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Call us on01527 889810
Emergency & Out of Hours CareCall 01527 889810
5 Kidderminster Road
Bromsgrove
Worcestershire
B61 7JJ
Monday to Friday 8am-7pm
Saturday 9am-5pm
Sunday (pre-booked appointments & collections only) 9.30-12pm
12 Kidderminster Road
Hagley
Worcestershire
DY9 0QD
Monday to Friday 8am - 7pm
Saturday Closed
165 New Road
Rubery
Worcestershire
B45 9JW
Mon & Tue 8.30am - 6.30pm
Thu & Fri - Collections Only (No appointments or ops) 8.30am - 6.30pm
Unit 2, Rear of 24-26 Worcester Road Bromsgrove B61 7AE
Mon, Wed & Fri 12noon - 7pm
Tue, Thu & Sat 9am - 3.30pm
Appointments & Advice 01527 889810
Please read our Guidelines on the services we will be able to offer when we re-open and changes that will affect all pet owners.
Some of the services described on our website may have changed/may not be available at this time, and our opening hours and the facilities available to clients may also be different. For the most up-to-date information please refer to this page and our main COVID Guidelines.
Currently, our Pet Fitness & Rehabilitation Centre will remain open whilst in Tier 3 Restrictions – we are waiting for an update from our governing body, CHA. We already have safety procedures in place:
1. We are asking clients to not enter the building during their pet’s treatment to minimise the risk of transmission as much as possible. Please stay outside when you arrive and a staff member will come out to you. We will ensure we have enough time post-treatment when we bring the dogs out that we can discuss their treatment and the plan ahead. If you feel your dog won’t be comfortable with this please give us a call before your appointment to discuss this on 01527 910516.
2. As per our governing bodies’ guidelines we, unfortunately, fun and fitness swims remain unavailable for the time being as we are focussing on rehabilitation swims where the welfare of the dogs is compromised.
We look forward to seeing you all again soon.
All feedback is welcome. Just fill in the form below.
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We are following BVA (British Veterinary Association), CHA (Canine Hydrotherapy Association), and Government guidelines to ensure vital safety measures are in place to help stop the spread of Coronavirus:
As always, visits to our Centre are by appointment only. Please email or use our online form below to discuss your pet’s fitness or rehab needs, or to request an appointment.
Please be aware of the below changes to our services and facilities in response to the COVID-19 situation. These are in addition and supersede where appropriate, our F&R terms of service.
It’s now more important than ever that our cancellation policy is adhered to as we will currently be offering a reduced number of appointments each day. Planned cancellations must be done at least 24 hours in advance. Sessions cancelled on the day may be charged for. ‘No shows’ on the day will be charged the full price of the missed appointment.
If you need to cancel on the day of your appointment, please CALL US as early as possible on 01527 910516.
Please support our COVID-19 safety measures and wear a mask or face covering when at our Centre.
Please call or email us, or tap on our window to let us know you have arrived for your pet’s appointment, and then return to your car to wait. If you are in the proximity of other owners, please keep 2 metres apart and avoid touching other people’s pets.
A member of our team will come to your car to collect your pet when they are ready for your pet’s appointment.
If you are waiting outside our Centre for the duration of your pet’s session, please be available via phone, and ensure you are on time to collect them at the end of their allotted time slot.
As we are now only offering pet-only appointments, follow-up instructions and feedback will be discussed with you outside afterward or emailed to you.
Payment can be done via card machine in our Centre after your pet’s session. or you can pay online – clenthillsvets.co.uk/pay
Please use the hand hygiene gel provided when inside our Centre.
You can book your pet’s next appointment when paying, or by emailing fitnessandrehab@clenthillsvets.co.uk or using our online contact form below.
We can only accommodate 1 person per pet inside our fitness & rehab centre when paying at this time.
We will continually review our protocols in-line with CHA and Government advice, and with the wellbeing of our patients, and the safety of our team and clients as our top priorities. We hope to be able to welcome you back into our Fitness & Rehab Centre to watch your pets’ treatment sessions soon and will update our website & Facebook page with any changes.