5 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday 9:30am - 12:00 noon
12 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 11:30am
165 New Road
Monday - Friday 8:30 am - 6:30 pm
Saturday 12:00 noon - 2:00 pm
Appointments & Advice 01527 889810
All feedback is welcome. Just fill in the form below.[contact-form-7 404 "Not Found"]
Victoria has been a much-loved member of our customer care team for several years. As well as being a qualified counsellor and CBT therapist, Victoria has undergone extensive training with Compassion Understood on how to help people come to terms with the loss of a pet.
We all know and love Victoria for being the compassionate, sincere and caring person that she is. You can talk to Victoria about how you are feeling in person at our Bromsgrove practice, over the phone or by email if you would prefer.
Dedicated bereavement room
We have a dedicated bereavement room away from our main waiting area so that you can talk to Victoria in private in a relaxing environment, as well as a number of other comfortable spaces we can provide to you.
With her knowledge of pet health and treatments, Victoria is ideally placed to support you through this difficult time and we encourage you to talk to her about how you are feeling.
If your pet has been suffering from ill health or has experienced a trauma, making the decision to give your pet a peaceful goodbye and end any suffering they may have been going through, is often the kindest and bravest thing you can do for them.
Some people find it helpful to prepare well in advance of needing end of life care for their pet so that when the time comes, they are better equipped to go through the experience and don’t have to deal with the difficult decisions on the day.
Victoria can talk you through everything that will happen, explain what options you have and provide comfort and support for you and your family with this sensitive subject.
Choosing ahead of time where you wish your pet’s end of life care to take place and what you would like to happen afterwards can free your mind from such worries and allow you to be wholly there for your pet on the day.
Losing a pet suddenly can rock your world whatever their age or the situation. You can be affected by shock and grief in many different ways. Whether you can’t stop crying or can’t cry at all, whether you are angry or feel hopeless, the important thing is to start dealing with your feelings as soon as possible.
Book an appointment with Victoria and let her help you start to unravel your thought process, or if you aren’t ready to talk, write down how you feel in an email to her. The important thing is to start somewhere.
Pet loss affects everyone differently. Bereavement counselling with Victoria is a complimentary service for our clients and their family members who may be struggling to cope with the loss or impending loss of a pet.
Clent hills vets are amazing, they’re very professional yet friendly. You know that when you have your pets in their care they are well looked after and in good hands. My rabbit was took in not long ago who sadly passed away and they were so empathetic and caring. Everything I needed in regards to support or any questions I had to ask they answered in detail and sympathetically. I wouldn’t have my pets going to any other vets and have recommended to family and friends who now take their pets to Clent Hills too. Thank you for all the hard work you do.Sadie Goddard, Facebook
Very caring vets, we were treated with great care and respect when our ferret was dying. Brilliant people and service 🙂Tracey Tisdell, Facebook
Such a wonderful vets with caring staff. I wouldn’t go anywhere else.Rachael Tye, Facebook
Super duper….Always happy with the service from Hagley branch. Recently had my mini Doxie neutered and he is doing fab xxAbi mark Garvey, Facebook
Wonderful vet practice all staff from front desk to nurses all the vets first class well done.Eileen Godfrey, Facebook
Absolutely brilliant place. Rarely take my cat to the vets unless he is really unwell as from previous experience I have a major distrust of their motives! Have been to Clent vets for the first time today with a poorly boy and it is totally different. Lovely place, we weren’t insured and you don’t feel like they’re playing on your love of your pet to bleed you dry! Would highly recommend.Esther Burgoyne, Google
Can’t speak highly enough of Clent Hills. My dog recently had a really bad tick infestation. I rang them at midnight as I was really concerned for my dog – they calmed me down and saw her at 1.00am! Wouldn’t dream of going anywhere else.Laura U, Best of Bromsgrove
Thankyou so much for looking after my springer spaniel Jess after she had some teeth removed. Staff are lovely and I was really impressed that we had a phone call to check that she was OK. Thankyou.Jayne Woodfield, Facebook