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Emergency & Out of Hours CareCall 01527 889810

Appointments & Advice 01527 889810

Emergency Pet Care 24/7 Out of Hours

We provide our own 24/7 Emergency Pet Care service out of hours from our Bromsgrove surgery.

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About our 24/7 emergency pet care service


Please read our guidelines on what we’re doing to help combat the spread of Coronavirus, and protect the health and wellbeing of our clients, patients, staff and the wider community. A couple of actions that may directly affect our emergency out of hours service are 1) we are not offering home visits, and 2) self-isolation guidelines for bringing pets to us.

You can see our latest COVID-19 Update here >

Who provides your out of hours service?

Our veterinary team provides a 24/7 out of hours service from our Bromsgrove surgery, outside of our normal clinic opening hours, for emergency pet care in Worcestershire.

What do I do in an emergency?

Calling 01527 889810 outside of our clinic hours will direct you to our out of hours team who will offer advice, and may recommend bringing your pet in for treatment straight away.

Can I get an out of hours home visit?

*** Due to the Coronavirus situation we cannot provide home visits ***

The optimum place to treat your pet in an emergency will always be our practice as it gives our team access to state-of-the-art facilities and equipment, and a wide range of medication.

If your pet is seriously ill, we recommend you call and bring them to us as soon as possible. If you are unable to drive to our practice, alternatives might be to use a taxi, an animal ambulance, or maybe asking a friend or relative to transport you and your pet.

If a home visit is your only option or your pet is unable to travel, our team will endeavour to come out to you as quickly as possible, however, we cannot always guarantee an immediate dispatch especially if we are dealing with other emergency cases.

Please bear in mind that treatment will be limited in your home without clinic facilities, and the cost will be more expensive.

Can I claim the cost on my pet insurance?

We recommend that all pets are insured to prevent difficulties from unexpected costs. You will need to check with your insurance company to see what they do and don’t cover. Our customer care team deal with insurance claims and we can offer direct claims with some companies. Ask our team for more information.

24/7 expert care for your pet

Out of hours charges

Clinic consultation before 10pm

£175 – includes out of hours fee

Clinic consultation after 10pm

£220 – includes out of hours fee

Home visit consultation - NOT AVAILABLE

*** Please note we are not able to offer home visits at this time. Please our latest COVID-19 Update ***

From £285 depending on your distance from the Bromsgrove practice, this will be confirmed with you at the time. Includes out of hours visit fee and nurse fee.

Two-person team

Please note that it is the policy of Clent Hills Vets to have a two-person (vet and nurse) team attending a home visit. This is for both clinical and safety reasons.

Out of hours billing

Prices include VAT at 20% but exclude medication, procedure and in-patient care fees.

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