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Out of Hours Emergency Care

What to do in a pet health emergency

We provide our own Out of Hours emergency pet care service for clients from our Bromsgrove surgery 5 days a week. Our colleagues at VetsNow cover this service on weekends.

 

In an emergency call 01527 889810

Out of Hours Emergency Pet Care in Bromsgrove, Worcestershire

We know how important it is that your pets are never without access to emergency pet care, any time of the day or night. That’s why we’re working alongside our colleagues at VetsNow in Worcester and Oldbury to provide cover 24/7.

Our dedicated team at Clent Hills Vets will cover our Out of Hours service during the week from our Bromsgrove practice, and VetsNow will take care of your pets out of hours at the weekend. See below for more details.

About our service

COVID-19 UPDATE

Please read our guidelines on what we’re doing to help combat the spread of Coronavirus, and protect the health and wellbeing of our clients, patients, staff and the wider community. A couple of actions that may directly affect our emergency out of hours service are 1) we are not offering home visits, and 2) self-isolation guidelines for bringing pets to us.

You can see our latest COVID-19 Update here >

 

What you should do if you have a pet health emergency

We provide an out of hours service for clients of Clent Hills Vets. If your pet has suddenly become ill, consumed something that could be toxic, or has been involved in an accident, call your practice number as soon as possible: 

Bromsgrove: 01527 889810 
Hagley: 01562 883621 
Rubery: 0121 516 0301 

During our normal opening times, you will be instructed by a member of our team whether you need to bring your pet to us quickly. 

When we’re closed, we provide an out of hours service for clients during the week, and VetsNow are temporarily covering this service at the weekend. See below for info. 

 

Monday to Friday - Clent Hills Vets Out of Hours Service: 

Monday 7pm – Tuesday 8am 
Tuesday 7pm – Wednesday 8am 
Wednesday 7pm – Thursday 8am 
Thursday 7pm – Friday 8am 
Friday 7pm – Saturday 9am  

Call 01527 889810 / 01562 883621 / 0121 516 0301  

During the above times, a Clent Hills’ Nurse will triage your pet health emergency and advise whether your pet can be seen as a day patient at one of our practices the following day, or if they need to be seen urgently at our Bromsgrove practice. Please see below cost information. 

 

Saturday & Sunday - VetsNow Out of Hours Service 

Saturday 5pm – Sunday 9.30am 
Sunday 12pm – Monday 8am 

Call 01527 889810  / 01562 883621 / 0121 516 0301

During the above times, your call will be automatically directed to VetsNow who will triage your pet health emergency. Depending on where you are located, you may be instructed to take your pet to either:   

VetsNow in Worcester: Berkeley House, Berkeley Way, Villages, Worcester WR4 9UP. (Direct number if you need to contact them following admission 01905 312303.) 

VetsNow in Oldbury: Saint Matthews Road, Oldbury B68 8AB. (Direct number if you need to contact them following admission 0121 439 1172.)   

Please be aware that VetsNow will not have direct access to your pet’s animal health history. They will send treatment notes to Clent Hills Vets following your pet’s care.  Please see below cost information. 

 

Out of hours home visits

Due to the Coronavirus situation we cannot provide home visits.

The optimum place to treat your pet in an emergency will always be at a veterinary practice where the vets and nurses have access to state-of-the-art facilities and equipment and a wide range of medication. 

If your pet is seriously ill, we recommend you call and be prepared to bring them to us or VetsNow as soon as possible. If you are unable to drive, alternatives might be to use a taxi, an animal ambulance, or maybe asking a friend or relative to transport you and your pet. 

Out of hours euthanasia at home

If you require pet euthanasia services at home out of hours, please contact Dignipets who may be able to assist you.

https://www.dignipets.co.uk/

 

Claiming the cost on your pet insurance

We recommend that all pets are insured to prevent difficulties from unexpected costs. You will need to check with your insurance company to see what they do and don’t cover. Our customer care team deals with insurance claims for treatments provided by Clent Hills Vets – find out how to make a claim.  

If your pet is treated at VetsNow, any insurance claims relating to treatments or medication must be organised with them. 

Out of Hours Charges

  • Clinic consultation before 10pm: £195 – includes out of hours fee. Price includes VAT at 20% but excludes medication, procedure, and inpatient care fees.

  • Clinic consultation after 10pm: £235 – includes out of hours fee. Price includes VAT at 20% but excludes medication, procedure, and inpatient care fees.

  • Two-person team: Please note that it is the policy of Clent Hills Vets to have a two-person (vet and nurse) team attending a home visit. This is for both clinical and safety reasons.

  • VetsNow Consultation & treatment fees: Please note that VetsNow’s fees will differ from ours. You should discuss these with the team at VetsNow over the phone or in-person when you arrive.