5 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 5:00pm
Sunday 9:30am - 12:00 noon
12 Kidderminster Road
Monday to Friday 8:00am - 7:00pm
Saturday 9:00am - 11:30am
165 New Road
Monday - Friday 8:30 am - 6:30 pm
Saturday 12:00 noon - 2:00 pm
Appointments & Advice 01527 889810
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There are different circumstances in which we lose our pets: old age, accident or illness. Each has particular painful resonances for owners depending on the individual events involved.
It can be helpful for some owners to begin to prepare themselves and decide on a care plan for an elderly or sick pet, in collaboration with our vets and veterinary nurses.
The grief and sadness we face at this stage can be immense and also vary enormously according to the person involved. Each owner is different in their needs and approach but for some, it may be helpful and comforting to have prior knowledge of the processes involved, to know exactly what will happen and to be aware of the different choices for the return of their pet.
After the event, you may at first struggle with feelings of confusion and guilt but ultimately, putting your pet’s needs above your own suffering and distress is the most compassionate act you can do for them in their final stages of life.
Euthanasia means ‘good death’; this may seem like a contradiction in terms but actually, the kindest and bravest last thing we can do for our pets is to ensure this time is as gentle, peaceful and dignified as possible.
This is a question that many owners ask us. Ultimately the final choice rests with you, but to help to reassure you we believe that it can be very helpful to seek the advice of your vet and to reach a decision together. Some of the questions the vet will ask you are:
Your pet will be settled on a comfortable bed or blanket. We will clip a small patch of hair from a front leg and either inject directly or place a cannula into the vein.
Sometimes you may prefer that we do this without you present, allowing you to avoid something that can be a little uncomfortable for your pet. If your pet is very nervous or fractious, sedation can be given to relax them. We then inject an overdose of an anaesthetic drug called pentobarbitone which works painlessly and quickly, usually after just a few seconds, to send your pet to sleep.
We sometimes find that cats are less anxious if the injection is given painlessly into a kidney, avoiding clippers and the need for restraint. The vet will listen to the heart with a stethoscope to confirm they have gone. Sometimes your pet will take a big gasp or their muscles will twitch, they may pass urine or faeces but these are all natural reflexes, not them feeling anything. Most people find the process surprisingly quick and peaceful.
A veterinary nurse will need to hold them whilst we clip and place a cannula but once this is positioned, you are most welcome to cuddle your pet or sit them on your lap whilst we administer the injection.
The whole process will be performed in a quiet consulting room where you may spend as much time as you wish with them afterwards.
We are always willing to perform euthanasia at home and can usually arrange a visit at a time to suit you and your family. Please discuss this with any of our team. Do bear in mind that we might not be able to come out at very short notice.
Some people feel that their other pets benefit from seeing the pet that has died as they then seem to understand that they are not coming back. It certainly can do no harm.
You are able to bury your pet at home (providing you own your property) if you wish and we can give you guidance on the best way to do this. Many people choose to have their pet cremated and we work with an excellent crematorium, PCS (Pet Cremation Services), based in Northamptonshire which we have visited and are thoroughly confident to use.
You can choose whether to have your pet individually or communally cremated. Individual pet cremations are held in a single chamber and follow a strict process which ensures the only ashes you receive back are those of your pet. If you choose a communal cremation, your pet will be cremated with others and you will not receive any ashes back; in this instance, a small proportion of each of the communal cremations are collected and stored in the Farewell Room at PCS or scattered in their peaceful and picturesque Memorial Gardens.
PCS is set in beautiful countryside and owners are welcome to visit, on the day of cremation and at any time after the event, in remembrance of their pet.
If you do decide that you would like to have your pet’s ashes returned to keep or scatter, PCS offer a lovely range of caskets, urns and other tributes.
In all circumstances and at all times, PCS will treat your beloved pet with dignity and compassion.
If you wish, a lock of hair can be clipped as a keepsake. For pets buried at home, a shrub or flowers to mark the spot can be a lovely reminder, especially if you choose one which flowers at the time of year they died.
When one of our owners loses a beloved pet, we like to send a sympathy card and some forget-me-not seeds as a tribute to them.
A huge thank you to Sophie who de-matted our cat Ethel last week, she is a very happy cat now and you made a great job of her coat…. Can’t thank you enough for looking after her and sorting out her problem. Clent Hills are so professional and really put their clients first, both ladies on reception were very professional and helpful and the vet who admitted Ethel was lovely. Thanks again.Melissa Stokes - Blakedown, Facebook
Rod, Barbara and your amazing team!
There are not enough words to express our eternal gratitude to you all for saving Bella’s life.
It is not just your profession, you all care and show true love to the animals within your care.
You’ve never got exasperated with our questions or worries and been behind us every step of Bella’s journey. To say she has made a miraculous recovery is an understatement and that’s something I never thought we would be able to say.
Thankyou you all so very much, lots of love to you all xxxxxLiz Curran, Facebook
Super duper….Always happy with the service from Hagley branch. Recently had my mini Doxie neutered and he is doing fab xxAbi mark Garvey, Facebook
Such a wonderful vets with caring staff. I wouldn’t go anywhere else.Rachael Tye, Facebook
Thank you all so much for looking after Ollie today for his op and to the staff that helped me this morning when the little devil escaped from his basket he’s now back to his normal naughty loud self (thank goodness) you all do a fab job.Julie Owen, Facebook
Very professional, caring and considerate staff. Rod was brilliant, spent a lot of time explaining my dog Baxter’s issues and I will recommend this practice to all.Noel Wheatley, Facebook
Thank you to all of the staff at Hagley for their compassion, care and professionalism. Podge has been given the best chance of living longer due to the treatment he has received. We cannot thank you enough for helping us have our furry boy with us still. A special mention to Rod who is amazing. I would recommend this practice to anyone who wants the best for their pet. XxxRebecca Forster, Facebook
I had to take my cat for his annual booster on 28/12/2016, I was approached by Barbara who asked if it was OK for her to treat my cat. I was so shocked that she should even think that it would be a problem and it was all because I had lost my Jess to cancer earlier in the year and it was Barbara that had performed the operation, found it, and had to give me the bad news. Jess was relieved of her pain on April 9th 2016 and I have nothing but praise for the whole team at Clent Hills, especially Barbara, who I am glad to say can look after my cat any time she wants.
Thank you Clent Hills Bromsgrove, thank you so much and I wish you all a very Happy New Year.Kenneth Anthony Jones, Facebook