Customer Reviews
Dedicated team with excellent facilities
David Hart
17:12 16 Jul 19
Very helpful
Paolina Rambini
21:36 15 Jul 19
Best vets ever, I've had a few pets over many years & Clent hills have been by their side every step of their life
Sioned cawthen
10:36 14 Jul 19
Very good and caring about your pet's health and if you are ok, unfortunately Marley didn't make it. But the vet practice was very sympathetic and even gave me a refund for the tablets I had brought the day before. Well recommend
Andy Ban
17:21 10 Jul 19
VIP pet plan is so good and all the members of the team are couldn’t do more for me or my furry best friends.
Sarah-Kathleen Gough
18:34 09 Jul 19
Cannot thank this team enough! Jessie LOVES her swimming and grows with confidence every time she’s in the water! Although we all get soaked at times there’s always a belly full of laughter. So glad I started her swimming. ❤️
Cj Binner
11:05 09 Jul 19
Andy Felton
16:49 08 Jul 19
Vicki Richards
13:58 08 Jul 19
always a friendly welcome for the owners and their pets. The vets are experienced and handle the animals well, even very lively retrievers. Having kept dogs and livestock for 30 years I would recommend Clent Hills to anyone, who wants a professional service.
Steve Higgins
19:34 02 Jul 19
I cannot recommend this practice and Hagley practice highly enough. The staff are wonderful. Kind, caring, compassionate and honest.
Sarah Andrews
19:33 30 Jun 19
The staff are brilliant. Compassionate, understanding, caring for both pets and their owners. Cannot recommend them highly enough.
Sarah Andrews
19:29 30 Jun 19
Great care always happy to see chester
Kevin Denyer
17:10 30 Jun 19
Very very competent & friendly staff
Jason Benson
08:23 26 Jun 19
suzie, the amazing swimming cat, had her hydro therapy here. Treadmill then swimming! now climbing trees and getting on the top bunk!!!
Claire Thompson Wickens
18:39 21 Jun 19
Love this place. So caring;
BlackCountry MagdeburgDave
21:52 14 Jun 19
Caring
Pauline Jones
14:53 12 Jun 19
Nothing but 5star care.
Wendy Easter
13:32 12 Jun 19
Caring staff
Pauline Jones
07:42 08 Jun 19
Outstanding people care it's not just a job to them
Maxine Roberts
13:28 07 Jun 19
Absolutely fantastic vets staff are so welcoming and the service you get his second to none definitely recommend this place
Richard newton
05:21 07 Jun 19
Betty Partridge
22:52 28 May 19
Holly Stephens
21:45 25 May 19
Brilliant caring and very very proffessional
Brian Downes
07:49 22 May 19
This vets is just hands down the best I’ve been to. Most amazing receptionists who are SO willing to spend the time to help you get where or what you need, the vets and nurses are caring and friendly. Moved over from Townsend and the quality difference is amazing. Recently had our 20 year old Yorkie our the sleep at home and the vet and nurse who came round were so lovely and so patient at such the hard time! Highly highly recommend!
Niamh Wilson
06:45 20 May 19
Staff are excellent, gave me instant appointment and we're so good with my dog. I would never go to anyone else. 5 stars from me.
steven cross
09:34 18 May 19
Always feel that everything has been done that's possible and in the best interest for my dog at this practice.
Pamela Holliday
09:43 16 May 19
Luckily my dogs have not needed rehab treatment as yet , however 3 of them have had for fun swimmies . Can’t praise the girls enough for their dedication love and sense of fun with the dogs . They enjoy their work and it shows .
Malc Berwick
17:37 15 May 19
fantastic vets staff are great wouldn't take my cats anywhere else always friendly and caring
Anne Nancy Morrison
19:54 12 May 19
Vets are never cheap, but they have helped look after our dogs on this occasion and several previous occasions when they have been seriously ill.
Richard Johnson
22:20 10 May 19
Always fantastic service and friendly advice, huge thanks to Rod with he's help with Cooper and his breathing issue.
peter martin
07:11 09 May 19
Great vets and staff are the friendliest staff u have ever met in a vets
Sarah Stanford
18:11 03 May 19
Kristabel Hilton
14:03 03 May 19
A very caring practice with special skills with Greyhounds. Highly recommended.
Paul Williams
18:12 02 May 19
Dave Timmins
13:36 01 May 19
Excellent! Will the vet is very in depth, professional, clearly knows his stuff and makes me feel confident that my cat is being well treated / looked after with her current problem . Explains everything and the reasons why, very happy so far! Maizie is now home from her appointment an sitting in a plant pot happy as Larry :) Friendly reception staff also!
Fi Catherine
18:47 30 Apr 19
Took my mini schnauzer as a emergency on a Sunday as he was constantly vomiting. The vet checked him thoroughly for any sign of poison and gave him a couple of jabs to stop the sickness and esse his stomach cramps. The records were emailed to my own vets who got in touch at 9am the following day for a follow up. My dog is much better now many thanks to all involved
Patsy Kelly
14:47 30 Apr 19
The best vets ever been to. They are kind and friendly to customers and pets alike. The practice is always clean, even with the extension work that is underway. Really couldn't be happier with the service I have always received over the last 5 years of using them.
Claire Leech
15:56 27 Apr 19
Caroline Jones
20:26 26 Apr 19
Hawkeye Massey
10:44 26 Apr 19
Fantastic, friendly and helpful staff. Nothing seems too small a thing. You are able to ask questions and get professional, prompt and helpful replies. Treatment of pets is outstanding and would highly recommend this practice
Tanya Davies
10:50 25 Apr 19
Banksy our puppy had his first visit to Clent Hills today and we had a wonderful experience with Inés who was very caring and gave us lots of great advice! We shall recommend to everyone. Thank you 😊
Kat Turbutt-Yeomans
11:18 24 Apr 19
Honest vets , friendly staff plus greyhound specialist
Tony Milko
12:31 19 Apr 19
Jo T has provided the most wonderful care to our dog Florence with her ongoing health issues over the last few years. He has the most amazing ability to relate to dogs and relax the most anxious who come into his care.When the time came for Flo to need to be put to sleep, he spent time discussing the rationale for the decision with our children and involved them in the process right up to the end! Sarah and Jo came to our home and Flo went to sleep in my daughters arms, being stroked by my son! As beautiful as it could have been. We cannot thank them enough! Nicky and the other staff have been amazing on our sad journey! Thank you! Being a client of Clent Hills vets feels more like being part of a family! Why would you not want that for your pets?💕
Claire Whyatt
07:35 19 Apr 19
Fabulous x
Lexi Jo
13:56 18 Apr 19
Lovely staff very polite and helpful greeted with a free hot drink. The dog felt a ease unlike any other vet.
Paul Higgs
14:11 13 Apr 19
sarah trigg
11:59 09 Apr 19
Lovely, caring, friendly, professional place with lovely staff who you can see have such care and compassion for the animals they look after. Always offer great advice and always flexible if extra appointments are needed. Very knowledgeable and a great centre with lots of treatment options. Wouldn’t take my dog anywhere else!
Melanie Foster
12:57 08 Apr 19
all so caring Will is so patient very nice
Susan Scally
08:04 08 Apr 19
Rachel Roberts
17:30 06 Apr 19
Rachel Roberts
17:28 06 Apr 19
Adam Sheridan
22:33 05 Apr 19
Ian Bayliss
20:56 02 Apr 19
I have always used Clent Hills Vets for my dogs and wouldn’t go anywhere else . The level of love , care , attention and professionalism is second to none both to animals and to us. Today for the first time took our 8 yr old sprocker Jimmy to their new hydrotherapy centre for a confidence building and fun swim. The staff there were every bit as professional and friendly . Great customer awareness from both teams . Thank you . Malc and Irene Berwick .
Malc Berwick
13:40 02 Apr 19
James Calcott
09:21 31 Mar 19
Great service,kept us informed and amazing operating skills from Stephanie on our little Owl,Scratchy .
Sean Comfort
14:37 29 Mar 19
we had to say goodbye to my baby boy Jayjay tonight, our hearts are broken but couldn't of wished for a more beautiful, peaceful send off thank you Stephanie Greenwood and Ines for all you did for my boy. Loads of love The Murray family x
Jill Murray
21:41 28 Mar 19
my dog amber has had 4 big opperations at clent hills, all have been done proffessional with care and expertise, she always is still happy to go to her appoinment even after being left 4 times. thankyou clent hills
Joanne Sabin
20:17 26 Mar 19
I have been using this surgery for decades and have always been impressed with the treatment received from the vets and the rest of the staff team. Over the years the team have treated many of my rescue animals with care and I feel confident to take my animals there. I would recommend Clent Hills vets to others and if you have smaller animals as in rodents I'd recommend Stephanie Greenwood for being very experienced in small animal care and treatment.
Alison Townsend
19:56 25 Mar 19
Em Bibby
12:31 23 Mar 19
100% highly recommend the vets and there wonderful staff.THANK YOU...Rod and your team .We had 11 puppies delivered yesterday. Mum and fur babies doing well.massive thank you xx
Tracey Mercedes
12:35 21 Mar 19
Kerry Crisp
11:49 18 Mar 19
I found this to be an outstanding vets practice. Will and the whole team offered an excellent service. Will gave us loads of advice and reassurance, not just a prescription.
Simon Woods
08:14 16 Mar 19
Probably one of the greatest veterinary centres I've ever experienced.Great personal service. Will and the team really care as much for your pets as you do
Alexander Metcalfe
17:30 15 Mar 19
Very understanding ,kind and wonderfull vets ,nurses and receptionists would recommend them whole heartedly.
Beverley Clarke
13:58 15 Mar 19
Over the past few months we have been taking our rabbit Ted to Clent hills vets for treatment to which all the members of staff worked tirelessly to help him and after many months we sadly lost the battle and had to have him put to sleep, I would like to thank each and every member of staff for your hard work, you were fantastic!
Max-Edward Sanders
08:51 13 Mar 19
Lovely staff
Heather Edwards
17:34 05 Mar 19
Myra Mcnally
13:31 03 Mar 19
Peter Worth
23:08 02 Mar 19
Excellent, reasonably priced vet in the centre of Bromsgrove. Free car park. Nice staff. Modern facilities. Happy to take my dogs there for care
Kerry Kelly
19:27 22 Feb 19
Woody was diagnosed with elbow dysplasia at just 8 months old and underwent surgery to remove bone fragments from his elbow, we are in the process of building up his muscles (vets orders) and part of his recovery has been our weekly hydrotherapy sessions.I have real admiration and appreciation to you guys for everything you have done and are continuing to do to help Woody lead a normal, healthy life.We all love coming to see you each week and Woody absolutely ADORES Harriet! 😍Thank you, thank you, thank you - you're the best!!!
Liv Turner
13:16 20 Feb 19
Neringa Ivaskeviciute
11:29 20 Feb 19
Jason Henley
09:46 19 Feb 19
Fantastic. Even phoned home to check dog doing ok after operation
Judith Probert
08:24 16 Feb 19
brilliant polite helful people answered any questions i had without a problemtotally brilliant with Elvis would recommend to anyone
Donna Green
05:46 07 Feb 19
Really friendly staff definitely recommend taking your pets here
Richard newton
18:55 05 Feb 19
Gar Murphy
08:39 28 Jan 19
Richard Howard
17:40 27 Jan 19
Great staff and well set up.
Wayne Kesterton
15:38 26 Jan 19
Very professional. I feel my dogs are in good hands at this practice.
DANIEL OLLEY
18:41 23 Jan 19
It was the day every pet owner dreads, they were professional and sensitive, Will was very compassionate, thank you
Charlotte Hobbs
22:51 22 Jan 19
Very professional & a loving care of animals. Our 20 yr old cat was completely unphased & unstressed by his visit today. Can thoroughly recommend this practice for anyone that cares about their animal's health. Lovely staff.
Gill Jerrom
15:33 22 Jan 19
Young Pup visiting the vets for inoculations, Puppy Party and check ups.Lovely practice with knowledgeable Vets, Team behind reception and Practice Nurses.
Peter Thompson
15:43 18 Jan 19
Grant Mansell
10:36 18 Jan 19
The Crane's
22:05 14 Jan 19
Alan Harris
13:06 11 Jan 19
Clent Hills Vets are brilliant they understand that our pets are family to us I take my puppy and cat and both are greeted by name and put at ease my puppy loves the fuss she gets from the staff and enjoys her visits even for her boosters I recently moved out of the area but will still be going to this vet practice very happy with everything and well worth the extra time and distance to get there well done to all the staff xx
Sharon Cleverley
19:24 08 Jan 19
Wouldn't take my pets anywhere else. Warm, friendly, compassionate and competitively priced.
J Hall
12:32 05 Jan 19
Looked after my poorly cat 🙀 brilliant 🙀
Frances Carter
16:23 04 Jan 19
Paul Downton
19:53 03 Jan 19
Very good
Frances Carter
19:55 30 Dec 18
Halfway through a very slow and costly diagnosis from another Vet, I decided to obtain a second opinion and I'm so glad I did. This Veterinary Practice is in a different league and without hefty priced options. Empathy and genuine care for my beloved pet here, not beating targets and making money. Of course, this is a business, but a business that puts care before revenue. A simple course of tablets seems to have done the trick.
Heather Milnes
20:06 29 Dec 18
What a amazing bunch of people! So informative and welcoming. My boy loves his sessions and has really helped him back into 4 paws after his major operation. I was so worried about his progress, but any worries I have the staff go out their way for my fur baby. Like a member of the family. Thank you all so so much and I’m so glad I found you. Will be bringing my other 2 along for a play swim.
Stacey Dingley
12:57 28 Dec 18
Beverley Clarke
12:31 27 Dec 18
Brilliant
BlackCountry MagdeburgDave
19:12 21 Dec 18
Dont know many vets but JT who works there is amazing with my dog
Stephen Bradley
17:33 20 Dec 18
Excellent staff very caring and professional,very relaxed atmosphere
neil shipway
15:29 16 Dec 18
Can be expensive but very good, you get what you pay for
Julie Taylor
23:58 15 Dec 18
Lovely friendly staff. Vets seem to know their stuff.
big john
16:26 15 Dec 18
Great friendly customer service . Great vets really helpful . Cheerful happy environment . Definitely recommend them .
Karen Redding
12:30 14 Dec 18
Been with these vets for 15 years. Wouldn’t go anywhere else and would highly recommend 👍
Lisa Maxfield
20:03 11 Dec 18
Susan Walton
13:36 11 Dec 18
Joe Molloy Shaman
16:27 10 Dec 18
Caring practice. Expensive like all vets
Louise Ricketts
04:39 07 Dec 18
Gabriel Di Francesco
15:30 04 Dec 18
Elysian Peaches
07:03 04 Dec 18
Ian Harris
06:43 04 Dec 18
Mandy Gallagher
16:39 30 Nov 18
Sue Tolley
08:05 27 Nov 18
staff are excellent highly recommend clent hills vets for your pets
TheFatdan11
12:17 22 Nov 18
Staff always pleasant and helpful , right from reception to vet.Advice given clear and understandable. Our dog was played with by the vet which put her at ease also.Great team
Stephen Newbery
18:55 13 Nov 18
Love this vets take my lara there and Lara isn’t always good with vets, but the staff and JT are always amazing and very caring .
Karen Richards
19:40 07 Nov 18
Will is Brilliant! When we moved to the Birmingham area, my husband and I researched the vets in the area. We’d had an excellent vet back in London, so the bar was high. After reading loads of reviews we decided to try Will Trewarman Of Clent Hills Vets.Spike, our opinionated miniature schnauzer, took to Will pretty much straight away - Spike’s a great judge of character. Spike’s been to see Will several times now. Will is kind and gentle with Spike, very reassuring, and an excellent communicator. He’s really supportive, offers lots of relevant information and sound advice. Will takes his job very seriously - he’s a superb vet, and we’re extremely happy we found him. Can’t recommend him highly enough. Patricia and Ian.
Patricia Murphy
15:34 07 Nov 18
Amazing place ! 5 Stars! ⭐️⭐️⭐️⭐️⭐️ The hard working team here Helped our kitty Sheba to walk again ! After we was told she would need to be put down :( by a horrible vet called Rebecca at (Oaks Veterinary Centre in Birmingham.) We decided to get a second opinion as we was entitled too even though she kept us detained until we got a second opinion! She misdiagnosed our kitty for a blood clot ! -.- when she had a spinal problem / nerve issue. She just wanted to put our poor kitty down she didn’t even bother emptying her full bladder for her :(THANK GOD WE NEVER WENT TO OAKS AGAIN! and sadly after at another vets we was told she would need an operation which costs an arm & leg so we didn’t hesitate at all we started saving instantly! But also we was lost for hope as our donation pages were not doing so great. And we was no where near £8000 we all was chipping in. But then!!!Our hope grew instantly as we saw Major improvements! Our local based vets said it was a Miracle! Thankfully they recommended Clent Hills Fitness Centre to us 🙏🏻😌So once again a BIG THANK YOU TO Clent Hills Pet Fitness Centre. And to White Cross Vets 🙏🏻💕
Zara Sonya Khalifa
01:54 07 Nov 18
wendy roden
19:23 02 Nov 18
Caring staff, friendly vets and resonable charges.
Stu
07:19 02 Nov 18
Nellie our Bernese mountain dog is 10 weeks post op of her 2nd cruciate surgery this year. She had laser therapy 4 days after op and is now having her treadmill sessions again! She loves coming to the centre and particularly loves Harriet!! (And the fish!) All the team there are fab and work wonders. She is fully weight bearing on both legs already and is building muscle. Well worth it! Thank you girls x
Sue Edwards
17:43 01 Nov 18
Another successful trip for Stanley - having a dog-nap after his hydro/laser session
Alison Jones
11:25 01 Nov 18
hannah dawes
15:57 28 Oct 18
Linda Heslop
14:26 25 Oct 18
Professional and friendly on every level . Would highly recommend this vets.
Pauline Bounds
14:27 24 Oct 18
Stephen Rivers
13:47 21 Oct 18
most amazing vet J T sorted my beautiful 😻 sid after being bitten. kept me informed. thanks
Hayley Pardoe
16:26 18 Oct 18
In 25 years of dog ownership this is THE BEST veterinary practice I have ever encountered. When my little dog was 5 months old he swallowed some plastic. My usual vet said not to worry and that he would pass it naturally. I was unconvinced and called Clent Hills. I went straight there and they operated immediately. You guys saved his life. Since that day, seven years ago, I will not use another practice. I now live 100 miles away but still remain loyal to Clent Hills. I called up today and had a lovely chat with one of the receptionists, Victoria, about getting my other dog's nails trimmed. I could hear the surgery was super busy but she was so sweet and patient. It was like talking to a concerned friend; she took the time to explain all the options for an anxious dog like mine.I would never ever go elsewhere, everyone at this practice is just outstanding.
Abi G
17:17 16 Oct 18
Great vets who really care
kat knight
09:10 16 Oct 18
Really nice and friendly they looked after me and my pets . I will be telling my friends about clent hills vet . Brill .. thanks WIL &DAN 😊
Janet Harborne
06:33 15 Oct 18
Lovely practice and lovely staff! They really care for your pet and make you and your pet feel comfortable whilst your there. Wouldn’t go anywhere else!
Vee Pearson
11:48 13 Oct 18
Brilliant vets. We had our little Staffie cross Ollie put to sleep here this Wednesday just gone. Although the experience for us was heartbreaking the staff and especially the veterinary surgeon who carried out the procedure were brilliant. I can't remember his name but was is a southern European either Spanish or Italian guy? He was so compassionate and lovely to deal with. At no point was our little boy stressed or upset. Even the room it was carried out in wasn't clinical in the slightest almost like a living room, With a comfy rug on the floor where he was put to sleep. Thank you Clent hills vets for a sad but truly professional experience especially from the vet guy who in assume was either was Spanish, Italian or Portuguese? Can you say a big thank you to him from Ollie owners who made a heartbreaking time so much less distressing for me my wife and especially our beloved little Hero Ollie!
Matt G
20:33 12 Oct 18
I have know this practice since it was overtons when I worked there when I was 16 vets always did their up most, loved thier honesty and professional way of working.
Emma Turner
17:57 11 Oct 18
Tina Smith
06:19 10 Oct 18
Staff friendly, knowledgable and helpful
Cressida Lewis
18:34 09 Oct 18
Lovely and friendly vets. Make your animal feel so comfortable
claire ashton
07:51 06 Oct 18
Great practice, the vets are professional and pleasant, going out of their way to be helpful too. My cat’s quite chilled there!
Heather Duke
07:30 05 Oct 18
Sarah Hughes
06:15 05 Oct 18
My cat Fraggle came to Clent Hills Vets Bromsgrove as an emergency appointment with a broken leg. She was kept in for 6 nights and needed orthopaedic surgery to heal it. This was in June and she has been given the all clear today. All the staff have been brilliant and shown true compassion for her. Thank you to everyone involved in her recovery, especially Barbara who performed the operation.
Becky Redding
14:19 28 Sep 18
Had an emergency with my dog on a Sunday. They sorted him and didn't charge the earth.
Steve Hopper
13:20 28 Sep 18
My vets of choice for over 30 years. Kind, understanding and compassionate. Wouldn't trust anyone else with my cat family
Karren Ward
07:40 26 Sep 18
Rose Day
16:43 22 Sep 18
Excellent practice, friendly, caring professional staff.
Louise Leashorne
17:49 21 Sep 18
Brilliant staff and vets
sue newell
08:41 21 Sep 18
Dragos Achim
11:17 18 Sep 18
Stuart Payne
08:48 08 Sep 18
Amy Day
14:36 01 Sep 18
Trudi Thomson
12:08 29 Aug 18
I do not have the words or the eloquence to express how deep the care and the love of animals everyone at Clent Hills has,; what they do is beyond words ....
Hamilton White
21:10 17 Aug 18
We have brought our 2 cats here and they have been lovely to them! Would recommend!
Frosty Fifa Fan
14:13 17 Aug 18
Rod and his team were brilliant with Lenny our French Bulldog who needed to have some work done on his nose and throat (oh and his gentlemans vegetables) We came all the way from Nuneaton because they were recommended. Thank you all.
Clare Brookes
08:46 11 Aug 18
Love Clent Hills Vets at Rubery.Will is always very caring & considerate with our dog, and we trust him, and know he has his best welfare at the heart of any treatment he gives him. Definately recommend, if you want the best for your best furry friend!! 😁.
susan mccoy
18:47 10 Aug 18
Shadow was referred by vet due to a leg injury, she was a bit worried to start with when the water started to come in the treadmill but every care was taken to reassure her and with a supply of treats shadow soon gained in confidence, looking forward to next session😀🐕🐾💜5 stars
Michele Roberts
16:50 10 Aug 18
MrLiammcnally
21:20 08 Aug 18
Mine and my puppy's first visit to the vet, and they were fantastic! Really friendly reception, amazing vet, that didn't rush, and gave me more advice than I would have even thought to ask.I have never written a review on anything before, that's how impressed I am.
Simmon Beresford
10:14 06 Aug 18
Staff brilliant
Heather Edwards
04:50 05 Aug 18
Ian Robinson
00:02 01 Aug 18
Fantastic staff extra thank you to Will.from buster.
Brendan Mcm
12:40 27 Jul 18
Excellent practice, Bayley had a minor op.after care and follow up very good.
Adrian Clinton
09:53 25 Jul 18
10/10! Phoned up at 5pm and my dog was booked in for an appointment, seen to and was paying for her eyedrops and leaving by 5:30pm. All the staff was very helpful and professional!
Gavin Caddick
16:44 24 Jul 18
Dane Campbell
14:04 23 Jul 18
My cat Zorro almost died several times, the vets here managed to save him. The care that the vets provided is outstanding, I didn't think anyone could care more about our cat than we do!! They tried absolutely everything!! I want to mention Barbra, Laura and Allun, for not giving up on our boy, and for working extremely long hours throughout the day and night to care for him and all the other animals. We were allowed in any time to see him, and they always made time for us even though they must of been so busy with appointments. It's nice to know we have a good vets that we can rely on to look after our pets in the future �
Aimée Morgan
21:58 22 Jul 18
Wonderful emergency service - compassionate vet thank you for making our last moments with our cat so lovely
Karyl Evans
10:34 22 Jul 18
adam trilloe
10:52 21 Jul 18
Tom Fallon
15:46 19 Jul 18
Excellent vet. The whiwh team go above and beyond to help and support you and your pet. Would highly recommend.
Mel K
21:16 14 Jul 18
Great caring people. Excellent service. It's just like any other vets. Expensive but awesome if you can afford it.
Michael Wakeman
10:40 14 Jul 18
Lauren Maidment
21:10 11 Jul 18
Changed from my local vet in Redditch to my not so local Bromsgrove vets due to recommendations from friends. The vets are amazing, very attentive and never rushed.
Colin Sherwood
15:15 10 Jul 18
Great emergency service
Michael Holliday
20:23 09 Jul 18
Fantastic staff from reception to vets,very friendly, cheery and helpful.
Jim Martin
13:37 07 Jul 18
Thanks for the brilliant service and care from all staff again today, making Pippa and Lotties treatment as stress free as possible ��
Tina Burdett
22:01 06 Jul 18
Professional and caring
Julie Arnull
15:01 06 Jul 18
Adrian Clinton
09:12 06 Jul 18
Janice Woods
13:14 03 Jul 18
Wanted to say a Big Thank You to the whole team and most especially to J.T. Our little pupster Arrow needed help over the rainbow bridge Saturday.Sadly I couldn't be with my husband and Arrow. You were all so amazing with both Arrow and helping my husband cope without me, thank you, you really are angels xxxXxxx
Louise Knighton
20:47 01 Jul 18
Louisa Wood Jeppesen
06:10 01 Jul 18
We took our haemophiliac dog baggins for physio with Emily ABSOLUTELY BRILLIANT. They go the extra mile no hesitation to recommend the gang here. Always looking for the best ways to help your pet and ensure they are safe and happy can’t recommend enough a massive thank you especially to Emily cx
Wendy Sutton
12:33 27 Jun 18
kelly lock
12:10 27 Jun 18
Took a budgie to have beak trimmed. As usual friendly and courteous treatment.
Helen Gibbins
09:30 27 Jun 18
Cant thank the girls enough for helping my 1 year old little boy he got diagnosed with elbow dysplasia at the age of 10 months and is now a completely different dog he actually enjoys walking these girls are miracle workers and do an amazing job
Karlie Jones
17:48 23 Jun 18
Sarah Hill
14:51 23 Jun 18
Excellent service from all the staff.Have used the same vets for many years and have been very satisfied.
Bryan Eden
10:33 18 Jun 18
Zoe Grover
19:43 16 Jun 18
Had a major emergency with my pug over the bank holiday weekend visiting family. Were from bristol and they were there ready waiting for us after an emergency call, got her sorted and calmed me down. Lovely place and lovely people, highly recommend.
Cassandra F
13:11 15 Jun 18
Superb vets attended an of hours emergency when my regular vets wanted us to go to Smethwick at 3am with a very distressed poorly dog Thanks to Alan and Jo for taking good care of Maisie we we definitely be staying with Clent Hills in the future
Shirley Addis
09:23 12 Jun 18
David Evans
19:38 11 Jun 18
Fantastic team of dedicated professionals
Eileen Godfrey
05:07 09 Jun 18
Excellent customer care, pets are always treated with the utmost professionalism. Concerns are listened too and all outcomes explain in full
Sue Grange
20:53 05 Jun 18
Thanks to all the staff for nursing our Rosie back to health after being poorly on Sunday... particular to Alun the vet who admitted and started the treatment so quickly totally superb service from everyone xx
Roy Knight
13:49 05 Jun 18
Got an appointment the same morning and excellent service and treatment, very thorough, gentle and caring.
Emma Taft
18:50 30 May 18
These ladies wow!! Emily started treating my 13yr retired agility collie cross last October for Osteoarthritis in her hips and Lumbosacral Disease. Through regular laser and massage sessions we have our naughty funny girl back, getting up to all sorts of mischief. Emily and Harriet also fitness swim/treadmill my young WSD who is just starting his agility career. They are both so patient, kind and considerate. You guys are just the best, thank you
Kas Sanders
17:41 30 May 18
We have always taken our Female Daschund Poppy to Clent Hills since she was a Puppy. They were recommended to us through a family friend. Yesterday we took Poppy into the practice for a keyhole spay. She is now 4 and had been suffering Phantom Pregnancies. We also opted for the Pet Shirt rather than the cone of shame to wear after the Op. She came out a little sleepy but with tiny wounds. We are now on day two and Poppy is doing amazing. 5 mins exercise today. And not too far off of her normal bouncy self. I can't recommend Clent Hills enough. The care before and after for Poppy was absolutely brilliant. Our pets mean so much to us, and this practice will go that extra mile to make sure they are cared for in every way. Thank you for all you did Yesterday x
Susan Lloyd-Cowley
13:55 30 May 18
We've been under the care of the AMAZING team at Clent Hills (Rubery) for just over a year now, ever since we brought our big Rommie rescue pup "Maggie" to her forever home. Every single team member has been sensational with us! So friendly, approachable, patient, understanding, caring... it is difficult not to overdo the superlatives! Appointments are available when needed and are kept to, delays (e.g caused by emergency cases) are informed politely, you never feel rushed or on a conveyor belt. Value for money is strong and you don't feel as if there is a culture of unnecessary drug or treatment "selling" (which has felt to be the case at other vets for other pets in the past). These guys genuinely seem to have the animal's best interests at heart above all else and that is very confidence inspiring. Maggie loves visiting and always draws plenty of attention from the team, which she adores! A special mention to our vet, Will as well... He is brilliant! He gets down on the floor with our big lump and dishes out the fuss as he checks her over at her level, never making it feel formal or scary for her. He is a great listener, and is brilliant at giving advice - without any "hard sell" or ever making you feel forced into something you aren't sure of. He just "gets" how to deal with people as well as their pets, and it makes for a great overall experience. We feel very lucky to have found this team of amazing people to look after Maggie (and us) for hopefully many happy and healthy years to come. We can't recommend them enough...
Matt Elmes
15:00 29 May 18
Excellent vets, very caring. Competitive rates.
Diane Millward
13:23 29 May 18
Great people and helpful staff.
David Wakefield
12:44 26 May 18
I can't fault the customer care and the knowledge of the vets. Just a couple of points that have reduced my feedback:1. Having never taken our 4 year old dog to the vets, other than the usual jabs etc, it was quite a shock to be charged £193.36 for a 10 minute consultation and a diagnosis of 'an allergy'. (£133 of this was for 3 weeks worth of tablets). The vet had given me absolutely no idea of costs involved during the consultation, so when paying at reception my face must have looked a picture. Luckilly it was payday and I had that sort of money. Had it been last week it would have been a very different story. I can claim just under £100 back through insurance, which has softened the blow ( slightly).2. Although it's nice for customers to handle items they wish to purchase, I think it would be a much better idea to have your treats etc behind the reception. It's a sensory overload for any dog entering a reception full of animals without the addition of treats surrounding them.
Shell Harty
16:09 25 May 18
Robert Morris
12:43 25 May 18
Angie Phillips
08:02 20 May 18
tanya leyland
21:39 12 May 18
Tracy Jeniffer Woodward
21:02 11 May 18
Brilliant vets very helpful and saw my dog at very short notice when other vets would not see him, the vet we saw was brilliant and kind to my German Shepherd
Leslie Poulton
12:13 10 May 18
Thank you so much for all your help this weekend with misty and her new puppy can’t express the fantastic people you all are xxxxx
Jid Sims
19:33 06 May 18
Brilliant vets, friendly, helpful staff at all branches ... 👍
Michelle Rogers
19:45 04 May 18
Very pleasent and helpfull
roland blakey
19:28 03 May 18
Sadly had an emergency situation in the night, last night, with my friend's dog. The vet she uses wanted us to get to Smethwick!! It was obvious to me this would be his last journey as he was elderly and very poorly anyway. We are both in our late sixties with mobility issues apart from the distress of the situation and being 2am. I looked for something nearer and found that Clent Hills provide a 24/7 service. We took the little chap there and could not have better care. The lovely vet we saw was kind and tender (Anna), explained everything and once the decision was made that it was time, the procedure was completed efficiently and quickly with great kindness. It was also not inordinately expensive as some places can be. Thank you so much. Nothing will stop the pain and distress of a situation like this but it was considerably easier with the wonderful care.
Jan Hardiman
19:12 29 Apr 18
Ian Griffiths
15:17 28 Apr 18
Always excellent Thankyou to all your care team and vet Barbara for always taking care of us and our dogs ❤️
Claire Harper
09:40 27 Apr 18
In January i had to make the decision to ask Clent Hills Hagley for their help regarding my companion Stafford who simply gave up after the recent death of my wife . Joao and Sarah visited me and and gave my girl every chance to go on which to me was much needed support but alas we all agreed to let her go. I was contacted by Clent View just to check on my welfair...what can i say.. true humanitarian and veterinary care. Thank you Alan thank you Clent Hills.
Gary Martin
07:01 25 Apr 18
I changed to Clent many years ago as the vet we used we weren’t happy with, Liz is fantastic, saw my dog right through her illness, unfortunately we had to see an out of hours vet when my dog Took a turn for the worse, I was very upset and disappointed that we couldn’t wait for Liz but under the circumstances we had no choice, a superb veterinary practice, highly recommend to anyone
Jan Gray
13:12 22 Apr 18
This practice is the recommended out of hours clinic by my usual vets in Redditch. We visited today when our cat suddenly became ill this morning. From the start the receptionist was fab, really friendly and helpful, and the vet, Alan was brilliant. He was very understanding, and provided top class treatment even though it was past their normal opening hours. He took time to listen, administer treatment and give us advice on the best way to deal with our cat's symptoms. The practise itself was lovely, clean and welcoming. X
Ellie Kerans
12:54 22 Apr 18
Christie Earley
23:36 13 Apr 18
Always looked after our dogs for over 20 years. Good Team and Friendly Staff
Peter Thompson
09:20 13 Apr 18
Excellent service
Ray Quinsey
08:01 11 Apr 18
Mark Needham
16:55 03 Apr 18
Scott Fuller
08:44 01 Apr 18
Very friendly practice was extremely happy with how we were treated especially Lilly and the vet we saw explained everything to us 😁
Alison Wright
15:26 30 Mar 18
Helen Elizabeth Russell
20:24 27 Mar 18
Friendly service and both my dogs are greeted warmly and by name as am I. Neither or them have a problem going there and I feel listened to and feel my dogs are treated well. Ultimately, I have searched for a vet similar to one they saw prior to moving to this area, that I could trust. Trust is very important as when dogs are sick they can't tell you what is wrong.
Anne Buchanan
17:40 26 Mar 18
TJ Court
12:28 26 Mar 18
Clean and pleasant premises with lovely caring and professional staff
Mick Redgrave
08:26 26 Mar 18
Amazing service and our rabbits were operated on by skilled vets. No problems afterward - couldn't ask for better.
Louie Richardson
18:27 22 Mar 18
We said a heartbreaking goodbye to our rescue German Shepherd in December 2017. A tragic time but the kindness of the vet JT, the nurse and receptionist helped me tremendously. I had the same excellent support from Hayley with my cat in August 2017. I will register my latest rescue German Shepherd with you soon. Thank you.
Joanne Raybould
21:41 14 Mar 18
Space Space
20:32 14 Mar 18
I would just like to say how absolutely amazing Rod and Emily were on Sunday when we had to bring our Beloved Ruby in severely poorly x Both had so much care and compassion . Rod so gently but honest and truly caring . The most devastating time we have had and we thank you for taking care of her as she took her final journey x x Also to the couple with their little dog who took the time to talk to Elliott outside as he was so upset . Thank you from the bottom of my heart Ruby was the most wonderful companion and she deserved the best of care most certainly in her final hours and you made sure of that . It’s not just about the start of any journey but also the end is where you need the care most xThank you from our broken hearts xx
Hayley Bagley
07:23 13 Mar 18
We’ve had our gang of beloved dogs with Clent for years. We recently moved to another practice in town (not our choice – a conflict of interest forced us) but have now have thankfully returned. Although ‘bad’ vet practices are rare, there are equally few practices that resonate a high level of understanding & care that we found here, for both owner and pet. This feeling of confidence was further enhanced after confirming out vet, Barbara was still there. If you are looking for a veterinary practice that will care for your treasured pets with complete confidence, you won’t find better than Clents.
Steve Mackenzie
12:50 12 Mar 18
Friendly practice with seperate areas for dogs and cats. Towels provided to put over pet carriers to help them feel calmer. Vet explained what she was thinking and doing, and what was the treatment. Asked if I would be ok administering treatment. One thing not given was an idea of cost for said treatment until I got to the desk.
Jayne Markie
14:22 10 Mar 18
Louise Mason
12:50 07 Mar 18
Great vets! Olivia who works there is brilliant! 😄
Tom Court
06:20 07 Mar 18
aka amm
18:25 06 Mar 18
By far the best vets. I wouldn't take my rabbit and puppy anywhere else now. Great with your animals, friendly and very helpful.
Lynne Baker
13:39 06 Mar 18
All the staff are so friendly and caring. They make you feel like ‘one of the family’. Under difficult circumstances ( a very poorly puppy) they made it as pleasant an experience as possible
Russell Lane
15:35 05 Mar 18
Very friendly, caring vet, nurses and reception staff. I am very difficult to please when it comes to vets, due to many many bad experiences, but, Clent Hills may well be able to restore my faith. I appreciated that the vet actually liased with me and didn't talk down to me as a lot of vets do.
Lorraine Pironnet
20:21 01 Mar 18
Outstanding service! Highly recommended.
Steve C
14:37 01 Mar 18
Great staff
K Girod
18:44 28 Feb 18
Ashley Grimstead
18:11 24 Feb 18
Excellent service to pets and owners alike.
Maureen Sewell
18:00 24 Feb 18
Friendly and caring, as ever.
Moomoo La Cow
17:08 24 Feb 18
Jenny Horton
09:24 23 Feb 18
Very helpful friendly staff
Christie Earley
20:57 21 Feb 18
Thank you all for your fantastic help and support in treating our cat, Sylvester. Sadly, we had to have him put to sleep today; but everyone at the clinic has been amazing, especially Laura. Thank you all SO much for making what has been a dreadful time for us, that much easier to find closure with. You guys are heroes. Thank you. You are "our vets" now.... nothing else comes close to the same service and level of care. Love & Peace my friends. x
Keith Knight
21:41 20 Feb 18
Very professional
alessandro toso
11:18 19 Feb 18
Shane Taylor
16:19 18 Feb 18
Always friendly, helpful and very professional with both our cat and 4 month old puppy. Very reassuring as we are new to the area. Thank you.
Zoe Almond
13:11 07 Feb 18
Always very good whenever I've been there (a few times just for annual checkups). Friendly vets.
Matt Butler
18:20 06 Feb 18
Jayne Baylis
14:51 03 Feb 18
Awesome people. Very caring. It's the place to take your beloved pet.
Michael Wakeman
14:35 02 Feb 18
A massive thank you to Will at Clent Hills Vets, we sadly had to put our beloved cat to sleep and he was so caring and understanding. He really made a difficult situation as easy as it could be. Thank you so much!
Helena O'Reilly
10:26 31 Jan 18
My boy is very nervous but really doesn't mind coming to visit the vet at Clent Hills in Bromsgrove. Thankyou so much for looking after him each time.
Vicki Bailey
19:13 30 Jan 18
I can't recommend Clent Hills (particularly the Rubery branch) enough.I thought I had it good at my previous vets but I decided to move as Clent Hills is now easier for me to get to.Appointments are always on time (if not early!) and Will and Barbara are absolutely lovely. They take a genuine interest in the health and wellbeing of my cat and always know up to date case history meaning I don't have to start from scratch in explaining her problems at every appointment.Appointments are never rushed and they always take time to talk through treatment options, rationales for their suggestions and answer any questions that I have.Will has also called me on numerous occasions to give me updates and always returns my calls when needed.I should also say that the reception staff and people on the phone lines are amazing as well - always willing to do that little bit extra to help!Thank you! :)
Nicki Maglione
13:43 30 Jan 18
shirley ireson
20:38 29 Jan 18
Lovely staff. X
Claire Cross
06:45 19 Jan 18
Staff and vets always friendly and willing to listen my dogs love them there. All four of them thank you
Lesley Brooke's
20:41 17 Jan 18
Julie Lunnon
20:41 10 Jan 18
I have been using Clent Hills for around 8 years and cannot recommend them enough. I find the staff really helpful whether that is offering advice over the phone or when I am visiting the clinic. My dog, Archie, see's Alun for his appointments. Alun always takes time to listen to what is wrong and offers lots of great advice and solutions to help and really cares about what is best for Archie. The appointments are never rushed which is refreshing having previously been at vets where you are required to be in and out in 5 minutes. The support staff have also been really helpful, especially when it comes to processing the numerous insurance claims and were also always on hand to offer advice on the process etc. A visit to the vets is not something to look forward to as it usually means you have a poorly pet, but at Clent Hills I know I am in safe hands, which makes the whole experience much easier.
Rachel Paramore
15:30 10 Jan 18