5 Kidderminster Road
Monday to Friday 8am-7pm
Sunday (pre-booked appointments & collections only) 9.30-12pm
12 Kidderminster Road
Monday to Friday 8am - 7pm
165 New Road
Mon & Tue 8.30am - 6.30pm
Thu & Fri - Collections Only (No appointments or ops) 8.30am - 6.30pm
Unit 2, Rear of 24-26 Worcester Road Bromsgrove B61 7AE
Mon, Wed & Fri 12noon - 7pm
Tue, Thu & Sat 9am - 3.30pm
Appointments & Advice 01527 889810
Independent Vetcare Ltd (“We”) Trading as Clent Hills Vets are committed to protecting and respecting your privacy.
By engaging with our Practices to provide veterinary services or visiting www.clenthillsvets.co.uk, or you are accepting and consenting to the practices described in this policy.
For the purpose of the EU General Data Protection Regulation 2016/679, the data controller is Independent Vetcare Ltd of The Chocolate Factory, Keynsham, Bristol BS31 2AU.
We may collect and process the following data about you:
– Information you give us. You may give us information about you by filling in forms on our website (our website) or by corresponding with us by phone, e-mail, face to face in a practice or surgery, or otherwise. This includes information you provide when you engage us to provide the services described in our Terms and Conditions, register to use our website, subscribe to our service, participate in discussion boards or other social media functions on our website, enter a competition, promotion or survey and when you report a problem with our website
– Information we collect about you. With regard to each of your visits to our website we may automatically collect the following information:
When someone visits www.clenthillsvets.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way that does not identify anyone.
Clent Hills Veterinary Group uses a third-party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the Clent Hills Veterinary Group website.
– Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide.
We may collect and process the following data about you:
In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this website. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. We may also receive information about you when your pet is referred to us from another practice.
We process your data to provide the services and products defined in our Terms and Conditions. Our legal basis for processing this data falls into one of the following categories:
We may share the information about you defined above with certain third parties, to enable us to provide the products and services defined in our Terms and Conditions. These include payment processors, insurers, debt recovery agencies, referrals to other vets or specialist clinics and labs or other providers who support us in providing services to your pet.
We will retain information about you for as long as we have a legitimate business interest to do so. After this your information will be securely destroyed where possible or at least anonymised where destruction is technically impossible.
We understand the importance of keeping your information safe and secure, and we use a range of technical and organisational measures to achieve this. We only allow access to your information to those who have a legitimate business need to do so, and under strict confidentiality. We have processes in place to deal with potential breaches to information security, and these include communication to you and our regulators where we are legally required to do so.
Under the GDPR you have the following rights over your information:
If you contact us to exercise any of these rights we may ask for information about you to positively identify you and verify your request is valid. You can contact us at firstname.lastname@example.org
We now have 7 different categories* that form the basis of our client communications so we can be very specific in what we do and don’t send you.
Legitimate Business Interests
We deem these categories as ‘legitimate business interests’. This means we think they are critical for us to provide you and your pet the best possible healthcare service.
These ‘marketing categories’ keep you and your pet up to date with offers and promotions relating to your pet and the practice.
For each of the above you can choose to be contacted by text/SMS, email or letter (or a combination of all three) or not contacted at all.
How do I review and change my communications preferences?
To review your communications preferences please contact the Practice reception team (either in person or over the phone) and they will update them immediately. If at any point you change your mind in the future, we can change them again as required.
*Categories are based on our main group Practice Management provider (Vetspace) and may vary at your individual practice. Check with reception for details.