5 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday (Emergencies Only) 9:30am - 12:00noon
12 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 11:30am
0121 516 0301
165 New Road
Mon - Fri 8:30am - 6:30pm
Saturday 12:00noon - 2:30pm
- Fitness & Rehab
Unit 2, Rear of 24-26 Worcester Road Bromsgrove B61 7AE
Visits By Appointment Only. Call or contact us online
Mon, Wed & Fri 12noon - 7:00pm
Tues, Thurs & Sat 9:00am - 3:30pm
Appointments & Advice 01527 889810
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All feedback is welcome. Just fill in the form below.
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Laura Buckey, Vet & Acupuncturist
Clent Hills’ Vet Laura Buckey is a trained veterinary acupuncturist, recognised by ABVA – Association of British Veterinary Acupuncturists. Having experienced the benefits of acupuncture herself, she underwent an intense training course in October 2017 to understand how this progressive type of treatment can help animals and how and when it should be used.
Acupuncture can be used alongside your pet’s current treatment plan for their condition. The ideal outcome is for their symptoms to improve even further and in some cases, their reliance on medication be decreased. Read more about Laura Buckey
Frequently Asked Questions
How does veterinary acupuncture work?
Present-day acupuncture has evolved from the ancient art of placing needles in specific parts of the patient’s body to improve a variety of conditions. It works across many major body systems. Each needle stimulates cells and increases circulation, releasing neurotransmitters and neurohormones, some of which are endorphins – the body’s natural pain-killing hormones. Acupuncture blocks pain signals to the brain and locally. It also relieves muscle spasms, stimulates nerves, stimulates the body’s defence systems and relaxes the patient.
What can acupuncture be used for?
It can be used as a complementary therapy if your pet is undergoing treatment for:
- Musculoskeletal problems such as hip dysplasia, arthritis or spinal disease
- Skin problems
- Bowel problems
- Nervous disorders such as traumatic nerve injury and some types of paralysis
- Respiratory problems such as feline asthma
- Some behavioural disorders.
Acupuncture is also known to increase resistance to some diseases and can help to speed up recovery rates post-surgery. Arthritis is the most common type of chronic pain in older pets and can affect the legs, back and joints. Acupuncture can be a great support for chronic pain management and long-term conditions.
Which pets can receive acupuncture?
Veterinary acupuncture can be carried out on most dogs, cats and rabbits without any distress of discomfort.
Will acupuncture hurt my pet?
Acupuncture should not cause your pet pain as it blocks pain signals to the brain and locally. Occasionally there can be a brief moment of sensitivity as the needle penetrates the skin if the area itself is sensitive. Once the needles are in place, your pet should start to feel relaxed and may even fall asleep during treatment.
How much acupuncture will my pet need?
Each case is different. Veterinary Acupuncturist Laura Buckey recommends 4-6 weekly treatments, however, your pet will be continually assessed to ensure acupuncture and any other treatments are beneficial to their recovery and wellbeing.
How long is a treatment session?
Treatments can vary, but a typical acupuncture session will last around 30 minutes.
What results should I expect to see?
Acupuncture as a treatment will produce different results in different pets. Each case is different and results can depend on age, lifestyle, their current treatment plan and how well they respond. In some cases, acupuncture can have an immediate effect, in others, it may take 2-3 sessions to see significant results. The more acupuncture sessions a pet has, the longer the effects can last.
How can I book my pet in for treatment?
Acupuncture should be used alongside your pet’s current treatment plan, therefore a vet referral is required. Ask your vet to refer your pet to Laura Buckey for acupuncture therapy today. For more information, fill out our enquiry form below and a member of our team will be in touch.
The team are super friendly and supportive and have been there throughout some hard times! They are super understanding! Couldn’t recommend them more! Will is the best! Just amazing and my puppy is always so happy to come here and to the rubery branch! She gets so much love and support it’s unreal ! Thank you all, making good progress x I cannot praise the staff here enough. We had to have our 18 year old cat put to sleep. Ivan is such a compassionate and professional vet. He really helped us deal with the decision. He very kindly suggested us having my boys paw prints taken as a keepsake and it’s a very special, simple thing to do. Clearly we were distressed so we were escorted out avoiding the main reception and you are able to go back to settle the bill in your own time. I have been dreading the day my cat had to go and although heartbreaking the staff were fantastic. The care all of my animals get here is first rate. Always wonderful with my dogs !
08:15 07 Jan 20
First time visit to Clent Hills Vets Rubery yesterday. The practice has a lovely family feel. Very friendly staff who were lovely with my two anxious terriers and their humans! Wonderful team who sorted my beautiful little cat out at really short notice, I really can't recommend them enough, so caring and compassionate, won't take my little girl anywhere else. A massive thank you to all staff, especially those who were working Thursday afternoon! Not only have you always taken great care of my pets but you also took great care of me whilst waiting for the ambulance to arrive. I can’t thank you enough for your kind actions, what a fantastic team you are. Clean friendly easy to get appt
14:38 04 Jan 20
Our Sprollie, Raven, was hit by a car 3 weeks ago and rushed in to Clent Hills. We were very shaken, she was in pain and shock and the staff were quick, professional and extremely compassionate. Kirsty, the nurse, was incredible with Raven and the vets who treated her were exceptional (Barbara and a man??!). She was in for 4 days and we visited every day and they texted and phoned us to keep us updated on her condition. We are so grateful for their speedy care as well as their compassion towards us as her owners. They made a horrendous situation more bearable and we felt she was in very safe hands. Thank you all for your hard work - we are so grateful. My dog Rocky is currently undergoing investigations for IBD with bloods and scans done. Awaiting a possible biopsy soon. The vet we see is Dom and he is amazing and very knowledgeable. The care my dog has received has been second to none. He even rang today with one of the blood test results and to see how my dog is doing. There is going to be a need for ongoing management for his condition until stabilised. Can not recommend them highly enough and they do not over charge. I also recommend Petplan as these vets deal direct. So you pay the excess and they do the rest. You get what you pay for! Thank you Clent Hills. Good appointment system, nice people and the monthly payment plan for the dog seems good VFM
22:33 18 Dec 19
01:09 12 Dec 19
The lady vet that i saw listened & advised on my concerns around vaccinating my mainly housebound cat.very helpful
23:40 10 Dec 19
Good vets no messing around straight to the point
13:22 09 Dec 19
Well, where to start.. On Sunday 8th December we faced the most difficult decision in our lives and that was to put our Tessy, a 15.5yr old staffy X to sleep. We came in a large number to see her through.From the bottom of our hearts we'd love to thank how amazing you guys were. I suppose it takes years to train as a vet but nothing can train you for the emotional side in dealing with your blobbering mess of clients 🤣Kristina was amazing and so was the team. Very thorough, knowledgeable, respectful, understanding and full of empathy.We use Special Friends as they are more local to us but will highly recommend you guys for your professionalism, love and care to us and our Tessy's final breath. Dream and our family are delighted with the care we get at the Rubery branch. I’m very protective with my dog as she means the world to me, and I feel at ease when she’s at the vets as they show nothing but professional and and passion for their duty of care. All the team members are so lovely and absolutely adore Dream (even if she is being a diva) Couldn’t ask for better service! Thank you !
12:11 06 Dec 19
Visited Clent Hills for our puppies 10 week vaccination, can not fault the care we received and the advice given. We are new puppy owners so had lots of questions for the team. Highly recommend the practice. Thanks to all.
18:23 05 Dec 19
I recommend client hills vets. I can't thank them enough for saving my cat because she had scratch cat fever and she only had 40% to live but she pulled through with their help and myself. Thank you again.
22:04 04 Dec 19
Amazing vets! All the team are so friendly and always do the utmost to look after our dogs. The team have also helped us through some very difficult times and are always so lovely. 10/10 every time! caring compassionate service. vets here are lovely
12:50 18 Nov 19
Staff very friendly and professional. Always welcoming and happy to help.
23:42 11 Nov 19
The Hydrotherapy Centre is excellent with knowledgeable staff and a wide range of treatments. I have taken two dogs there for many months and am very happy with the results. They are incredibly kind to the animals.
12:49 10 Nov 19
Can highly recommend Clent Hills Vets. Sadly had to say goodbye to our little boy Freddie on Monday and Stephanie was brilliant. She is so compassionate and caring, couldn't wish for a better vet. Thank you for looking after him over the years x Very friendly and attentive
17:35 08 Nov 19
Brilliant vets and the vet is amazing and really friendly much better than where we were before
10:23 01 Nov 19
Can't recommend this vets enough. As vets go they're very affordable, all staff are professional and lovely, you feel like they care about your pets just as much as you do and are great at supporting you when you're going through a tough time. I wish more vets were like this x
18:08 28 Oct 19
Really friendly staff, they are all willing to go the extra mile to help in whatever way possible Wonderful vets. Informative, friendly and approachable. Reception staff always greet you with a smile and offer you a warm drink. I've never felt so welcome. I'd never go anywhere else with my pets.
17:43 22 Oct 19
Always so helpful as I have never had a dog before
15:07 21 Oct 19
Every care and respect always shown to our pet; any treatment fully explained.
15:23 15 Oct 19
Fantastic caring staff from receptionist to nurses to vets Best ever!lovley people been with them for over 20 years.xxx
21:22 12 Oct 19
What a lovely bunch of compassionate and caring people you all are, especially thanking Will and Cass (I think her name is, I wasn't in a fit state to take anything in) on reception, for their kind and loving attention they gave to me today after the heartbreaking loss of my lovely cat Noo-Noo. 💙 Will was fantastic with my cat Winnie. Every single member of the team work hard and are approachable
14:04 26 Sep 19
13:17 20 Sep 19
The staff are absolutely excellent, really caring and all love dogs. The results have been impressive.
11:42 15 Sep 19
Nice people great service
17:29 14 Sep 19
We had to have our beloved little dog put to sleep this morning. I couldn’t have asked for better care , we were taken in and out of the back doors so we didn’t have to go through the waiting room , not just distressing for us but for other people witnessing our distress . Liz was very patient , kind and understanding and made sure we were happy with all the decisions made , she gave us the space and time needed for our goodbyes and was calm and kind . Couldn’t have made a horrible situation any easier ... thank you to all the team xx The team in rehab are so helpful They have lots of time for to you to answer any questions that you may have. Oscar is having physio including heat therapy it is very beneficial to him.
09:15 06 Sep 19
I cannot even begin to express how amazing the team at Clent Hills Bromsgrove are.My dog was very poorly last week and the care she received was amazing. Thanks to Liz( the vet) and Liz( the vet nurse) as well as the whole team my girl is now doing well. I honestly cannot recommend them enough😊
15:20 03 Sep 19
Been A member of their pet plan for over three years. Vets very frequently and explain everything in simplistic terms.
17:13 01 Sep 19
Lovely staff always a friendly smile Always the right prognosis & treatment to match.Good vets. Paul allen
12:05 24 Aug 19
15:14 23 Aug 19
lovely staff very friendly.i took my fur baby here to go over the rainbow bridge.today i received a lovely card with forget me not seeds how lovely is that..thank you Thank you to Jo and the rest of the team. One of our puppies were poorly, clent hills vets worked their magic, he now a bouncy 10 week old. Jo came to our house and vaccinated, microchipped and health checked our puppies, Jo and the vet nurse were fantastic with them. Stan lee will see you next week for his third lot of jabs ❤️ I rang clients hills on saturday in a bit of a state as a neighbours dove had jumped into our garden and attacked my shitzu. they were fantastic calming me down on the phone and telling me to bring tilly straight down. on arriving I was seen by Dominic and he was great explained everything took tilly away to be sedated and then brought her back to me in the waiting room after she had had her stitches. just wouldnt go anywhere else. all staff are fantastic. picture of tilly after will got her home on saturday We rescued our pug Poppy 3 years ago now and Liz the vet has been absolutely brilliant with her. Poppy doesn’t warm to people very much because of her past but always wags her tail at Liz. I especially want to thank her for everything she has done for her recently with the terrible eye ulcer she had. It’s all cleared up thanks to Lizs excellent care. ❤️ My Staffordshire bull terrier Lola has recently been operated on at Clent hills vets by Dominic. I cannot praise him enough, the operation was successful which of course was brilliant. He explained everything in a way that was easily understood and he actually cares which is a fantastic bonus, wouldn't take my fur baby anywhere else. also the receptionists are all lovely especially kim kept me calm at a very upsetting time. Thank you to everyone xxxxxxxxx First class service and great company in fact wonderful company
Gazza G Garmin
16:05 04 Aug 19
21:04 03 Aug 19
A* care from vet Alan and Veterinary nurse Emma today microchipping and vaccinating my litter of whippets. They are both professional and knowledgeable and so friendly and reassuring I would highly recommend them. Thank you Best Vets we’ve ever used. They are brilliant vets and they really listen to you when you have genuine concerns. Above all they show they really care for the our dogs and want to do the very best for them. Dedicated team with excellent facilities
17:12 16 Jul 19
21:36 15 Jul 19
Best vets ever, I've had a few pets over many years & Clent hills have been by their side every step of their life
10:36 14 Jul 19
Very good and caring about your pet's health and if you are ok, unfortunately Marley didn't make it. But the vet practice was very sympathetic and even gave me a refund for the tablets I had brought the day before. Well recommend VIP pet plan is so good and all the members of the team are couldn’t do more for me or my furry best friends.
18:34 09 Jul 19
Cannot thank this team enough! Jessie LOVES her swimming and grows with confidence every time she’s in the water! Although we all get soaked at times there’s always a belly full of laughter. So glad I started her swimming. ❤️ always a friendly welcome for the owners and their pets. The vets are experienced and handle the animals well, even very lively retrievers. Having kept dogs and livestock for 30 years I would recommend Clent Hills to anyone, who wants a professional service.
19:34 02 Jul 19
Great care always happy to see chester
17:10 30 Jun 19
Very very competent & friendly staff
08:23 26 Jun 19
suzie, the amazing swimming cat, had her hydro therapy here. Treadmill then swimming! now climbing trees and getting on the top bunk!!! Love this place. So caring;
21:52 14 Jun 19
14:53 12 Jun 19
13:32 12 Jun 19
07:42 08 Jun 19
Outstanding people care it's not just a job to them
13:28 07 Jun 19
Absolutely fantastic vets staff are so welcoming and the service you get his second to none definitely recommend this place
05:21 07 Jun 19
Brilliant caring and very very proffessional
07:49 22 May 19
This vets is just hands down the best I’ve been to. Most amazing receptionists who are SO willing to spend the time to help you get where or what you need, the vets and nurses are caring and friendly. Moved over from Townsend and the quality difference is amazing. Recently had our 20 year old Yorkie our the sleep at home and the vet and nurse who came round were so lovely and so patient at such the hard time! Highly highly recommend!
06:45 20 May 19
Staff are excellent, gave me instant appointment and we're so good with my dog. I would never go to anyone else. 5 stars from me.
09:34 18 May 19
Always feel that everything has been done that's possible and in the best interest for my dog at this practice.
09:43 16 May 19
Luckily my dogs have not needed rehab treatment as yet , however 3 of them have had for fun swimmies . Can’t praise the girls enough for their dedication love and sense of fun with the dogs . They enjoy their work and it shows . fantastic vets staff are great wouldn't take my cats anywhere else always friendly and caring Vets are never cheap, but they have helped look after our dogs on this occasion and several previous occasions when they have been seriously ill.
22:20 10 May 19
Always fantastic service and friendly advice, huge thanks to Rod with he's help with Cooper and his breathing issue.
07:11 09 May 19
A very caring practice with special skills with Greyhounds. Highly recommended.
18:12 02 May 19
Excellent! Will the vet is very in depth, professional, clearly knows his stuff and makes me feel confident that my cat is being well treated / looked after with her current problem . Explains everything and the reasons why, very happy so far! Maizie is now home from her appointment an sitting in a plant pot happy as Larry :) Friendly reception staff also! Took my mini schnauzer as a emergency on a Sunday as he was constantly vomiting. The vet checked him thoroughly for any sign of poison and gave him a couple of jabs to stop the sickness and esse his stomach cramps. The records were emailed to my own vets who got in touch at 9am the following day for a follow up. My dog is much better now many thanks to all involved
14:47 30 Apr 19
The best vets ever been to. They are kind and friendly to customers and pets alike. The practice is always clean, even with the extension work that is underway. Really couldn't be happier with the service I have always received over the last 5 years of using them.
15:56 27 Apr 19
Fantastic, friendly and helpful staff. Nothing seems too small a thing. You are able to ask questions and get professional, prompt and helpful replies. Treatment of pets is outstanding and would highly recommend this practice
10:50 25 Apr 19
Banksy our puppy had his first visit to Clent Hills today and we had a wonderful experience with Inés who was very caring and gave us lots of great advice! We shall recommend to everyone. Thank you 😊 Honest vets , friendly staff plus greyhound specialist Jo T has provided the most wonderful care to our dog Florence with her ongoing health issues over the last few years. He has the most amazing ability to relate to dogs and relax the most anxious who come into his care.When the time came for Flo to need to be put to sleep, he spent time discussing the rationale for the decision with our children and involved them in the process right up to the end! Sarah and Jo came to our home and Flo went to sleep in my daughters arms, being stroked by my son! As beautiful as it could have been. We cannot thank them enough! Nicky and the other staff have been amazing on our sad journey! Thank you! Being a client of Clent Hills vets feels more like being part of a family! Why would you not want that for your pets?💕 Lovely staff very polite and helpful greeted with a free hot drink. The dog felt a ease unlike any other vet.
14:11 13 Apr 19
Lovely, caring, friendly, professional place with lovely staff who you can see have such care and compassion for the animals they look after. Always offer great advice and always flexible if extra appointments are needed. Very knowledgeable and a great centre with lots of treatment options. Wouldn’t take my dog anywhere else! all so caring Will is so patient very nice I have always used Clent Hills Vets for my dogs and wouldn’t go anywhere else . The level of love , care , attention and professionalism is second to none both to animals and to us. Today for the first time took our 8 yr old sprocker Jimmy to their new hydrotherapy centre for a confidence building and fun swim. The staff there were every bit as professional and friendly . Great customer awareness from both teams . Thank you . Malc and Irene Berwick . Great service,kept us informed and amazing operating skills from Stephanie on our little Owl,Scratchy . we had to say goodbye to my baby boy Jayjay tonight, our hearts are broken but couldn't of wished for a more beautiful, peaceful send off thank you Stephanie Greenwood and Ines for all you did for my boy. Loads of love The Murray family x my dog amber has had 4 big opperations at clent hills, all have been done proffessional with care and expertise, she always is still happy to go to her appoinment even after being left 4 times. thankyou clent hills I have been using this surgery for decades and have always been impressed with the treatment received from the vets and the rest of the staff team. Over the years the team have treated many of my rescue animals with care and I feel confident to take my animals there. I would recommend Clent Hills vets to others and if you have smaller animals as in rodents I'd recommend Stephanie Greenwood for being very experienced in small animal care and treatment.
19:56 25 Mar 19
100% highly recommend the vets and there wonderful staff.THANK YOU...Rod and your team .We had 11 puppies delivered yesterday. Mum and fur babies doing well.massive thank you xx I found this to be an outstanding vets practice. Will and the whole team offered an excellent service. Will gave us loads of advice and reassurance, not just a prescription.
08:14 16 Mar 19
Probably one of the greatest veterinary centres I've ever experienced.Great personal service. Will and the team really care as much for your pets as you do
17:30 15 Mar 19
Very understanding ,kind and wonderfull vets ,nurses and receptionists would recommend them whole heartedly.
13:58 15 Mar 19
Over the past few months we have been taking our rabbit Ted to Clent hills vets for treatment to which all the members of staff worked tirelessly to help him and after many months we sadly lost the battle and had to have him put to sleep, I would like to thank each and every member of staff for your hard work, you were fantastic!
17:34 05 Mar 19
Excellent, reasonably priced vet in the centre of Bromsgrove. Free car park. Nice staff. Modern facilities. Happy to take my dogs there for care
19:27 22 Feb 19
Woody was diagnosed with elbow dysplasia at just 8 months old and underwent surgery to remove bone fragments from his elbow, we are in the process of building up his muscles (vets orders) and part of his recovery has been our weekly hydrotherapy sessions.I have real admiration and appreciation to you guys for everything you have done and are continuing to do to help Woody lead a normal, healthy life.We all love coming to see you each week and Woody absolutely ADORES Harriet! 😍Thank you, thank you, thank you - you're the best!!! Fantastic. Even phoned home to check dog doing ok after operation
08:24 16 Feb 19
Really friendly staff definitely recommend taking your pets here
18:55 05 Feb 19
Great staff and well set up.
15:38 26 Jan 19
Very professional. I feel my dogs are in good hands at this practice.
18:41 23 Jan 19
It was the day every pet owner dreads, they were professional and sensitive, Will was very compassionate, thank you
22:51 22 Jan 19
Very professional & a loving care of animals. Our 20 yr old cat was completely unphased & unstressed by his visit today. Can thoroughly recommend this practice for anyone that cares about their animal's health. Lovely staff. Young Pup visiting the vets for inoculations, Puppy Party and check ups.Lovely practice with knowledgeable Vets, Team behind reception and Practice Nurses.
15:43 18 Jan 19
Clent Hills Vets are brilliant they understand that our pets are family to us I take my puppy and cat and both are greeted by name and put at ease my puppy loves the fuss she gets from the staff and enjoys her visits even for her boosters I recently moved out of the area but will still be going to this vet practice very happy with everything and well worth the extra time and distance to get there well done to all the staff xx
19:24 08 Jan 19
Wouldn't take my pets anywhere else. Warm, friendly, compassionate and competitively priced. Looked after my poorly cat 🙀 brilliant 🙀
16:23 04 Jan 19
19:55 30 Dec 18
Halfway through a very slow and costly diagnosis from another Vet, I decided to obtain a second opinion and I'm so glad I did. This Veterinary Practice is in a different league and without hefty priced options. Empathy and genuine care for my beloved pet here, not beating targets and making money. Of course, this is a business, but a business that puts care before revenue. A simple course of tablets seems to have done the trick.
20:06 29 Dec 18
What a amazing bunch of people! So informative and welcoming. My boy loves his sessions and has really helped him back into 4 paws after his major operation. I was so worried about his progress, but any worries I have the staff go out their way for my fur baby. Like a member of the family. Thank you all so so much and I’m so glad I found you. Will be bringing my other 2 along for a play swim.
19:12 21 Dec 18
Dont know many vets but JT who works there is amazing with my dog
17:33 20 Dec 18
Excellent staff very caring and professional,very relaxed atmosphere
15:29 16 Dec 18
Can be expensive but very good, you get what you pay for
23:58 15 Dec 18
Lovely friendly staff. Vets seem to know their stuff. Great friendly customer service . Great vets really helpful . Cheerful happy environment . Definitely recommend them .
12:30 14 Dec 18
Been with these vets for 15 years. Wouldn’t go anywhere else and would highly recommend 👍 Caring practice. Expensive like all vets
04:39 07 Dec 18
staff are excellent highly recommend clent hills vets for your pets
12:17 22 Nov 18
Staff always pleasant and helpful , right from reception to vet.Advice given clear and understandable. Our dog was played with by the vet which put her at ease also.Great team
18:55 13 Nov 18
Love this vets take my lara there and Lara isn’t always good with vets, but the staff and JT are always amazing and very caring . Will is Brilliant! When we moved to the Birmingham area, my husband and I researched the vets in the area. We’d had an excellent vet back in London, so the bar was high. After reading loads of reviews we decided to try Will Trewarman Of Clent Hills Vets.Spike, our opinionated miniature schnauzer, took to Will pretty much straight away - Spike’s a great judge of character. Spike’s been to see Will several times now. Will is kind and gentle with Spike, very reassuring, and an excellent communicator. He’s really supportive, offers lots of relevant information and sound advice. Will takes his job very seriously - he’s a superb vet, and we’re extremely happy we found him. Can’t recommend him highly enough. Patricia and Ian.
15:34 07 Nov 18
Caring staff, friendly vets and resonable charges. Nellie our Bernese mountain dog is 10 weeks post op of her 2nd cruciate surgery this year. She had laser therapy 4 days after op and is now having her treadmill sessions again! She loves coming to the centre and particularly loves Harriet!! (And the fish!) All the team there are fab and work wonders. She is fully weight bearing on both legs already and is building muscle. Well worth it! Thank you girls x Professional and friendly on every level . Would highly recommend this vets.
14:27 24 Oct 18
most amazing vet J T sorted my beautiful 😻 sid after being bitten. kept me informed. thanks In 25 years of dog ownership this is THE BEST veterinary practice I have ever encountered. When my little dog was 5 months old he swallowed some plastic. My usual vet said not to worry and that he would pass it naturally. I was unconvinced and called Clent Hills. I went straight there and they operated immediately. You guys saved his life. Since that day, seven years ago, I will not use another practice. I now live 100 miles away but still remain loyal to Clent Hills. I called up today and had a lovely chat with one of the receptionists, Victoria, about getting my other dog's nails trimmed. I could hear the surgery was super busy but she was so sweet and patient. It was like talking to a concerned friend; she took the time to explain all the options for an anxious dog like mine.I would never ever go elsewhere, everyone at this practice is just outstanding. Great vets who really care
09:10 16 Oct 18
Really nice and friendly they looked after me and my pets . I will be telling my friends about clent hills vet . Brill .. thanks WIL &DAN 😊
06:33 15 Oct 18
Lovely practice and lovely staff! They really care for your pet and make you and your pet feel comfortable whilst your there. Wouldn’t go anywhere else!
11:48 13 Oct 18
Brilliant vets. We had our little Staffie cross Ollie put to sleep here this Wednesday just gone. Although the experience for us was heartbreaking the staff and especially the veterinary surgeon who carried out the procedure were brilliant. I can't remember his name but was is a southern European either Spanish or Italian guy? He was so compassionate and lovely to deal with. At no point was our little boy stressed or upset. Even the room it was carried out in wasn't clinical in the slightest almost like a living room, With a comfy rug on the floor where he was put to sleep. Thank you Clent hills vets for a sad but truly professional experience especially from the vet guy who in assume was either was Spanish, Italian or Portuguese? Can you say a big thank you to him from Ollie owners who made a heartbreaking time so much less distressing for me my wife and especially our beloved little Hero Ollie! I have know this practice since it was overtons when I worked there when I was 16 vets always did their up most, loved thier honesty and professional way of working. Staff friendly, knowledgable and helpful
18:34 09 Oct 18
Lovely and friendly vets. Make your animal feel so comfortable
07:51 06 Oct 18
Great practice, the vets are professional and pleasant, going out of their way to be helpful too. My cat’s quite chilled there!
07:30 05 Oct 18
My cat Fraggle came to Clent Hills Vets Bromsgrove as an emergency appointment with a broken leg. She was kept in for 6 nights and needed orthopaedic surgery to heal it. This was in June and she has been given the all clear today. All the staff have been brilliant and shown true compassion for her. Thank you to everyone involved in her recovery, especially Barbara who performed the operation. Had an emergency with my dog on a Sunday. They sorted him and didn't charge the earth.
13:20 28 Sep 18
My vets of choice for over 30 years. Kind, understanding and compassionate. Wouldn't trust anyone else with my cat family
07:40 26 Sep 18
Excellent practice, friendly, caring professional staff.
17:49 21 Sep 18
08:41 21 Sep 18
I do not have the words or the eloquence to express how deep the care and the love of animals everyone at Clent Hills has,; what they do is beyond words .... We have brought our 2 cats here and they have been lovely to them! Would recommend!
14:13 17 Aug 18
Rod and his team were brilliant with Lenny our French Bulldog who needed to have some work done on his nose and throat (oh and his gentlemans vegetables) We came all the way from Nuneaton because they were recommended. Thank you all.
08:46 11 Aug 18
Love Clent Hills Vets at Rubery.Will is always very caring & considerate with our dog, and we trust him, and know he has his best welfare at the heart of any treatment he gives him. Definately recommend, if you want the best for your best furry friend!! 😁.
18:47 10 Aug 18
Shadow was referred by vet due to a leg injury, she was a bit worried to start with when the water started to come in the treadmill but every care was taken to reassure her and with a supply of treats shadow soon gained in confidence, looking forward to next session😀🐕🐾💜5 stars Mine and my puppy's first visit to the vet, and they were fantastic! Really friendly reception, amazing vet, that didn't rush, and gave me more advice than I would have even thought to ask.I have never written a review on anything before, that's how impressed I am.
10:14 06 Aug 18
04:50 05 Aug 18
Fantastic staff extra thank you to Will.from buster.
12:40 27 Jul 18
Excellent practice, Bayley had a minor op.after care and follow up very good.
09:53 25 Jul 18
10/10! Phoned up at 5pm and my dog was booked in for an appointment, seen to and was paying for her eyedrops and leaving by 5:30pm. All the staff was very helpful and professional!
16:44 24 Jul 18
My cat Zorro almost died several times, the vets here managed to save him. The care that the vets provided is outstanding, I didn't think anyone could care more about our cat than we do!! They tried absolutely everything!! I want to mention Barbra, Laura and Allun, for not giving up on our boy, and for working extremely long hours throughout the day and night to care for him and all the other animals. We were allowed in any time to see him, and they always made time for us even though they must of been so busy with appointments. It's nice to know we have a good vets that we can rely on to look after our pets in the future � Wonderful emergency service - compassionate vet thank you for making our last moments with our cat so lovely Excellent vet. The whiwh team go above and beyond to help and support you and your pet. Would highly recommend. Great caring people. Excellent service. It's just like any other vets. Expensive but awesome if you can afford it.
10:40 14 Jul 18
Changed from my local vet in Redditch to my not so local Bromsgrove vets due to recommendations from friends. The vets are amazing, very attentive and never rushed.
15:15 10 Jul 18
20:23 09 Jul 18
Fantastic staff from reception to vets,very friendly, cheery and helpful.
13:37 07 Jul 18
Thanks for the brilliant service and care from all staff again today, making Pippa and Lotties treatment as stress free as possible ��
15:01 06 Jul 18
Great operation on my Ridgeback by JT and the nurses. All observed by Freyah my daughter who was on work experience. Thanks Guys, Aro is doing great and thanks to Sarah also :) We took our haemophiliac dog baggins for physio with Emily ABSOLUTELY BRILLIANT. They go the extra mile no hesitation to recommend the gang here. Always looking for the best ways to help your pet and ensure they are safe and happy can’t recommend enough a massive thank you especially to Emily cx Took a budgie to have beak trimmed. As usual friendly and courteous treatment.
09:30 27 Jun 18
Cant thank the girls enough for helping my 1 year old little boy he got diagnosed with elbow dysplasia at the age of 10 months and is now a completely different dog he actually enjoys walking these girls are miracle workers and do an amazing job Excellent service from all the staff.Have used the same vets for many years and have been very satisfied.
10:33 18 Jun 18
Had a major emergency with my pug over the bank holiday weekend visiting family. Were from bristol and they were there ready waiting for us after an emergency call, got her sorted and calmed me down. Lovely place and lovely people, highly recommend.
13:11 15 Jun 18
Superb vets attended an of hours emergency when my regular vets wanted us to go to Smethwick at 3am with a very distressed poorly dog Thanks to Alan and Jo for taking good care of Maisie we we definitely be staying with Clent Hills in the future Fantastic team of dedicated professionals Excellent customer care, pets are always treated with the utmost professionalism. Concerns are listened too and all outcomes explain in full
20:53 05 Jun 18
Thanks to all the staff for nursing our Rosie back to health after being poorly on Sunday... particular to Alun the vet who admitted and started the treatment so quickly totally superb service from everyone xx
13:49 05 Jun 18
Got an appointment the same morning and excellent service and treatment, very thorough, gentle and caring.
18:50 30 May 18
These ladies wow!! Emily started treating my 13yr retired agility collie cross last October for Osteoarthritis in her hips and Lumbosacral Disease. Through regular laser and massage sessions we have our naughty funny girl back, getting up to all sorts of mischief. Emily and Harriet also fitness swim/treadmill my young WSD who is just starting his agility career. They are both so patient, kind and considerate. You guys are just the best, thank you We've been under the care of the AMAZING team at Clent Hills (Rubery) for just over a year now, ever since we brought our big Rommie rescue pup "Maggie" to her forever home. Every single team member has been sensational with us! So friendly, approachable, patient, understanding, caring... it is difficult not to overdo the superlatives! Appointments are available when needed and are kept to, delays (e.g caused by emergency cases) are informed politely, you never feel rushed or on a conveyor belt. Value for money is strong and you don't feel as if there is a culture of unnecessary drug or treatment "selling" (which has felt to be the case at other vets for other pets in the past). These guys genuinely seem to have the animal's best interests at heart above all else and that is very confidence inspiring. Maggie loves visiting and always draws plenty of attention from the team, which she adores! A special mention to our vet, Will as well... He is brilliant! He gets down on the floor with our big lump and dishes out the fuss as he checks her over at her level, never making it feel formal or scary for her. He is a great listener, and is brilliant at giving advice - without any "hard sell" or ever making you feel forced into something you aren't sure of. He just "gets" how to deal with people as well as their pets, and it makes for a great overall experience. We feel very lucky to have found this team of amazing people to look after Maggie (and us) for hopefully many happy and healthy years to come. We can't recommend them enough... Excellent vets, very caring. Competitive rates.
13:23 29 May 18
Great people and helpful staff.
12:44 26 May 18
I can't fault the customer care and the knowledge of the vets. Just a couple of points that have reduced my feedback:1. Having never taken our 4 year old dog to the vets, other than the usual jabs etc, it was quite a shock to be charged £193.36 for a 10 minute consultation and a diagnosis of 'an allergy'. (£133 of this was for 3 weeks worth of tablets). The vet had given me absolutely no idea of costs involved during the consultation, so when paying at reception my face must have looked a picture. Luckilly it was payday and I had that sort of money. Had it been last week it would have been a very different story. I can claim just under £100 back through insurance, which has softened the blow ( slightly).2. Although it's nice for customers to handle items they wish to purchase, I think it would be a much better idea to have your treats etc behind the reception. It's a sensory overload for any dog entering a reception full of animals without the addition of treats surrounding them. Brilliant vets very helpful and saw my dog at very short notice when other vets would not see him, the vet we saw was brilliant and kind to my German Shepherd
12:13 10 May 18
Thank you so much for all your help this weekend with misty and her new puppy can’t express the fantastic people you all are xxxxx Brilliant vets, friendly, helpful staff at all branches ... 👍
19:45 04 May 18
Very pleasent and helpfull
19:28 03 May 18
Sadly had an emergency situation in the night, last night, with my friend's dog. The vet she uses wanted us to get to Smethwick!! It was obvious to me this would be his last journey as he was elderly and very poorly anyway. We are both in our late sixties with mobility issues apart from the distress of the situation and being 2am. I looked for something nearer and found that Clent Hills provide a 24/7 service. We took the little chap there and could not have better care. The lovely vet we saw was kind and tender (Anna), explained everything and once the decision was made that it was time, the procedure was completed efficiently and quickly with great kindness. It was also not inordinately expensive as some places can be. Thank you so much. Nothing will stop the pain and distress of a situation like this but it was considerably easier with the wonderful care. Always excellent Thankyou to all your care team and vet Barbara for always taking care of us and our dogs ❤️ In January i had to make the decision to ask Clent Hills Hagley for their help regarding my companion Stafford who simply gave up after the recent death of my wife . Joao and Sarah visited me and and gave my girl every chance to go on which to me was much needed support but alas we all agreed to let her go. I was contacted by Clent View just to check on my welfair...what can i say.. true humanitarian and veterinary care. Thank you Alan thank you Clent Hills. I changed to Clent many years ago as the vet we used we weren’t happy with, Liz is fantastic, saw my dog right through her illness, unfortunately we had to see an out of hours vet when my dog Took a turn for the worse, I was very upset and disappointed that we couldn’t wait for Liz but under the circumstances we had no choice, a superb veterinary practice, highly recommend to anyone Always looked after our dogs for over 20 years. Good Team and Friendly Staff
09:20 13 Apr 18
08:01 11 Apr 18
Very friendly practice was extremely happy with how we were treated especially Lilly and the vet we saw explained everything to us 😁
15:26 30 Mar 18
Friendly service and both my dogs are greeted warmly and by name as am I. Neither or them have a problem going there and I feel listened to and feel my dogs are treated well. Ultimately, I have searched for a vet similar to one they saw prior to moving to this area, that I could trust. Trust is very important as when dogs are sick they can't tell you what is wrong.
17:40 26 Mar 18
Clean and pleasant premises with lovely caring and professional staff
08:26 26 Mar 18
Amazing service and our rabbits were operated on by skilled vets. No problems afterward - couldn't ask for better.
18:27 22 Mar 18
We said a heartbreaking goodbye to our rescue German Shepherd in December 2017. A tragic time but the kindness of the vet JT, the nurse and receptionist helped me tremendously. I had the same excellent support from Hayley with my cat in August 2017. I will register my latest rescue German Shepherd with you soon. Thank you. I would just like to say how absolutely amazing Rod and Emily were on Sunday when we had to bring our Beloved Ruby in severely poorly x Both had so much care and compassion . Rod so gently but honest and truly caring . The most devastating time we have had and we thank you for taking care of her as she took her final journey x x Also to the couple with their little dog who took the time to talk to Elliott outside as he was so upset . Thank you from the bottom of my heart Ruby was the most wonderful companion and she deserved the best of care most certainly in her final hours and you made sure of that . It’s not just about the start of any journey but also the end is where you need the care most xThank you from our broken hearts xx We’ve had our gang of beloved dogs with Clent for years. We recently moved to another practice in town (not our choice – a conflict of interest forced us) but have now have thankfully returned. Although ‘bad’ vet practices are rare, there are equally few practices that resonate a high level of understanding & care that we found here, for both owner and pet. This feeling of confidence was further enhanced after confirming out vet, Barbara was still there. If you are looking for a veterinary practice that will care for your treasured pets with complete confidence, you won’t find better than Clents.
12:50 12 Mar 18
Friendly practice with seperate areas for dogs and cats. Towels provided to put over pet carriers to help them feel calmer. Vet explained what she was thinking and doing, and what was the treatment. Asked if I would be ok administering treatment. One thing not given was an idea of cost for said treatment until I got to the desk.
14:22 10 Mar 18
Great vets! Olivia who works there is brilliant! 😄 By far the best vets. I wouldn't take my rabbit and puppy anywhere else now. Great with your animals, friendly and very helpful.
13:39 06 Mar 18
All the staff are so friendly and caring. They make you feel like ‘one of the family’. Under difficult circumstances ( a very poorly puppy) they made it as pleasant an experience as possible
15:35 05 Mar 18
Very friendly, caring vet, nurses and reception staff. I am very difficult to please when it comes to vets, due to many many bad experiences, but, Clent Hills may well be able to restore my faith. I appreciated that the vet actually liased with me and didn't talk down to me as a lot of vets do.
20:21 01 Mar 18
Outstanding service! Highly recommended. Excellent service to pets and owners alike.
18:00 24 Feb 18
Friendly and caring, as ever.
Moomoo La Cow
17:08 24 Feb 18
Very helpful friendly staff
20:57 21 Feb 18
Thank you all for your fantastic help and support in treating our cat, Sylvester. Sadly, we had to have him put to sleep today; but everyone at the clinic has been amazing, especially Laura. Thank you all SO much for making what has been a dreadful time for us, that much easier to find closure with. You guys are heroes. Thank you. You are "our vets" now.... nothing else comes close to the same service and level of care. Love & Peace my friends. x
11:18 19 Feb 18
Always friendly, helpful and very professional with both our cat and 4 month old puppy. Very reassuring as we are new to the area. Thank you.
13:11 07 Feb 18
Always very good whenever I've been there (a few times just for annual checkups). Friendly vets.
18:20 06 Feb 18
Awesome people. Very caring. It's the place to take your beloved pet.
14:35 02 Feb 18
A massive thank you to Will at Clent Hills Vets, we sadly had to put our beloved cat to sleep and he was so caring and understanding. He really made a difficult situation as easy as it could be. Thank you so much!
10:26 31 Jan 18
My boy is very nervous but really doesn't mind coming to visit the vet at Clent Hills in Bromsgrove. Thankyou so much for looking after him each time.
19:13 30 Jan 18
I can't recommend Clent Hills (particularly the Rubery branch) enough.I thought I had it good at my previous vets but I decided to move as Clent Hills is now easier for me to get to.Appointments are always on time (if not early!) and Will and Barbara are absolutely lovely. They take a genuine interest in the health and wellbeing of my cat and always know up to date case history meaning I don't have to start from scratch in explaining her problems at every appointment.Appointments are never rushed and they always take time to talk through treatment options, rationales for their suggestions and answer any questions that I have.Will has also called me on numerous occasions to give me updates and always returns my calls when needed.I should also say that the reception staff and people on the phone lines are amazing as well - always willing to do that little bit extra to help!Thank you! :)
06:45 19 Jan 18
Staff and vets always friendly and willing to listen my dogs love them there. All four of them thank you
20:41 17 Jan 18
I have been using Clent Hills for around 8 years and cannot recommend them enough. I find the staff really helpful whether that is offering advice over the phone or when I am visiting the clinic. My dog, Archie, see's Alun for his appointments. Alun always takes time to listen to what is wrong and offers lots of great advice and solutions to help and really cares about what is best for Archie. The appointments are never rushed which is refreshing having previously been at vets where you are required to be in and out in 5 minutes. The support staff have also been really helpful, especially when it comes to processing the numerous insurance claims and were also always on hand to offer advice on the process etc. A visit to the vets is not something to look forward to as it usually means you have a poorly pet, but at Clent Hills I know I am in safe hands, which makes the whole experience much easier. Fantastic vets. Always caring, helpful, supportive and efficient with appointments. Wouldn't go anywhere else. Highly recommend!
11:36 03 Jan 18
My cat went into Bromsgrove today to be spayed, I was very nervous about him, but was reassured by the vet and staff that everything would be fine, I was called as soon as Hector came round, he was home by 4pm, as if nothing had been done, and has been fine all evening Thanks to everyone at Clent Hills !! Chose this vets after reading the positive reviews thought I would add my own...Brought puppy in for his second vaccinations and all was fine and staff were lovely so that was a good start.Then earlier this evening the little monster discovered and ate some chocolate covered raisins OMG. I called the out of hours number and the vet called back within a few minutes, I explained what had happened and he advised what the options were. I took him straight down and the vet (Will) and assistant again explained the situation and took him back to make him vomit then Will returned several times to update us -resulting in us being able to take him home. So far he seems totally back to normal but I feel very reassured with Will saying any problem just call them and they'll get him back in straight away.Very glad we chose Clent Hills and would recommend to everyone.Thanks for looking after us this evening! Would not take our dogs anywhere else brilliant service every time xx Thank you from the bottom of my heart for saving my boy's eye! My animals are all being transferred to you. Wonderful vets, thank you. x I had the best experience at Clent hills for my 2 cats , All staff from receptionists to the vets were excellent , Both my cats were very at ease when we went , would not go to any other vets . This is an excellent vets. We recently moved our dogs here after less than stellar service from another vet in the town.Since we have been there they have diagnosed our dog correctly, offered a full range of treatment and diagnostic options and also recommended other treatments such as hydrotherapy. Every member of staff we have met have been friendly, helpful and cannot do enough for you and more importantly, for our dogs.Our dog is happy and settled for the first time in months, that is worth 5 stars on its own.
18:29 07 Dec 17
Such a fabulous practice. Staff are very caring, knowledgeable and love your pets like their own. We had an emergency and I raced down there, no appointment and our Rabbit was seen in seconds. Thank you so much. They look after our other two both have had surgery no problems. At all. I highly recommend this practice.
10:30 05 Dec 17
Clent Hills always provides an excellent service, they are friendly, professional and compassionate about animals and would recommend them to anyone.
14:57 02 Dec 17
Nice kind caring atmosphere
09:15 01 Dec 17
A pleasant and warm environment, with welcoming staff. Vets listen and thorough with their examination giving clear advice and treatment recommendations.
18:45 30 Nov 17
Amazing vets, always very professional and deal with your beloved pet as if it were there own. Excellent service all round.
14:30 29 Nov 17
Always been amazing with our animals. From a TB horse who had everything wrong with him to a neurotic Springer Spaniel, Clent Hills have always been wonderful Great Service. Nothing too much trouble. Thanks.
13:50 25 Nov 17
Very friendly attitude and very pleasant atmosphere also very caring towards our puppy would recommend to anyone
10:44 15 Nov 17
Our dog Tess who unfortunately has a chronic condition requiring frequent clinic visits and three admissions so far this year ; always receives excellent care from very kind and caring staff.I really cannot speak highly enough of the professionalism and kindness Tess and I have received from all the staff at Clent Hills Vets.
18:17 14 Nov 17
fanulous Vets, I wouldn’t go anywhere else now although it’s not the closest to where I live. The staff are all friendly and caring. I can not recommend Clent Hills enough! Thanks for taking care of my pets!
13:28 09 Nov 17
Our dogs have been under the care of Clent Hills Vets for many years, and we have always had first class service. We have recently had a spell of both our dogs being under the care of Will and his staff at Rubery, and again fantastic service and treatment. Couldn't recommend them enough. Well done everyone, keep up the great work you do! Very friendly and helpful. This was our first visit and the nurse was very helpful and patient. Would definitely recommend
07:52 26 Oct 17
Will at Clent Hills Vets has been the most amazing vet we have had. Unfortunately my cat had already been diagnosed with cancer before we registered with them, but I would not hesitate to recommend them. Will is always so kind, compassionate and friendly. He always seems to remember us and our case and always has time for us and never makes us feel rushed. He is always willing to talk to me and comes up with new suggestions to help give Sharky the best quality of life while we can. I never have any trouble getting to speak to him when needed as he always gets back to me promptly. We moved to Clent Hills Vets as it was our new closest vet after it opened and my cat hates traveling and is very hostile at the vets. They have also been so accommodating and understanding of this, helping to keep her calm and avoiding adding to her stress and not seeing her unnecessarily. It is a shame we have had cause to see so much of the vet but Will has certainly made a distressing and upsetting time much easier with his kindness. I also think their prices are reasonable and they have never pressured me into paying for additional and unnecessary treatments. Over the years we have been to 3 other local vets and this has no doubt been the best so far. Thank you Will. Unlike other vets I've known, they never give unnecessary treatments or tests. Very caring and understanding with both pets and people.
17:50 24 Oct 17
I hsve been with this practice at least 6yrs Iwouldn't go anywhere else.
16:47 24 Oct 17
All staff we met - at reception, nuses and vets - were so helpful and kind. Lovely practice. Fast, efficient and friendly service Helen the receptionist i spoke to for making the appointment was very accomodating by making me an appointment to suit me.
13:31 20 Oct 17
Happy and friendly staff always pleased to help if they can
10:37 20 Oct 17
Lovely veterinary clinic with very efficient friendly staff
11:34 19 Oct 17
Shaun had the best examination he has ever had from a vet!! Very thorough and seemed to connect with our dog!! Normally Shaun needs a muzzle at the vets but his first visit to clent hills in Bromsgrove he didn’t. Our boy is 15 years old and it’s the best move we have ever done moving from our previous vets. Thank you for such care and compassion. From the minute we walked into the surgery to getting back in the car with Shaun we were not disappointed at all.