In response to the latest government guidelines, we are now only open to patients that need essential care to avoid unnecessary suffering and to maintain animal welfare. In order to help you understand the best way to look after your pet please review the below Q&A.
What conditions constitute an emergency needing immediate care?
If any of the below are occurring CALL 01527 889810 IMMEDIATELY so we can advise you on the action to take, which may include bringing your pet to our Bromsgrove practice.
- Breathing difficulties
- Open wound injuries
- Trauma (e.g. car accidents)
- Male cats struggling in the litter tray to pass urine
- Rabbits neglecting food
- Swallowing hazards ie.toys/ clothes etc
- Ingestion of poison/harmful substances
- Eye problems
- Vomiting or diarrhoea especially if your pet appears quiet or depressed, or if it’s going on for more than 24 hours
- Swollen abdomen or retching (especially large dogs)
- Loss of thirst & appetite
- Struggling to give birth
This list is not exhaustive, if you feel your pet is experiencing a serious or life-threatening condition, please call us on 01527 889810 for advice.
Telephone Consultations at Clent Hills Vets
Please email us to arrange a telephone consult (if you have an emergency, please call us – see above)
Pet care during the Coronavirus situation
I am concerned about my pet’s health in general but I do not think it is an emergency?
To respect social distancing rules we are replacing our standard consultation service with telephone consultations for essential/critical care (see below). Please email the practice to arrange an appointment.
Can I bring my pet in for an INITIAL VACCINATION COURSE?
A vaccination is not deemed as an emergency and we will not be offering initial vaccination courses. If you have a puppy, we recommend that they are kept inside and not exposed to other dogs. You should book a vaccination course as soon as possible after normal service resumes.
If your puppy/kitten has had it’s 1st vaccination and is due it’s 2nd to complete the initial course, please email us for advice.
Kittens should also be kept indoors until they can receive their full vaccination course.
We will review this and provide a further update if the government extends the initial three weeks of enhanced measures to slow the spread of the virus.
Can I bring my pet in for its ANNUAL VACCINATION BOOSTER?
We can postpone this vaccine for up to 3 months after the due date without requiring a restart. In these exceptional times, we ask that you delay the booster until up to a maximum of 3 months after the due date.
For vaccinations for pets in disease outbreak situations and working dogs please email us for advice.
Can I bring in my pet my for a HEALTH CHECK?
Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.
Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?
This should be postponed if your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case please email us to arrange a telephone consultation.
How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?
It is important that you continue to give your pet the appropriate treatments. We are looking at ways of getting these to clients who are due them and postal services may be an option, or collection (please keep a 2 metre-distance from our staff and other pet owners if you arrange a collection). Please email us to make suitable arrangements. You will be advised if your pet needs a telephone or physical examination.
Or REPEAT FOOD and MEDICATIONS?
It is important that you continue to give your pet the appropriate food and medication. We are looking at ways of getting these to clients who are due them and postal services may be an option, or collection (please keep a 2 metre-distance from our staff and other pet owners if you arrange a collection). Please email us to make suitable arrangements. You will be advised if your pet needs a telephone or physical examination.
Can my pet still have ELECTIVE OPERATIONS such as Neutering and Lumps removals?
These operations are not deemed to be critical during these extraordinary times and we therefore ask that you postpone these procedures until government guidelines on social distancing changes.
What about ULTRASOUNDS and BLOOD TESTS?
The practice can deem whether this would be critical or not – please email us to understand more.
The above hasn’t answered my question?
Please email us directly
Email: [email protected]
We ask at this time that you only call us if you have a pet health emergency. We are running on skeleton staff and need to ensure we can answer emergency calls. Our phones are busier than normal and we may take longer to answer your call, please bear with us.