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What is classed as essential pet care during the Coronavirus crisis?

Amy Holloway

In response to the latest government guidelines, we are now only open to patients that need essential care to avoid unnecessary suffering and to maintain animal welfare. In order to help you understand the best way to look after your pet please review the below Q&A.

Post Updated 29.04.20

You can find our full COVID-19 Update here >


What conditions constitute an emergency needing immediate care?

If any of the below are occurring CALL 01527 889810 IMMEDIATELY so we can advise you on the action to take, which may include bringing your pet to our Bromsgrove practice.


  • Breathing difficulties
  • Open wound injuries
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards clothes etc
  • Ingestion of poison/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed, or if it’s going on for more than 24 hours
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizures/fitting
  • Collapse


This list is not exhaustive, if you feel your pet is experiencing a serious or life-threatening condition, please call us on 01527 889810 for advice.


Telephone Consultations at Clent Hills Vets


At present, our Bromsgrove practice is providing client telephone consultations for essential treatments, and to give advice on urgent medications and unwell pets, during our normal hours.

Please email us to arrange a telephone consult (if you have an emergency, please call us – see above)

At all other times, our emergency pet care service is running, however, we cannot offer home visits at present – learn more


Pet care during the Coronavirus situation


I am concerned about my pet’s health in general but I do not think it is an emergency?
To respect social distancing rules we are replacing our standard consultation service with telephone consultations for essential/critical care (see below). Please email the practice to arrange an appointment.

Can I bring my pet in for an INITIAL VACCINATION COURSE?

You can now book your puppy or kitten in with us for their initial course of vaccinations.  Until vaccinations can be given, non-vaccinated puppies (must have completed the initial course to be classed as vaccinated) should be kept within your home and garden. Kittens and other naive animals should be kept indoors

Can I bring my pet in for its ANNUAL VACCINATION BOOSTER?
We can postpone most booster vaccines for up to 3 months after the due date without requiring a restart, thanks to their tapering immunity. The vaccinations we are able to offer at present are:

  • Dogs’ 1st Annual Booster Vaccinations – typically 14 to 15 months of age.
  • Working dogs which may currently be exposed to infectious diseases such as leptospirosis through their types of work e.g. farm dogs
  • Dogs that go swimming in open water
  • Disease outbreak situations (there are none currently)
  • Rabbits vaccinations for Myxomatosis, RVHD-1 & RVHD-2.

Can I bring in my pet my for a HEALTH CHECK?
Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.

Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?
This should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case please email us to arrange a telephone consultation.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?
It is important that you continue to give your pet the appropriate treatments. You can order these online. You will be advised if your pet needs a telephone consultation or physical examination. We offer a collection or delivery service depending on the items.

It is important that you continue to give your pet the appropriate food and medication. You can order these online. You will be advised if your pet needs a telephone consultation or physical examination. We offer a collection or delivery service depending on the items.

Can my pet still have ELECTIVE OPERATIONS such as Neutering and Lumps removals?
These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures until government guidelines on social distancing changes.

The practice can deem whether this would be critical or not – please email us to understand more.

The above hasn’t answered my question?
Please email us directly



We ask at this time that you only call us if you have a pet health emergency. We are running on skeleton staff and need to ensure we can answer emergency calls. Our phones are busier than normal and we may take longer to answer your call, please bear with us.

You can find our full COVID-19 Update here >

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