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Customer Care Advisor (Maternity Cover)

Would you like to join our team?

We are looking for a motivated, enthusiastic individual to join our Customer Care team who will make client care their priority.

The role

**Maternity Cover for 12 months with the strong potential for it to lead to a permanent position.**

The role will involve working both on reception and in a telephone bank setup.

The position is 28.5 hours and will include 4 shifts that finish at 7pm and some weekend work on a rota basis. You will need to be prepared to work across all 3 of our branches if required with the position being mainly based at our Rubery branch.


  • MON- Rubery 12 – 7pm
  • TUE- Rubery 3:30 – 7pm
  • WED- Rubery 8am – 12:30pm
  • THU- Bromsgrove 8am – 12noon
  • THU- Rubery 3:30 – 7pm
  • FRI- Rubery 12noon – 7pm
  • Alternate Saturdays 12-3
  • Occasional bank holidays
Successful candidate

Being the first point of contact for our clients you must reflect a professional and friendly image at all times. At Clent Hills Vets we believe in offering outstanding customer care that sets us apart and as a team, we take pride in the service we offer. We are looking for an individual who will join that ethos.

We are seeking someone who can work effectively in a busy, fast-paced environment sometimes under pressure. You will need to be adaptable and able to learn quickly and pick up tasks as well as being organised and able to multitask.

Skills & experience

You will need to be computer literate and able to handle a range of administrative work. Previous reception or customer services work would be welcomed.


The starting salary for this role is £7.75 per hour and is subject to review at 6 months. Benefits include a staff discount and enrolment in a health plan and pension after 3 months of service.

Closing date

Monday 19th February 9am. Please be available for interview the following week.

How to apply

Please email a 750-word personal statement and your CV to Helen Beesley, Customer Care Manager:

[email protected]

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