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Clent Hills Vets Privacy Notice

This privacy notice tells you how Clent Hills Vets (also known as Clent Hills Veterinary Group) will collect and process your personal data if you register as a client, purchase our services and products, and use our website.

About Us

Clent Hills Vets is a small animals veterinary practice in Worcestershire with surgeries in Bromsgrove, Hagley & Rubery, and a Pet Fitness & Rehabilitation Centre in Bromsgrove. Our number one priority is the health and wellbeing of your pets, and we offer a range of services that include diagnosing and treating sick and injured animals, providing preventative and general healthcare treatment and advice, and we offer a range of pet care related products for purchase.

Who to contact regarding your personal data

We take your privacy seriously. Our Data Protection Manager looks after data protection and would be happy to answer any of your questions about this privacy notice and how Clent Hills Veterinary Group uses your data – you can contact them at or on 01527 889810.

The personal data we collect and process

There are four main ways we process the personal data you provide. We endeavour to keep this information accurate and up to date, and not keep it longer than is necessary.

  1. 1. To administer your account as a surgery client

In order to provide our service effectively and ensure the best possible care for your pet, we need to collect and process the following personal data when we register you as a client.

This personal data will be used for the following services and purposes:

If you decide to purchase our healthcare plan and pay by direct debit, you will also need to provide bank account details to set up and confirm your direct debit. We do not retain this information once your direct debit is confirmed.

2. To send you marketing communications as a surgery client

We send all our clients the following marketing communications:

Clients find these communications useful in administering care to their pets and to keep up-to-date with what is going on at the surgery. They are only sent to existing clients who can opt-out at any time.

The personal data we process for these communications is full name, address, email address and telephone numbers.

We would like our clients to enjoy these communications, so it’s important to note that you can opt-out at any time by:

3. To share with veterinary related 3rd parties WITH your consent

There will be occasions where we will need to ask for your consent to share your personal data with a 3rd party:

Clent Hills Veterinary Group will not pass on your personal data to any third parties without your consent unless the law requires us to do so. We do not provide any personal data to the suppliers of the medicines we administer or the pet care products we sell.

4. When you use our website

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to the various parts of the website. This information is processed in a way which does not identify anyone.

We use cookies, which are small text files that are placed on your computer when you visit. We do this to make our website work more efficiently and to promote our news, products and services on social media. Visit to learn what cookies we use and why. You can manage your cookie settings in your web browser.

Clent Hills Veterinary Group uses a third party service to help maintain the security and performance of our website. To deliver this service it processes the IP addresses (a number assigned to each of your devices connected to the internet by your broadband provider) of visitors to the Clent Hills Veterinary Group website.

We provide contact forms on our website and collect users’ personal information to help them complete certain tasks. Each form details the information required and an explanation of what the form is for. For general enquiries, once an enquiry has been dealt with, the data is deleted inline with Clent Hills Veterinary Group procedures.

5. When you attend our events or enter our competitions and are not a registered client

The personal data we collect for sign-up to our events will typically be full name, phone numbers and email address, so that we can contact you regarding the event. if you are not a registered client of Clent Hills Veterinary Group we will not add you to our client database or send you emails about our products and services unless you request us to or we gain your consent to do so.

The personal data we collect for entry to our competitions will depend on the rules and requirements of the competition, but will typically include your name, email address and phone numbers so that we can contact you about the competition. We will make entrants aware of the specific terms and conditions related to the competition. if you are not a registered client of Clent Hills Veterinary Group we will not add you to our client database or send you emails about our products and services unless you request us to or we gain your consent to do so. Once the competition has been completely closed and followed up, the data is deleted inline with Clent Hills Veterinary Group procedures.

Disclosure of personal data to our service providers

We may pass on your personal data to service providers contracted to Clent Hills Veterinary Group in the course of dealing with you. They act as a data processor on our behalf and are obliged under contract to keep your details secure, and only use them to fulfil the services they provide on our behalf. When they no longer need your data to fulfil this service, they dispose of it in line with Clent Hills Veterinary Group procedures.

How long do we process your data for?

Clent Hills Veterinary Group is required to retain information in accordance with the law, such as information needed for income tax and audit purposes.

In order to comply with our professional liability insurance, we keep and securely store past clients records for seven years. This includes full name, address, email address and telephone numbers, but excludes bank account details.

We will only process your personal data whilst you are a client. After two years of inactivity we will email or call clients to prompt them to see if they wish to remain as a client. If there has been no activity for two years and six months, and no response to our enquiries we will close the client’s account and archive the data.

Your rights as a data subject

At any point while we are in possession of or processing your personal data, you the data subject, have the following rights:

You can do that by visiting or by calling 01527 889810. If we do hold information about you we will:

Please note that you will need to provide proof of identity – a current passport or driving licence.


We take the processing of your personal data very seriously and are here to help with any concerns you may have. Please do contact the Data Protection Manager at or 01527 889810.

If you are still not happy with how your personal data is being processed by Clent Hills Veterinary Group or how your complaint has been handled, you also have the right to lodge a complaint directly with the Information Commissioner’s Office at or by calling 0303 123 1113.