May 18
These ladies wow!! Emily started treating my 13yr retired agility collie cross last October for Osteoarthritis in her hips and Lumbosacral Disease. Through regular laser and massage sessions we have our naughty funny girl back, getting up to all sorts of mischief. Emily and Harriet also fitness swim/treadmill my young WSD who is just starting his agility career. They are both so patient, kind and considerate. You guys are just the best, thank you
I can't fault the customer care and the knowledge of the vets. Just a couple of points that have reduced my feedback:
1. Having never taken our 4 year old dog to the vets, other than the usual jabs etc, it was quite a shock to be charged £193.36 for a 10 minute consultation and a diagnosis of 'an allergy'. (£133 of this was for 3 weeks worth of tablets). The vet had given me absolutely no idea of costs involved during the consultation, so when paying at reception my face must have looked a picture. Luckilly it was payday and I had that sort of money. Had it been last week it would have been a very different story. I can claim just under £100 back through insurance, which has softened the blow ( slightly).
2. Although it's nice for customers to handle items they wish to purchase, I think it would be a much better idea to have your treats etc behind the reception. It's a sensory overload for any dog entering a reception full of animals without the addition of treats surrounding them.
Brilliant vets very helpful and saw my dog at very short notice when other vets would not see him, the vet we saw was brilliant and kind to my German Shepherd
12:13 10 May 18
Thank you so much for all your help this weekend with misty and her new puppy can’t express the fantastic people you all are xxxxx
19:33 06 May 18
Brilliant vets, friendly, helpful staff at all branches ... 👍
19:45 04 May 18
Very pleasent and helpfull
19:28 03 May 18
Sadly had an emergency situation in the night, last night, with my friend's dog. The vet she uses wanted us to get to Smethwick!! It was obvious to me this would be his last journey as he was elderly and very poorly anyway. We are both in our late sixties with mobility issues apart from the distress of the situation and being 2am. I looked for something nearer and found that Clent Hills provide a 24/7 service. We took the little chap there and could not have better care. The lovely vet we saw was kind and tender (Anna), explained everything and once the decision was made that it was time, the procedure was completed efficiently and quickly with great kindness. It was also not inordinately expensive as some places can be. Thank you so much. Nothing will stop the pain and distress of a situation like this but it was considerably easier with the wonderful care.
In January i had to make the decision to ask Clent Hills Hagley for their help regarding my companion Stafford who simply gave up after the recent death of my wife . Joao and Sarah visited me and and gave my girl every chance to go on which to me was much needed support but alas we all agreed to let her go. I was contacted by Clent View just to check on my welfair...what can i say.. true humanitarian and veterinary care. Thank you Alan thank you Clent Hills.
I changed to Clent many years ago as the vet we used we weren’t happy with, Liz is fantastic, saw my dog right through her illness, unfortunately we had to see an out of hours vet when my dog Took a turn for the worse, I was very upset and disappointed that we couldn’t wait for Liz but under the circumstances we had no choice, a superb veterinary practice, highly recommend to anyone
Always looked after our dogs for over 20 years. Good Team and Friendly Staff
09:20 13 Apr 18
08:01 11 Apr 18
Very friendly practice was extremely happy with how we were treated especially Lilly and the vet we saw explained everything to us 😁
15:26 30 Mar 18
Friendly service and both my dogs are greeted warmly and by name as am I. Neither or them have a problem going there and I feel listened to and feel my dogs are treated well. Ultimately, I have searched for a vet similar to one they saw prior to moving to this area, that I could trust. Trust is very important as when dogs are sick they can't tell you what is wrong.
17:40 26 Mar 18
Clean and pleasant premises with lovely caring and professional staff
08:26 26 Mar 18
Amazing service and our rabbits were operated on by skilled vets. No problems afterward - couldn't ask for better.
18:27 22 Mar 18
We said a heartbreaking goodbye to our rescue German Shepherd in December 2017. A tragic time but the kindness of the vet JT, the nurse and receptionist helped me tremendously. I had the same excellent support from Hayley with my cat in August 2017. I will register my latest rescue German Shepherd with you soon. Thank you.
I would just like to say how absolutely amazing Rod and Emily were on Sunday when we had to bring our Beloved Ruby in severely poorly x Both had so much care and compassion . Rod so gently but honest and truly caring . The most devastating time we have had and we thank you for taking care of her as she took her final journey x x Also to the couple with their little dog who took the time to talk to Elliott outside as he was so upset . Thank you from the bottom of my heart Ruby was the most wonderful companion and she deserved the best of care most certainly in her final hours and you made sure of that .
It’s not just about the start of any journey but also the end is where you need the care most x Thank you from our broken hearts xx
We’ve had our gang of beloved dogs with Clent for years. We recently moved to another practice in town (not our choice – a conflict of interest forced us) but have now have thankfully returned. Although ‘bad’ vet practices are rare, there are equally few practices that resonate a high level of understanding & care that we found here, for both owner and pet. This feeling of confidence was further enhanced after confirming out vet, Barbara was still there. If you are looking for a veterinary practice that will care for your treasured pets with complete confidence, you won’t find better than Clents.
12:50 12 Mar 18
Friendly practice with seperate areas for dogs and cats. Towels provided to put over pet carriers to help them feel calmer. Vet explained what she was thinking and doing, and what was the treatment. Asked if I would be ok administering treatment. One thing not given was an idea of cost for said treatment until I got to the desk.
14:22 10 Mar 18
Great vets! Olivia who works there is brilliant! 😄
06:20 07 Mar 18
By far the best vets. I wouldn't take my rabbit and puppy anywhere else now. Great with your animals, friendly and very helpful.
13:39 06 Mar 18
All the staff are so friendly and caring. They make you feel like ‘one of the family’. Under difficult circumstances ( a very poorly puppy) they made it as pleasant an experience as possible
15:35 05 Mar 18
Very friendly, caring vet, nurses and reception staff. I am very difficult to please when it comes to vets, due to many many bad experiences, but, Clent Hills may well be able to restore my faith. I appreciated that the vet actually liased with me and didn't talk down to me as a lot of vets do.
20:21 01 Mar 18
Outstanding service! Highly recommended.
14:37 01 Mar 18
18:44 28 Feb 18
Excellent service to pets and owners alike.
18:00 24 Feb 18
Friendly and caring, as ever.
Moomoo La Cow
17:08 24 Feb 18
Very helpful friendly staff
20:57 21 Feb 18
Thank you all for your fantastic help and support in treating our cat, Sylvester. Sadly, we had to have him put to sleep today; but everyone at the clinic has been amazing, especially Laura. Thank you all SO much for making what has been a dreadful time for us, that much easier to find closure with. You guys are heroes. Thank you. You are "our vets" now.... nothing else comes close to the same service and level of care. Love & Peace my friends. x
Always friendly, helpful and very professional with both our cat and 4 month old puppy. Very reassuring as we are new to the area. Thank you.
13:11 07 Feb 18
Always very good whenever I've been there (a few times just for annual checkups). Friendly vets.
18:20 06 Feb 18
Awesome people. Very caring. It's the place to take your beloved pet.
14:35 02 Feb 18
A massive thank you to Will at Clent Hills Vets, we sadly had to put our beloved cat to sleep and he was so caring and understanding. He really made a difficult situation as easy as it could be. Thank you so much!
10:26 31 Jan 18
My boy is very nervous but really doesn't mind coming to visit the vet at Clent Hills in Bromsgrove. Thankyou so much for looking after him each time.
19:13 30 Jan 18
I can't recommend Clent Hills (particularly the Rubery branch) enough. I thought I had it good at my previous vets but I decided to move as Clent Hills is now easier for me to get to. Appointments are always on time (if not early!) and Will and Barbara are absolutely lovely. They take a genuine interest in the health and wellbeing of my cat and always know up to date case history meaning I don't have to start from scratch in explaining her problems at every appointment. Appointments are never rushed and they always take time to talk through treatment options, rationales for their suggestions and answer any questions that I have. Will has also called me on numerous occasions to give me updates and always returns my calls when needed. I should also say that the reception staff and people on the phone lines are amazing as well - always willing to do that little bit extra to help! Thank you! :)
Staff and vets always friendly and willing to listen my dogs love them there. All four of them thank you
20:41 17 Jan 18
I have been using Clent Hills for around 8 years and cannot recommend them enough. I find the staff really helpful whether that is offering advice over the phone or when I am visiting the clinic. My dog, Archie, see's Alun for his appointments. Alun always takes time to listen to what is wrong and offers lots of great advice and solutions to help and really cares about what is best for Archie. The appointments are never rushed which is refreshing having previously been at vets where you are required to be in and out in 5 minutes. The support staff have also been really helpful, especially when it comes to processing the numerous insurance claims and were also always on hand to offer advice on the process etc. A visit to the vets is not something to look forward to as it usually means you have a poorly pet, but at Clent Hills I know I am in safe hands, which makes the whole experience much easier.
Took cats for operation Wednesday morning and staff were great and reassuring. Picked them up same day and the vet spoke through the procedure and the after care and couldn’t be more pleased. Thankyou for all your help. X
Fantastic vets. Always caring, helpful, supportive and efficient with appointments. Wouldn't go anywhere else. Highly recommend!
11:36 03 Jan 18
My cat went into Bromsgrove today to be spayed, I was very nervous about him, but was reassured by the vet and staff that everything would be fine, I was called as soon as Hector came round, he was home by 4pm, as if nothing had been done, and has been fine all evening Thanks to everyone at Clent Hills !!
Chose this vets after reading the positive reviews thought I would add my own... Brought puppy in for his second vaccinations and all was fine and staff were lovely so that was a good start. Then earlier this evening the little monster discovered and ate some chocolate covered raisins OMG. I called the out of hours number and the vet called back within a few minutes, I explained what had happened and he advised what the options were. I took him straight down and the vet (Will) and assistant again explained the situation and took him back to make him vomit then Will returned several times to update us -resulting in us being able to take him home. So far he seems totally back to normal but I feel very reassured with Will saying any problem just call them and they'll get him back in straight away. Very glad we chose Clent Hills and would recommend to everyone. Thanks for looking after us this evening!
This is an excellent vets. We recently moved our dogs here after less than stellar service from another vet in the town.Since we have been there they have diagnosed our dog correctly, offered a full range of treatment and diagnostic options and also recommended other treatments such as hydrotherapy. Every member of staff we have met have been friendly, helpful and cannot do enough for you and more importantly, for our dogs.Our dog is happy and settled for the first time in months, that is worth 5 stars on its own.
18:29 07 Dec 17
Such a fabulous practice. Staff are very caring, knowledgeable and love your pets like their own. We had an emergency and I raced down there, no appointment and our Rabbit was seen in seconds. Thank you so much. They look after our other two both have had surgery no problems. At all. I highly recommend this practice.
10:30 05 Dec 17
Clent Hills always provides an excellent service, they are friendly, professional and compassionate about animals and would recommend them to anyone.
14:57 02 Dec 17
Nice kind caring atmosphere
09:15 01 Dec 17
A pleasant and warm environment, with welcoming staff. Vets listen and thorough with their examination giving clear advice and treatment recommendations.
18:45 30 Nov 17
Amazing vets, always very professional and deal with your beloved pet as if it were there own. Excellent service all round.
14:30 29 Nov 17
Always been amazing with our animals. From a TB horse who had everything wrong with him to a neurotic Springer Spaniel, Clent Hills have always been wonderful
Very friendly attitude and very pleasant atmosphere also very caring towards our puppy would recommend to anyone
10:44 15 Nov 17
Our dog Tess who unfortunately has a chronic condition requiring frequent clinic visits and three admissions so far this year ; always receives excellent care from very kind and caring staff.I really cannot speak highly enough of the professionalism and kindness Tess and I have received from all the staff at Clent Hills Vets.
18:17 14 Nov 17
fanulous Vets, I wouldn’t go anywhere else now although it’s not the closest to where I live. The staff are all friendly and caring. I can not recommend Clent Hills enough! Thanks for taking care of my pets!
13:28 09 Nov 17
Our dogs have been under the care of Clent Hills Vets for many years, and we have always had first class service. We have recently had a spell of both our dogs being under the care of Will and his staff at Rubery, and again fantastic service and treatment. Couldn't recommend them enough. Well done everyone, keep up the great work you do!
Very friendly and helpful. This was our first visit and the nurse was very helpful and patient. Would definitely recommend
07:52 26 Oct 17
Will at Clent Hills Vets has been the most amazing vet we have had. Unfortunately my cat had already been diagnosed with cancer before we registered with them, but I would not hesitate to recommend them. Will is always so kind, compassionate and friendly. He always seems to remember us and our case and always has time for us and never makes us feel rushed. He is always willing to talk to me and comes up with new suggestions to help give Sharky the best quality of life while we can. I never have any trouble getting to speak to him when needed as he always gets back to me promptly. We moved to Clent Hills Vets as it was our new closest vet after it opened and my cat hates traveling and is very hostile at the vets. They have also been so accommodating and understanding of this, helping to keep her calm and avoiding adding to her stress and not seeing her unnecessarily. It is a shame we have had cause to see so much of the vet but Will has certainly made a distressing and upsetting time much easier with his kindness. I also think their prices are reasonable and they have never pressured me into paying for additional and unnecessary treatments. Over the years we have been to 3 other local vets and this has no doubt been the best so far. Thank you Will.
Unlike other vets I've known, they never give unnecessary treatments or tests. Very caring and understanding with both pets and people.
17:50 24 Oct 17
I hsve been with this practice at least 6yrs Iwouldn't go anywhere else.
16:47 24 Oct 17
All staff we met - at reception, nuses and vets - were so helpful and kind. Lovely practice.
08:58 22 Oct 17
Fast, efficient and friendly service Helen the receptionist i spoke to for making the appointment was very accomodating by making me an appointment to suit me.
13:31 20 Oct 17
Happy and friendly staff always pleased to help if they can
10:37 20 Oct 17
Lovely veterinary clinic with very efficient friendly staff
11:34 19 Oct 17
Shaun had the best examination he has ever had from a vet!! Very thorough and seemed to connect with our dog!! Normally Shaun needs a muzzle at the vets but his first visit to clent hills in Bromsgrove he didn’t. Our boy is 15 years old and it’s the best move we have ever done moving from our previous vets. Thank you for such care and compassion. From the minute we walked into the surgery to getting back in the car with Shaun we were not disappointed at all.
18:14 16 Oct 17
We have used these vets for over 20 years for a wide range of pets and without fail we have had a kind and caring service. I cannot recommend them highly enough.
19:26 06 Oct 17
Lovely staff, always remember my pet and greet her warmly.
19:00 02 Oct 17
Lovey vets, wouldn’t go anywhere else. My anxious dog is always at ease here and loves the fuss he gets.
10:37 22 Sep 17
I started to go here in July this year as I was not totally happy with my current vets. I was more than happy with the treatment my dog was given, they seem to really care. Sadly a couple of months later I had to make the awful decision to have my dog put to sleep. This as any pet lover will know was heart-breaking but the staff were wonderful, so kind and considerate. Today, a month after I have received a card in the post with some forget me nots seeds for me to plant. Such a lovely thought and totally unexpected.
I cannot rate these vets highly enough and only wish I had taken my dog here years ago. When the time comes for me to start thinking about having another dog I will not hesitate in choosing this as our vets.
Excellent, efficient and caring vet. The way a modern vets should be ran.
08:59 14 Sep 17
Will the super vet and his staff are just simply awesome. So glad we were recommended to you by our fab friends. Keep doing the brilliant job you are doing, you're making such a difference to animals and their owners' lives. Thank you �
We have had cause to bring our now 14 month cocker spaniel puppy into Clent twice after eating socks ... and at least an interim visit with my parents. He has a penchant for socks but each time clent have been amazing, caring and informative. The vets (Barbara and Liz) have both reassured our 12 years old son and explained everything to him. Couldn't ask for a better vets - thank you �
First time visiting this vets practice.Clent Hills RuberyI felt Will the vet was knowledgeable and dexterous with the rabbits.I felt comfortable and at ease with his handling and examination.I'm sure Will is going to have my rabbits health a priority over the coming years.Sue Best
20:45 18 Aug 17
We have sadly lost two old friends in the last 10 months. Heartbroken doesn't even come near it. But Alun, when we lost Barney and then Barbara when we lost Blue yesterday, were both so kind, gentle and respectful to our dogs and showed us such compassion that they are without doubt, our number one vets.
Can't praise the staff enough. Reception team are always sympathetic and helpful and Barbara is an absolute star when it comes to hamsters, she has looked after so many of ours, right down to 2 of them being castrated when poorly. She has always been wonderful and we wouldn't go anywhere else now xx
Excellent service. Great staff. Reception make you feel very welcome. Saw two different vets over two days both very informative without being stuffy. Large waiting area but also sufficient area outside to wait if you want to. Parking at rear.
07:58 25 Jun 17
A very good all round service would recommend.
14:09 17 Jun 17
Parents brought in 17 year age dog very supportive of their feelings and nurses gave that bit extra x
An absolutely outstanding vets who go the extra mile for their clients and pets. Thanks to Will and the team for superb care of our 2 new puppies, especially during a recent crisis with one of them. We couldn't have hoped for better care and service.
18:34 12 Jun 17
Clent Hills Vets came to my rescue last night when my own vets let me down. Hayley and the nurse came to my house and showed great compassion at a very terrible and traumatic time for my family. Our very sincere thanks and appreciation to you all.
Yesterday Merryn was spayed and we can't thank Will and the team at Rubery enough for taking such excellent care of her. We were especially anxious after losing a young dog last year and they really helped us as well as her. I know we aren't alone as family members have also had really positive experiences with the other surgeries in the group. Just a couple of hours after getting home she was enjoying the evening sun and then settling to sleep with her pal - Orla - even if separated for the night by a gate!!
12:53 23 May 17
We have been clients for a number of years and have always been treated with professionalism and compassion. Last weekend we had to make the horrible desicion to let our 14 year old greyhound go. As all animal lovers know it is a very hard thing to do. Barbara was wonderful and we thank her and the reception staff for being so understanding. We wouldn't go anywhere else.
I have recently registered my adorable rescue Staffy from Ravens Rescue UK at this vets. Having visited the Hagley branch and more recently the new Rubery Practice, I can say that I am tremendously impressed. Rod Stroud at Hagley has been brilliant with my dog and Will at Rubery is amazing with him. Very professional and I wouldn't go anywhere else. Highly recommended.
21:01 15 May 17
Can't thank you enough for the service and genuine sympathy and care you provided with helping us put our baby Buddy to sleep. Your fantastic vet came to our house and gave him a very peaceful ending in our arms. Had horrible experience with our current vet and I'm blown away with the sincere care and support we've received from yourselves. We will be registering our 4 fur babies with you from now on, thank you again for caring for our baby Buddy, and being so lovely. �
Have been so impressed by the care my 2 boxers have received in the short time we've been registered here. Will (the vet) is so compassionate and genuinely cares for your pets needs. He ensures you understand everything completely and ensures your animals needs are met. Coupled with super friendly helpful reception staff I would highly recommend the practice ��
I had to say goodbye to my gorgeous Tess on Sunday but I want to say thank you to everyone at Clent Hills Vets. To Rod and his wonderful team at Hagley for their care and support during a difficult few months, then Hayley and the lovely ladies at Bromsgrove for your kindness at the end, you are all amazing people, thank you x
I had to say goodbye to my gorgeous Tess on Sunday but I want to say thank you to everyone at Clent Hills Vets. To Rod and his wonderful team at Hagley for their care and support during a difficult few months, then Hayley and the lovely ladies at Bromsgrove for your kindness at the end, you are all amazing people, thank you x
Very friendly, caring and helpful staff. Took time to fully explain all intended procedures. Did excellent work dematting cat's coat and also treated unknown skin condition during same visit to lessen stress on cat.
I used the online booking system and was offered a choice of appointments on the same day. The system was easy to use. All the staff were friendly and welcoming and very gentle with my cat who is very timid. The practice was warm and very clean. It didn't smell like a clinical area. I would strongly recommend the Rubery practice to anyone looking for a vet.
08:31 14 Apr 17
Such an amazing and friendly clinic that are so gentle with animals my granddaughter needed her Guinea pigs nails clipped and one groomed and they couldn't have been more helpful highly recommended and a special thank you to Veronica the nurse so friendly
Wonderful friendly staff i was greeted and treated so lovely there my cat lightning was so at ease with lovely vet Will and such a friendly vet too he listened to what i had to say about my cat my cat was so comfortable and at ease the whole time she was being examined such wonderful vets cant fault them !!!!! thankyou ! Highly recommend Rubery vets put my mind at rest my pets will be well looked after there . Thumbs up from me .
I could not possibly praise the Clent Hills teams Enough. My Little George received *****+ V.I.P treatment. It's a long story but we ended up visiting ALL three practices for assessments, surgery and post-op check ups. EVERY member of staff could not have been nicer, more helpful or more knowledgeable. From Doctors, nurses, receptionist and the call centre team. They all went above and beyond to make sure George was happy and healthy, treating her like she was their own cat. Personal touches from the night nurses texts saying "George has had TLC and is happy" and post op care sheets with her name on rather then "the cat" or "your animal". This leads me to believe the recruitment process to be a member of The Clent Hills team, is more strict and extensive then it is to join the Army. The entire team; Vets and Management went above and beyond to make Georges incredibly expensive lesson on how to not cross the road as affordable as possible for us because any alternative, was not an option. DO NOT TAKE YOUR FLUFFBALL ANYWHERE ELSE.Thank you Clent Hills
12:36 08 Mar 17
Cannot fault anyone or anything. Took my lovely pooch Alfie to these today( first time) professional, confident and happy staff. Ladies on reception welcomed us with lovely smiles. Won't be going anywhere else. Thank you all for everything from myself and Alfie ( even if he is a little groggy and feeling sorry for himself) Xxx
Well where do i start! This time 2 weeks ago we were prepared to say goodnight to our very special Boy Buddy who was extremely poorly but with the love and dedication of Alan Barbara and girls he is almost back to his old self. I can not thank the team enough, it is their compassion that stands out, the girls on reception all make a fuse of him the nurses pop out to see him whilst waiting for Alan or Barbara. They are without a doubt Alan and his Angels :) xxx
We consistently receive excellent care and advice for our miniature schnauzer from very caring and skilled staff
17:41 06 Jan 17
Everyone here is absolutely lovely, vets, assistants and receptionists, all of them so so lovely, compassionate, caring, helpful and thoughtful. Have been using them for about ten years, they know us and our furkids (old and young) so well, wouldn't go anywhere else with my fur babies. First class care, for you. . . And your fur baby. <3
An amazing team of caring, thorough, dedicated specialists. Thanks to Will & Tracey our little girl Tillie is on the mend after a rather traumatic abdominal op on Boxing night/early hours. Alongside the rest of the team they have put her on the right track to recovery... we can't thank them enough.
Thank you once again for the excellent care you have given to Willow during and after her TPLO surgery, as always from reception staff, nurses and vets you all show such a genuine care for the animals that are with you and patience with me and my phone calls and questions. Can't thank you enough :)
Excellent, professional veterinary practice, can't recommend highly enough. Rod Stroud and his team have looked after my various zoo for nearly 20 years and I would not go anywhere else for vet advice, they always get me in however last minute it is and listen to what I have to say as they know I understand my animals. Faboooolus team and reception staff are all lovely friendly and welcoming.
17:36 14 Dec 16
Saved my little dog's life. There is not enough thanks that can be given to Jo the vet, the surgeon who operated and to all the nurses who cared for Lily overnight after suffering with a Pyometra. You are all stars! ���
Brilliant vets. Rod and his team are so friendly. I recently adopted a nervous staffy and the team at Clent Hills have been superb with him. I would not go anywhere else.
12:26 21 Nov 16
Rod, Barbara and your amazing team! There are not enough words to express our eternal gratitude to you all for saving Bella's life. It is not just your profession, you all care and show true love to the animals within your care. You've never got exasperated with our questions or worries and been behind us every step of Bella's journey. To say she has made a miraculous recovery is an understatement and that's something I never thought we would be able to say. Thankyou you all so very much, lots of love to you all xxxxx
Thank you to all of the staff at Hagley for their compassion, care and professionalism. Podge has been given the best chance of living longer due to the treatment he has received. We cannot thank you enough for helping us have our furry boy with us still. A special mention to Rod who is amazing. I would recommend this practice to anyone who wants the best for their pet. Xxx
The best vets I have been to by far...They looked after our dog harvey right up to the end and us too...We now take our puppy archie there as we know he will be treated with the same professional manner wonderful people
I first took my puppy storm here 8 years ago, the staff and vets make you feel individual and that your pet and you are special, their expertise is second to none,Rod the head vet is amazing, unfortunately around the age of five he diagnosed my German Shepherd as having pannus an immune system disease,that effects her eyes I was mortified, the sole care and attention he has given her is exemplary, Clent. Hills Vets ticks all the boxes, No.1 all the way, I highly recommend Clent hills vets, Hagley to anyone who love their pets the way we love ours,more than just a vets that's Clent hills all the way.
Koby my chocolate lab had a small op on friday and was given lots of love from his favourite nurse emma. I walked in to get him and was told that the pair were inseperable !! Hes making a great recovery and sents lots of licks to his favourite nurse emma
I would like to say a big thank you. For looking after our cat Jess today. As we had the bad news today to put him to sleep. The staff was fantastic with us. And let us have time with Jess before and after. And a vet came upto me and said sorry who had seen Jess before. I felt that was lovely of her to do. As it was on a personal level to do. I highly recommend clent hills. And feel very lucky for them to look after my 3 boxers too Emma saunders
Our weimaraner harvey had been going here for some years after being recommend by a friend as we wasn't happy with the vet he was seeing they gave us a diagnosis in seconds after having two operations on his stomach at the previous vets we were told to give him a chunk of mature cheddar and he was fine in minutes can't thank them enough for that...as he got older he had tumours removed we nearly lost him last year but these wonderful people gave us another year with our precious boy sadly he went to sleep four weeks ago aged 13 and they were brilliant with harvey and us thank you all so much from the reception staff kennel staff and vets for being so kind
Thank you all so much for looking after Ollie today for his op and to the staff that helped me this morning when the little devil escaped from his basket he's now back to his normal naughty loud self (thank goodness ) you all do a fab job
I cannot recommend Clent hills enough and will sing their praises to anyone who will listen..... The staff today brought my luna back from the brink of death..... I genuinely thought she was dead not moving or breathing no heart beat.... I turn up in a right state and I'm taken straight through to one of the most dedicated vets I have ever known... luna was worked on for twenty minutes tirelessly Barbara and the nurse refused to give up on my girl and I will be forever greatful to you and your amazing team for bringing my girl back to me.... x x
A great big "Thank You" to everyone at Clent Hills who has taken care of Sebastien over the past 5 days! It's been a really upsetting time but he seems totally unfazed by the whole experience! Hopefully he won't be eating any more Night Nurse capsules....
Have been at Clent Hills vets for many many years in the past and recently again with our other dog. Can't say enough good things about the staff and vets there as they are friendly and very professional. I would not go anywhere else.
I recently registered my cat Custard here and booked her in to be spayed and microchipped. I'm glad I chose this practice, everyone is so nice and caring and communicated every step of the way - even asking me whether I wanted them to operate through her side or tummy (apparently on this breed some owners don't want a scar on the side). I was pleasantly surprised to receive a follow up call today to check how Custard was
Wow, first class, helpful and understanding and thoughtful, treat you as a person and made my Bert feel like he is the only one, I carnt thank these guys enough, will move my horses over to them aswell, Rod is amazing and approachable and did a fantastic op on my little dog.. We owe a lot big thank you.
Can't thank these guys enough for the fab work today. Without their caring professional approach I could have been saying goodbye to my beautiful horse Percy. Both Claire and James stayed calm whilst I was a blubbering wreck and managed a difficult situation perfectly. Both myself and Percy will forever be in their debt xxx
Clent hills vets are very caring and friendly. They looked after our recently deceased border collie Shan with compassion and dignity till the end. They are now looking after our new addition Jessica-Shan in the very same way :-)